BitStarz Casino Reviews 5,113

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent user experience, noting the ease of account setup, navigation, and overall site usage. Many appreciate the wide variety of games available, including slots with appealing graphics and engaging gameplay, as well as classic table games. The customer service is often praised for being fast, friendly, and helpful, with agents who are responsive and genuinely look into requests. People also value the fast and easy deposit and withdrawal methods, including the option to use cryptocurrency, and the timely payouts. However, some people were dissatisfied with certain aspects, particularly regarding payment and bonus conditions. A few customers reported issues with withdrawals, including difficulties with fund access or account management. There were also mentions of low win rates and concerns about the RTP (Return to Player) on games. Some reviewers expressed frustration with bonus terms, such as maximum cash-out limits on bonus spins or requirements to deposit a certain amount before being able to withdraw winnings from no-deposit bonuses.

What people talk about most

Payment

Customers consistently note ambiguous experiences with payment. Many reviewers report issues with... See more

Website

Reviewers mention ambiguous feedback about the website. Many customers praise the website for being... See more

Product

Customers had ambiguous experiences with product. Many reviewers praised the vast selection of games, with... See more

User experience

People report positive experiences with user experience. Many customers praise the easy account setup,... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the support team for being... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Pretty good sight here don't really glitch on you they're pretty generous with their bonuses fast Cash outs a lot of games to choose from customer service signal to be on point

Rated 4 out of 5 stars

They offer awesome welcome bonuses and sign up was easy and it's all together just a really good site

Company replied

Rated 4 out of 5 stars

This is about as solid of an online casino you can get. Is the RTP and game selection the best out there? No, but with the solid rewards, quick payouts and I’ll say decent RTP and games, they’ll have... See more

Company replied

Rated 4 out of 5 stars

I love this casino been playing here for a long time but lately it's been having some ups and down probably me more then I think I hope cause I love bitstarz it my favorite one and the best one of all... See more

Company replied


Company details


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I am a new user and person and DO NOT put your money here

I am a new user - not a competitor as they claim. I put $50 and lost within 5 minutes. Save your money and go play elsewhere

10 March 2026
Unprompted review
BitStarz Casino logo

Reply from BitStarz Casino

Hi Amanda,

Thank you for your review.

We haven't claimed you're a competitor, as this is your first review of us. So I'm unsure why you'd say that.

I'm sorry to hear you lost your funds within 5 minutes, but worth noting is that we as a casino don't have any impact on the outcome of the games.

It's not impossible to lose 50 dollar in 5 min, depending on how you play and the luck or lack thereof.

So, I'm sorry you lost your funds in 5 minutes but once again we have no control over the outcome and I'm not sure if we can fairly be criticized for something that is out of our control.

Olle

Rated 1 out of 5 stars

Bitstarz is a total rip off

Bitstarz is a total rip off. I got $28 using my free spins signup bonus. Then got up to about $42 and just went straight down couldn’t even get a bonus. The probability of that happening equates with them being a rip of and a total scam.

Edit: Forgot to mention the minimum you can cash out is $50. I totally would have cashed out had I been able to get my balance to $50. Ollie you do sound rude, but mostly ignorant to the rules of your casino.

6 March 2026
Unprompted review
BitStarz Casino logo

Reply from BitStarz Casino

Hi Ian,

Thank you for reviewing us.

If we take a look at what you wrote here, you basically won 42 dollars and lost it all back, and that somehow constitutes some kind of rip-off?

No offense but looking from an objective perspective, you won money but then you didn't cash it out but rather played it away. I don't mean to come across as rude here but that's not the fault of the casino.

I understand it's hard to know when to stop, but the decision to keep going is made by the player, and not by us.

Olle

Rated 1 out of 5 stars

Stay away from this site!

Stay away from this site! I was playing a slot game called Lucky money. This game requires you to get three symbols to trigger a feature. It gives you an additional three spins for every other symbol you land. Once you reach five symbols it guarantees you 10 free spins. But for every other symbol you gain after 6 symbols it gives you more free spins in the feature and so on. The first time I got the three symbols the game vanished off my screen. I reported this to Support chat and they gave me a list of things to do and to refresh the page. They told me it should restore the game but It did not, and I lost the feature spin. I informed Support about it and stated that I will not worry about it this time but if it happened again, I would contact them. Well on the next feature, it gave me three symbols then four symbols then when I reached the five symbols for the 10 free spins, the game vanished off the screen for a second and then return back with only four symbols and a message across the screen with “incorrect bet”
And with the word exit under incorrect spin. This time I took a photo and sent it through to chat Support. Their response was they would investigate it. I had now lost two feature spins, so I was playing all that time for nothing. This only happened when I landed a feature spin. But did not ever happen during normal play. Several emails have been sent back-and-forth, but they continuously claim that the matter was investigated, and those features generated no wins. No proof was given to confirm the result of their investigation. They have not taken any accountability for this issue and I now sense foul play! Stay away from this site! I have now closed my account and have informed my family and friends to do the same. I just read your reply and you really have confirmed now that you are nothing but a scam as you state you sent me a picture proof of the final result? When was this? cause I never received it. All I received was messages saying you had it investigated, and there was no win! Stop with your lies!!

9 March 2026
Unprompted review
BitStarz Casino logo

Reply from BitStarz Casino

Hi Mariia,

Thank you for your review.

I'm sorry there was some issues with the slot, and I've read through the conversations you've had with our support team.

It's extremely infuriating with a game that displays error messages or gets stuck mid-feature, and I'm really sorry that happened to you.

The thing is, when you've initiated a game round (hit spin), the outcome will be known on the server, and what you see on the screen is just a visual representation of the outcome. In plain English, as soon as you press spin, the outcome is already determined.

You mentioned here that we never got back to you after escalating this to the game provider, but we did indeed do that and provide a screenshot from the backoffice of the game supplier, showing it wasn't a winning spin.

I understand it wasn't the outcome you had hoped for, but we did provide you with proof of it.

Olle

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look