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BitStarz Casino Reviews 5,113

•
TrustScore 4.5 out of 5

4.3

Casino
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent user experience, noting the ease of account setup, navigation, and overall site usage. Many appreciate the wide variety of games available, including slots with appealing graphics and engaging gameplay, as well as classic table games. The customer service is often praised for being fast, friendly, and helpful, with agents who are responsive and genuinely look into requests. People also value the fast and easy deposit and withdrawal methods, including the option to use cryptocurrency, and the timely payouts. However, some people were dissatisfied with certain aspects, particularly regarding payment and bonus conditions. A few customers reported issues with withdrawals, including difficulties with fund access or account management. There were also mentions of low win rates and concerns about the RTP (Return to Player) on games. Some reviewers expressed frustration with bonus terms, such as maximum cash-out limits on bonus spins or requirements to deposit a certain amount before being able to withdraw winnings from no-deposit bonuses.

What people talk about most

Payment

Customers consistently note ambiguous experiences with payment. Many reviewers report issues with... See more

Website

Reviewers mention ambiguous feedback about the website. Many customers praise the website for being... See more

Product

Customers had ambiguous experiences with product. Many reviewers praised the vast selection of games, with... See more

User experience

People report positive experiences with user experience. Many customers praise the easy account setup,... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the support team for being... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Pretty good sight here don't really glitch on you they're pretty generous with their bonuses fast Cash outs a lot of games to choose from customer service signal to be on point

Rated 4 out of 5 stars

They offer awesome welcome bonuses and sign up was easy and it's all together just a really good site

Company replied

Rated 4 out of 5 stars

This is about as solid of an online casino you can get. Is the RTP and game selection the best out there? No, but with the solid rewards, quick payouts and I’ll say decent RTP and games, they’ll have... See more

Company replied

Rated 4 out of 5 stars

I love this casino been playing here for a long time but lately it's been having some ups and down probably me more then I think I hope cause I love bitstarz it my favorite one and the best one of all... See more

Company replied

Company details

  1. Casino

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. Using the exchangeon bitstarz website they keep asking me where I sent the funds to. I kept saying unused the exchange to load funds onto bitstarz to play. Now 3.months later they are asking me for the hash and the destination address -_-
Can't seem to get any help now they keep asking me to hire them hash and screen shots when I have sent them if we're jj7re

12 December 2025
Unprompted review
BitStarz Casino logo

Reply from BitStarz Casino

Hi Eric,

I'm so sorry to hear about your experience.

I'm trying to locate your account but I'm having a hard time doing so, maybe you can update your review and add your username so I can look into your case personally?

Olle

Rated 1 out of 5 stars

One of the most professional looking scams I've seen

Bitstarz is so consistent about going from my original deposit straight to zero that it's become something to depend on. Like not being able to find my 10mm socket. Or a deer waiting for you to get close enough before it jumps in the middle of the road. So consistent infact, that I decided to make an account here solely for the purpose of hopefully, just mabey, saving some other poor schmo like myself the agrivation and annoyance of watching every single solitary thing you even think about depositing go straight to zero. Every time. To the point that it will make your stomach curl for letting these baboons get over on you for as long as they did before you realized it was litterally just a scam.

3 March 2026
Unprompted review
BitStarz Casino logo

Reply from BitStarz Casino

Hi there,

Appreciate the review.

I hear your frustration throughout the review and let me first say that I'm sorry you feel this way.

When it comes to accusations of us being a scam, it's fair to point out that winning in a casino is not a guarantee, and thus, losing doesn't constitute a scam.

I know that doesn't change how you feel however, and once more, I'm sorry you feel the way you do. But in our critique, I think it's important to separate the emotions from facts, because if something is factually wrong or inaccurate, there's room for improvement, but we cannot make the games pay out the way you'd like.

I'd be happy to verify what you just mentioned, but as you leave no name or username, I'm unable to help right now. But if you'd like, please add your username and I'll have a look :)

Olle

Rated 5 out of 5 stars

Awesome casino.

Awesome casino.. Awesome and very friendly and helpful agents. Very fast withdrawals.. highly recommend this casino

16 March 2026
Unprompted review
Rated 5 out of 5 stars

So far so good

So far so good!
Not a big gambler but do enjoy a dabble after a couple of drinks on a Friday night 😂
My review is mainly around ‘Olle’
Whoever is looking after the social media and communications 👏 👏
I just love that he/she says the truth and can get away with it. Big high five from me for the people that decide to gamble in the first place and then whinge about it 😂 kudos legend 💙

14 March 2026
Unprompted review
BitStarz Casino logo

Reply from BitStarz Casino

:D thank you legend,

Olle

Rated 5 out of 5 stars

I dont need to say much because this…

I dont need to say much because this place is so well known and trustworthy that anything i have to say has been heard before the deposits and withdraws are damn near instant and customer service sets the bar high.. and the bonuses are even better then any other place can offer trust me..make a 25$ deposit and you will see the amazing gift you receive give them a spin you cant go wrong with this place trust….100%

12 March 2026
Unprompted review

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