BITmarkets 

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Rated 3 out of 5 stars

BitMarkets has a relatively competitive fee structure, but I wish they were more transparent about it. While the trading fees are reasonable, I found some hidden costs that caught me off guard. It's e... See more

Company replied

Rated 4 out of 5 stars

I love the BitMarkets mobile app! It's convenient for trading on the go, and I've had a smooth experience so far. The app is responsive, and I can quickly access all my favorite features. However, I n... See more

Company replied

Rated 4 out of 5 stars

BitMarkets has a vibrant community forum where users share insights and tips. I've learned a lot from other traders and appreciate the collaborative atmosphere. It's a great way to stay updated on mar... See more

Company replied

Rated 3 out of 5 stars

The platform itself is great. Trading is fast,and deposits are shameless. I also like the cold strage and the transparent coin listings. However, I had an issue verifying my account and the support te... See more

Company replied

Company details

  1. Cryptocurrency Service

Written by the company

BITmarkets brings a new approach to crypto exchange for retail and corporate clients. We open up the existing cryptocurrency markets for everyone and everywhere. We do not mean just simple accessibility of trading via apps or websites. We aim for mass adoption of crypto by making it simple, secure, and trustworthy. We go beyond basic customer service by offering a helpline in over 15 languages that works non-stop to ensure the traders can fully benefit from a wide range of products and features.


Contact info

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Rated 5 out of 5 stars

The platform works fine

The platform works fine, but I find the charts and analysis tools lacking. There's also a delay in withdrawal processing times. It's not terrible, but it could definitely be better.

9 December 2024
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Reply from BITmarkets

Thanks for the honest feedback, Tracey.

Rated 5 out of 5 stars

BitMarkets is okay

BitMarkets is okay, but there's room for improvement. The app sometimes crashes, and customer service isn't the fastest. Other than that, it's good for trading

8 December 2024
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Reply from BITmarkets

Appreciate you pointing this out, William. We’re aware of the occasional lag and response times and are already improving both to make the experience smoother.

Rated 5 out of 5 stars

I love that BitMarkets offers…

I love that BitMarkets offers two-factor authentication. It makes me feel more secure when trading. Definitely a platform I trust

12 December 2024
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Reply from BITmarkets

Security is something we never compromise on, Daniel. Thanks for trusting us!

Rated 5 out of 5 stars

Been using BitMarkets for a while

Been using BitMarkets for a while, and I'm very happy with it. The platform is stable, and the fees are fair.

3 April 2024
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Reply from BITmarkets

Consistency is what we’re aiming for. Thanks for sticking with us, Brandon!

Rated 5 out of 5 stars

I've been trying to withdraw my funds…

I've been trying to withdraw my funds for over a week now, and its still not processed. Customer support is useless, and I'm stuck with no solution. Would not recommend this platform at all.

16 December 2024
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Reply from BITmarkets

We’re sorry to hear about the delay, Xander. That shouldn’t be happening. Please email support@bitmarkets.com with your registered email and withdrawal details if you still meet with problems.

Rated 5 out of 5 stars

I've been using BitMarkets for a couple…

I've been using BitMarkets for a couple of months now. The platform works fine for basic trading, but I wish they offered more in-depth tools for analysis and charting. I would also appreciate a more diverse selection of altcoins

26 November 2024
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Reply from BITmarkets

We’re glad you’re finding the basics solid. Thank you for the review!

Rated 5 out of 5 stars

BitMarkets does most things well

BitMarkets does most things well, but there are a few areas that could be improved. The interface is generally good, but I've experienced some delays when placing orders. Customer support is decent but could be more responsive

30 November 2024
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Reply from BITmarkets

Appreciate the honest breakdown, Owen. We're working on the delays!

Rated 5 out of 5 stars

BitMarkets offers some of the lowest…

BitMarkets offers some of the lowest trading fees I've found, and I really appreciate their two-factor authentication for security. It's a user-friendly platform that I feel safe using

22 November 2024
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Reply from BITmarkets

Thanks for this, Valentine!

Rated 5 out of 5 stars

For someone new to crypto trading

For someone new to crypto trading, BitMarkets is a solid choice. The platform is straightforward, and customer service is top-notch. They're been helpful every time I had a question. No complicated fees or hidden charges, just good, honest trading

23 November 2024
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Reply from BITmarkets

It’s fantastic to see newcomers like you getting a clear and straightforward experience, Janine. We’ll keep things transparent and helpful as you grow your trading journey.

Rated 5 out of 5 stars

BitMarkets is fantastic for both…

BitMarkets is fantastic for both beginner and experienced traders. The interface is clean, easy to use, and the fees are competitive. I've made successful trades here, and I have no complaints. Highly recommended

22 November 2024
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Reply from BITmarkets

Thanks for highlighting the interface and smooth trades, Henry. We’ll keep it that way.

Rated 5 out of 5 stars

BitMarkets has exceeded my…

BitMarkets has exceeded my expectations. The platform is reliable, and I've never encountered any issues with withdrawals or deposits. The security features give me peace of mind, and the customer service team is always polite and helpful. I highly recommend this service to other looking for a hassle-free trading experience.

4 January 2024
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Reply from BITmarkets

We're thrilled it’s working for you, Benjamin!

Rated 5 out of 5 stars

I've been using BitMarkets for a while…

I've been using BitMarkets for a while now, and it's been a fantastic experience. The interface is sleek and simple to use, and I appreciate how fast the transactions are. Their customer support is top-notch, always quick to resolve any issues. Overall, a trustworthy and efficient platform.

13 June 2024
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Reply from BITmarkets

We’re so glad you’ve stuck with us, Giovanni. Hoping you're still with us!

Rated 5 out of 5 stars

BitMarkets is decent overall

BitMarkets is decent overall. The interface is user-friendly, but I've experienced occasional delays in transaction. Customer service is helpful but could be more protective. It's a solid platform but still room for improvement.

4 January 2024
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Reply from BITmarkets

Appreciate the constructive feedback, Joseph.:) We'll work on the improvements.

Rated 5 out of 5 stars

I've had a great experience with…

I've had a great experience with BitMarkets. The platform is easy to use, and customer support has always been responsive when needed. Transactions are smooth, and I trust their security measures. Highly recommend.

4 December 2023
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Reply from BITmarkets

Thank you for trusting us, Daisy!

Rated 5 out of 5 stars

BitMarkets does a good job of providing…

BitMarkets does a good job of providing educational resources for beginners. If you're new to crypto trading, they have plenty of guides and tutorials to get you started without feeling overwhelmed.

7 June 2024
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Reply from BITmarkets

Thank you, Aaliyah!

Rated 5 out of 5 stars

I've been holding onto some coins on…

I've been holding onto some coins on BitMarkets for a while, and it's been a solid platform for that. I don't have any concerns about security or stability.

17 November 2024
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Reply from BITmarkets

We’re glad you feel confident holding your coins with us, Kathy.

Rated 5 out of 5 stars

The dashboard is clean and easy to…

The dashboard is clean and easy to navigate. I can quickly see my balances, open orders, and recent activity all in one place, which makes trading much easier.

17 November 2024
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Reply from BITmarkets

Thanks, Freya! We hope you're still happy with us.

Rated 5 out of 5 stars

I like that BitMarkets offers a variety…

I like that BitMarkets offers a variety of payment methods, including credit card, bank transfer, and even PayPal. It's nice to have options for depositing funds.

12 November 2024
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Reply from BITmarkets

Thank you you, Dean. We’ll keep expanding ways to fund your account securely.

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