While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I honestly don’t understand how this company is still in business. I tried to make a payment with a credit card and couldn’t complete it. I’ve reached out multiple times, sent emails, and haven... See more

Company replied

Rated 2 out of 5 stars

⭐☆☆☆☆ They took €184.50 and hid behind a bot. I subscribed a year ago, forgot to cancel in time, and got auto-renewed for €184.50. Fine — mistakes happen. I contacted them within 6 days,... See more

Rated 1 out of 5 stars

Maybe someone from support actually reads this. I have a paid account, but for some reason I can't log in. I tried the password recovery, but the email doesn't come through (yes, I've checked spa... See more

Company replied

Rated 1 out of 5 stars

TRASH. Their support is AI. Zero customer support. Not supportive, buggy, do not do business with them. Emailed support multiple times and they just have robots responding to the same message over and... See more

Company replied

Company details

  1. Software Company

Written by the company

Bitly is a link management platform. You bring us your digital content, we make it connect and ignite with your audience. Need support? http://bitly.is/heretohelp


Contact info

  • 5th Ave 139, 10010, New York, United States

  • bitly.com

2.2

Poor

TrustScore 2 out of 5

688 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 40% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They charged one more month of…

They charged one more month of subscription, on next day, after I cancelled the subscription.

Technical support just said:
"I am unable to offer a refund for the current billing period.

As you have already downgraded, you will not receive any further charges and you will have access to the upgraded plan until your initial sign-up period is over. At that point, you can still use the free Bitly product!"

My opinion: they are thieves

14 November 2022
Unprompted review
Rated 1 out of 5 stars

I had an important deadline

I had an important deadline. I told them this. There was a problem with their QR codes - they did not work. It was a devil of a job contacting them. When I finally go through to sales he said he was sales and could not help. I finally without sales help got through to tech support - the girl there was sloppy, failed to solve the problem and then ignored me despite my increasingly frantic emails. The deadline was missed. Did they care? No.

4 November 2022
Unprompted review
Rated 5 out of 5 stars

CD Player with FM Radio

I love the CD Player with FM Radio. Only needing batteries make this player more convenient for camping. I enjoy the convenience of having a CD player and FM radio to listen to while I am working at home.

26 October 2022
Unprompted review
Rated 5 out of 5 stars

I purchased the radio because I enjoy…

I purchased the radio because I enjoy listing to music and the news. This radio did not disappointed me. The sound is clear,it is easy to select the radio station, the price is right and the size is perfect. The feature of the cassette is perfect. I have many CD that now I'm able to play.

15 September 2022
Unprompted review
Rated 1 out of 5 stars

Unethical company and awful customer…

Unethical company and awful customer support. They took money from my account a couple of days after I cancelled my subscription (and deleted my account). Impossible to contact support since I need to be on a paid plan. Plus, they have tons of automated emails/bots that look like « real » emails. Please, avoid their services, they’re rubbish.

13 September 2022
Unprompted review
Rated 5 out of 5 stars

hgood job

Don did a very good and fast job no mess very good service.

3 September 2022
Unprompted review
Rated 5 out of 5 stars

I have recently moved into Wright…

I have recently moved into Wright Court, Nantwich. Mike the House Manager was very helpful. He made sure that all was prepared for us. Making the move as easy as possible.
He came to check everything was ok the next morning and that I was settling in. His approachable manner and willingness to help is very much appreciated.

17 August 2022
Unprompted review
Rated 5 out of 5 stars

Greenways Court

I have just sold a flat in this property that belonged to my mother who had six very happy final years there.
Verna the First Port manager on site was excellent, always helpful and informative. She looked after her residents and was part of the community.

22 August 2022
Unprompted review
Rated 5 out of 5 stars

Barkers Court Sittingbourne

Having moved to Barkers Court Sittingbourne a year ago, I have been very happy here. I must praise the Development Manager Laura Smith who is very helpful and extremely nice. If your not well she rings every day to check every thing is ok and if you need anything she is always willing to try to help you get it.
So pleased I moved here.

18 August 2022
Unprompted review
Rated 5 out of 5 stars

customer service from sales to the…

The customer service from sales to the fitting was faultless old school,the fitters were polite and over the 3 days arrived as planned and got on with the job in hand.
Highly recommended.

Thank you
Kay P

1 August 2022
Unprompted review
Rated 5 out of 5 stars

Wendy Wainwright Hedingham Place

As an ex Electrical Engineer and Group Buildings Manager I feel that Wendy Wainwright does an excellent job at Hedingham Place.
She is efficient at what she does and is a most helpful person you could ever wish to find.
She makes time to ensure the residents here are keeping well and goes our of her way to help anyone should they need it.

Maureen Purton John Hicks Flat 24

25 July 2022
Unprompted review
Rated 5 out of 5 stars

Paul Broadway Court

Paul, the manager of Broadway Court is a very amiable man, he always goes above and beyond what is expected of him. The gardens are beautiful, everyone always comments on how pretty the place looks. We have had fresh vegetables left for anyone to take and if you need anything he is always willing to help.

25 July 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look