BITmarkets 

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Rated 3 out of 5 stars

BitMarkets has a relatively competitive fee structure, but I wish they were more transparent about it. While the trading fees are reasonable, I found some hidden costs that caught me off guard. It's e... See more

Company replied

Rated 4 out of 5 stars

I love the BitMarkets mobile app! It's convenient for trading on the go, and I've had a smooth experience so far. The app is responsive, and I can quickly access all my favorite features. However, I n... See more

Company replied

Rated 4 out of 5 stars

BitMarkets has a vibrant community forum where users share insights and tips. I've learned a lot from other traders and appreciate the collaborative atmosphere. It's a great way to stay updated on mar... See more

Company replied

Rated 3 out of 5 stars

The platform itself is great. Trading is fast,and deposits are shameless. I also like the cold strage and the transparent coin listings. However, I had an issue verifying my account and the support te... See more

Company replied

Company details

  1. Cryptocurrency Service

Written by the company

BITmarkets brings a new approach to crypto exchange for retail and corporate clients. We open up the existing cryptocurrency markets for everyone and everywhere. We do not mean just simple accessibility of trading via apps or websites. We aim for mass adoption of crypto by making it simple, secure, and trustworthy. We go beyond basic customer service by offering a helpline in over 15 languages that works non-stop to ensure the traders can fully benefit from a wide range of products and features.


Contact info

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Stay away from this exchange

Stay away from this exchange, not only will you be unable to withdraw money from your account, but you will also be constantly contacted by other people from them. Constant phone calls and misleading information. If you want to lose your money and your nerves, go ahead. If I could, I would give it 0 stars.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

I love the BitMarkets mobile app

I love the BitMarkets mobile app! It's convenient for trading on the go, and I've had a smooth experience so far——————. The app is responsive, and I can quickly access all my favorite features. However, I noticed some lag during high-traffic times, which can be frustrating. Still, it's a great tool for keeping up with my trades!

21 November 2025
Unprompted review
Rated 1 out of 5 stars

USDT withdrawals are processed manually…

USDT withdrawals are processed manually and take over 10 hours.

30 October 2025
Unprompted review
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Reply from BITmarkets

We are sorry for any incovenience you may have experienced. We take all customer feedback seriously and would appreciate the opportunity to resolve this matter for you.
Please don't hesitate to contact our customer service team — we're available 24/7 in more than 14 languages and are committed to addressing any issues you may encounter with the platform.

Rated 1 out of 5 stars

jeannieherringtonn@ gmail………..

Terrible platform!!!!! They refused to process my withdrawals request I tired many times and customer support is not offering real help stay away from this platform they are scam
I refused to let them go away with my money filed a complaint and got everything back within few days …………….. Don’t be afraid to seek help

21 October 2025
Unprompted review
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Reply from BITmarkets

We are sorry for the inconvenience you may have experienced. We take all customer feedback seriously.
We do not have your account, however, in our database. Please don't hesitate to contact our customer service team directly — we're available 24/7 in more than 14 languages and are committed to addressing any issues you may encounter with the platform."

Rated 3 out of 5 stars

Decent but not exceptional

The Site the simplicity and smooth execution, but they should add more altcoin and DeFi tokens. Right now, I mostly trade BTC, ETH, and a few others. Overall, no major issues - deposits are quick and I trust cold storage setup.

26 September 2025
Unprompted review
Rated 3 out of 5 stars

Could improve mobile app speed

The mobile app is convenient, but I find it a bit slow when switching between tabs. Desktop version runs much better. Support was responsive when I reported it though. I like the multilingual feature - hindi and english both work fine.

23 September 2025
Unprompted review
Rated 2 out of 5 stars

Not impressed with fiat withdrawal speed

I withdrew funds to my bank via SEPA and it took longer than expected. The support team replied after almost a day. Platform is okay for crypto-to-crypto trades but not great for fast fait transfers.

18 September 2025
Unprompted review
BITmarkets logo

Reply from BITmarkets

We are sorry for the inconvenience you may have experienced. We take all customer feedback seriously.
Please don't hesitate to contact our customer service team — we're available 24/7 in more than 14 languages and are committed to addressing any issues you may encounter with the platform.
We value your business and hope to keep your trust.

Rated 2 out of 5 stars

Average customer support

I reached out to support twice regarding a delayed dwposit and both times got very generic replies. It eventually got fixed, but it took a bit too long for comfort. The platform isn’t bad overall, just needs better responsiveness for support tickets.

