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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's efficiency, helpfulness, and quick response times. Many people appreciate the smooth and fast VIP transfer process, often noting the personalized assistance received. The website is also frequently commended for its user-friendly layout and diverse game selection. However, some people were dissatisfied with specific issues, such as being denied access to benefits or VIP transfers due to shared IP addresses, and a few reported difficulties with withdrawing funds when the site was shutting down.

What people talk about most

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the efficiency, speed, and... See more

Website

Reviewers highlight positive aspects of the website, with many praising its ease of use, amazing games, and... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the support team for being... See more

Service

Users describe positive interactions with service, particularly regarding VIP transfers. Many reviewers... See more

Response time

Consumers consistently report positive experiences with response times. Many reviewers highlight the speed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm going to miss bitsler.io soooo much. 100% legit site, amazing games and awesome support staff. I just requested my final redemption but live support is shut down already. Does anyone know e... See more

Rated 5 out of 5 stars

I just read a negative reviews about Jenny from customer service. My experience with her was great, she was nice and helpful. And I've chatted with other customer service people, and they are... See more

Rated 5 out of 5 stars

Honestly wasn’t sure at first but the customer service has me convinced along with the solid game selection and layout of the platform I’m playing here more and more the customer service is on point a... See more

Rated 5 out of 5 stars

Other sites don’t really interact on social media but bitsler.io does and it’s pretty cool to have that interaction. They run social giveaways nearly everyday you could enter. The jackpots actually fe... See more


Company details

  1. Gaming service Provider

Written by the company

Social Casino


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

86 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Honestly wasn’t sure at first but the…

Honestly wasn’t sure at first but the customer service has me convinced along with the solid game selection and layout of the platform I’m playing here more and more the customer service is on point and the referral program is epic really . Ended up doing a vip transfer in comparison to other sites this one was a lot faster than most and the perks worth the Waite . Just be patient and reap the rewards . I’m stoked.

24 June 2025
Unprompted review
Rated 1 out of 5 stars

Shady and unethical casino avoid please

Shady and unethical casino avoid please
I started playing at this social casino when my cousin referred me, after playing for a month or a two I just barely heard about a vip transfer program. I used to live with my cousin but finally got my own place. I asked bitsler.io live chat support if I could update my personal info with proof of address because it wasn’t accurate anymore. They denied me to update my personal info and on top of that they denied me a vip transfer. They stated only one vip transfer per household and more than one can result of deletion of both accounts. In never says in there TOS that there can only be one account per household it only says that a person can only have one account. I told them well we don’t live together anymore I want update my info and now there’s no reason to deny me. They stated no the decision is final because we both have used the same wifi(Ip address) before. So people who have an account at bitsler find out that there family member has an account there supposed to control what that other person does? Or Bitsler wants us to force another person to close there account ? I find it disgusting and a complete joke. I find it completely unfair that they deny me access to benefits like any other player because of someone that has nothing to do with me. On top of that they denied my cousin his referral rewards even after I spent over $2,000 in purchases. SCAM

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Love this site, definitely recommend

Love this site. Customer service is a 12/10, they respond so quick and are very personable. The site is easy to navigate and they have good games :) Excited to watch this company grow and become more popular as they deserve

19 June 2025
Unprompted review
Rated 5 out of 5 stars

Super fast vip transfer

Was Contemplating if I want to transfer my vip here.glad it took maybe a few hours. Support are quick to respond also. So far I love it here.

5 June 2025
Unprompted review
Rated 5 out of 5 stars

BITSLER.io FTW

Other sites don’t really interact on social media but bitsler.io does and it’s pretty cool to have that interaction. They run social giveaways nearly everyday you could enter. The jackpots actually feel possible to win it vs it being nearly impossible on other sites. And they have originals like stake.us which is what usually separates them from the other social sites. And I think it keeps bitsler right there with them. They offer everything stake does plus more. It’s definitely an awesome site you should check out.

31 May 2025
Unprompted review
Rated 5 out of 5 stars

Bitsler.io is the way to go super fast…

Bitsler.io is the way to go super fast support response time haven’t redeemed yet but I hope it’s instant you guys rock ur missing out if u don’t already know!

28 May 2025
Unprompted review
Bitsler.io logo

Reply from Bitsler.io

Thank you for your support! We’re glad you appreciate our fast response times. We strive to ensure a seamless experience, and we’re confident you’ll find the redemption process just as smooth. We appreciate having you in the Bitsler.io community!
Let us know if you ever need assistance.
The Bitsler.io Team

Rated 5 out of 5 stars

Was told about this site 2 days ago and…

Was told about this site 2 days ago and figured I would check it out. I am currently awaiting VIP transfer to complete but the site does look promising. They feel like they will be a direct competitor with stake.us. The support team has been very quick to respond and also helped with making sure the right information was sent during VIP transfer. No 1-2 emails a day. They were able to help me successfully submit my transfer request right from the support chat on the site. Looking promising and excited to see how this site grows.

UPDATE: My VIP Transfer was approved this morning. The service is unreal here!! They helped me with every step to ensure it was completed correctly.

24 May 2025
Unprompted review
Bitsler.io logo

Reply from Bitsler.io

Thank you for giving Bitsler.io a try! We’re glad to hear you had a smooth experience with our VIP transfer process. Our team is committed to providing fast and efficient support, ensuring every step is handled with care.
We appreciate your trust and look forward to delivering the best experience as we continue to grow. Welcome to the community!
Let us know if we can assist you further.
The Bitsler.io Team

Rated 5 out of 5 stars

At least they can communicate

Better communication and support than stake.

At least they put in the effort and have great communication skills.

Would transfer out of stake and move here any day of the week.

23 April 2025
Unprompted review
Bitsler.io logo

Reply from Bitsler.io

Thank you for your kind words! We take pride in providing clear and efficient communication, ensuring that our users receive the best support experience. Your trust means a lot to us, and we're committed to maintaining that standard.
We're excited to have you here and look forward to continuing to exceed expectations. If you ever need assistance, we're always here to help!
The Bitsler.io Team

Rated 5 out of 5 stars

The vip transfer was fast after I sent…

The vip transfer was fast after I sent in the proof needed. The support team has been wonderful every time I have had any questions or issues.

26 May 2025
Unprompted review
Bitsler.io logo

Reply from Bitsler.io

We’re thrilled to hear about your smooth VIP transfer experience! Providing fast and reliable support is our priority, and we’re glad our team could assist you every step of the way.
Thank you for your trust—we look forward to continuing to provide top-tier service whenever you need it!

Rated 5 out of 5 stars

Just do it

The team is genuine and no matter who you chat with Baryom,Mike,Jenny, or Maeve they are all going to make sure your concerns get addressed. Site has a plethora of games to keep it interesting all the time. Make sure you inquire about their VIP transfer options. Rapidly became my main go to site.

26 May 2025
Unprompted review
Bitsler.io logo

Reply from Bitsler.io

Thank you for your kind words! We’re proud to have a dedicated team that ensures every player’s experience is smooth and enjoyable. It’s great to hear that our variety of games keeps things exciting, and we’re glad you found our VIP transfer options valuable.

We appreciate your support and look forward to continuing to be your go-to site!
Let us know if you ever need assistance.
The Bitsler.io Team

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