6 October 2025
Unprompted review
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Reply from BITmarkets

"We are sorry for the inconvenience you may have experienced. We take all customer feedback seriously and would appreciate the opportunity to resolve this matter for you.
Please don't hesitate to contact our customer service team — we're available 24/7 in more than 14 languages and are committed to addressing any issues you may encounter with the platform.
We value your business and hope to keep your trust."

Rated 3 out of 5 stars

Decent platform, but liquidity can improve

Bitmarkets looks professional, but during peak hours, spreads on smaller coins get wider than expected. It's fine for BTC and ETH, though. I also think their BTMT token needs more use cases inside the platform. Would love to see some staking or rewards for holding it.

15 September 2025
Unprompted review
Rated 3 out of 5 stars

Not bad, but needs faster KYC

My verification took almost 4 days which felt long compared to other exchanges. Once approved, trading was smooth and fees were low, but the sign up delay left me less impressed.

30 September 2025
Unprompted review
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Reply from BITmarkets

Hi Madhu, thanks for pointing this out. We’re happy that once approved, your trading has been smooth and fees competitive. We’re working on streamlining the verification process further, so new users can get started even faster in the future.

Rated 3 out of 5 stars

mixed experience with flat transfers

Depositing with SEPA worked well, but withdrawong EUR took longer and cost more than i expected. support explaibed the complianve checks but it still selt slow. crypto withdarwals were fine though so i stick to those

27 August 2025
Unprompted review
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Reply from BITmarkets

Hi Pranjal, thanks for your feedback. We’re glad crypto withdrawals went smoothly for you. With EUR withdrawals, compliance checks can sometimes add time, but we’re working on making fiat transfers faster and more cost-effective. Your experience helps us improve.

Rated 3 out of 5 stars

Average platform, missing some features

BITmarkets covers the basics well trading deposits and withdrawals. But i miss features like staking for more coins or built in advanced alerts. Its okay for standard use but does not stand out compared to the biggest exchanges.

1 September 2025
Unprompted review
BITmarkets logo

Reply from BITmarkets

Hi Garvit, thanks for sharing your thoughts. We also hear you on staking and more advanced tools. Your points make us improve.

Rated 3 out of 5 stars

Decent exchange , not enough features

It does the basic well - spot trading and security are fine. But compared to other exchanges, there aren't many extra tools like copy trading or advanced alerts. Works if you only need simple trading

11 September 2025
Unprompted review
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Reply from BITmarkets

Hi Kabita, thanks for sharing your thoughts. We’re pleased that you find our spot trading and security solid. As for advanced tools like copy trading, these are on our roadmap — your feedback helps us prioritize the next improvements.

Rated 2 out of 5 stars

Okay, but not ideal for altcoin explorers

I was hoping for a bigger list of niche coins, Bitmarkets focuses more on major assets. It works fine for Bitcoin and ethereum traders, but if you are chasing meme coins, you will be disappointed.

11 August 2025
Unprompted review
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Reply from BITmarkets

Thank you, Doreen, for the review. If you would like to see a specific coin on our offered assets list we would be happy to receive your suggestions at support@bitmarkets.com. We review new cryptocurrencies regularly, offering currently 200+ trading options.

Rated 3 out of 5 stars

Referral program pays, but tracking needs improvement

I have earned from referrals, which is great, but the dashboard to track performance is a bit too basic. I did like to see more details about who's trading and how much I have earned in real time.

9 August 2025
Unprompted review
BITmarkets logo

Reply from BITmarkets

Hi Thomas, we’re glad to hear the referral rewards have been beneficial for you. We also understand your point about performance tracking – improving analytics and transparency is something we’re actively working on to give users clearer insights. Thanks for helping us get better!

Rated 2 out of 5 stars

Not for those chasing every new coin

I like the platform's stability, but as someone who trades new altcoins weekly, Bitmarkets' listings can feel slow. Great for top coins, but not for trend-chasing traders like me.

4 August 2025
Unprompted review
BITmarkets logo

Reply from BITmarkets

Hi Karen, thank you for your honest review. While we prioritize security and liquidity for the most traded coins, we understand the value of new altcoin listings for active traders. Your feedback is noted, and we’ll continue to evaluate new tokens responsibly to balance safety and opportunity.

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