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Rated 1 out of 5 stars

I honestly don’t understand how this company is still in business. I tried to make a payment with a credit card and couldn’t complete it. I’ve reached out multiple times, sent emails, and haven... See more

Company replied

Rated 2 out of 5 stars

⭐☆☆☆☆ They took €184.50 and hid behind a bot. I subscribed a year ago, forgot to cancel in time, and got auto-renewed for €184.50. Fine — mistakes happen. I contacted them within 6 days,... See more

Rated 1 out of 5 stars

Maybe someone from support actually reads this. I have a paid account, but for some reason I can't log in. I tried the password recovery, but the email doesn't come through (yes, I've checked spa... See more

Company replied

Rated 1 out of 5 stars

TRASH. Their support is AI. Zero customer support. Not supportive, buggy, do not do business with them. Emailed support multiple times and they just have robots responding to the same message over and... See more

Company replied

Company details

  1. Software Company

Written by the company

Bitly is a link management platform. You bring us your digital content, we make it connect and ignite with your audience. Need support? http://bitly.is/heretohelp


Contact info

  • 5th Ave 139, 10010, New York, United States

  • bitly.com

2.2

Poor

TrustScore 2 out of 5

688 reviews

5-star
4-star
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1-star

Replied to 40% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 1 out of 5 stars

Website used by scammers

I have received two txt messages claiming to be from DVLA that are linked to this site. The site may not be directly involved but their site is felicitating scammers.

4 October 2024
Unprompted review
Rated 2 out of 5 stars

Bitly Europe + NY and QR Code Generator

Bitly Europe GMbH co-owns QR Code Generator with Bitly New York. QR Code Generator offers a nice solution and offers a monthly price. When you sign up to keep the QR code you generated you're suddenly charged an annual fee, not a monthly fee. So I paid for a year in advance for this QR code I'm only going to be using for a few months. They offer no exceptions to their no refund policy - not even a discount for deceiving you about the purchase terms. Stay away from this company.

15 July 2024
Unprompted review
Rated 3 out of 5 stars

Be prepared

Make sure you have a list of things you want on your website before purchasing any companies services. Get familiar with what you really need and the cost of such things. They are flexible in their pricing. If you go in with what you exactly want you should be fine.

19 July 2024
Unprompted review
Bitly logo

Reply from Bitly

Hello - We requested additional information from you to properly investigate your comment, but you never responded.

We can only assume you meant to leave this review for another company since you mentioned "flexibility in pricing" and website services. We have fixed pricing and don't make websites.

Bitly is an industry-leading link shortening and QR Code creation tool with advanced analytics. For nearly twenty years, we've enabled businesses of all shapes and sizes to connect with their audiences.

Rated 1 out of 5 stars

Avoid Bitly

Bitly.com is a popular URL shortening service, but it has several notable issues:
-Custom Links on Pinterest: Custom Bitly links are often flagged as spam by Pinterest, limiting their usefulness for social media marketing on this platform.
-Subscription Cancellation and Refunds: Once you pay for a core subscription plan, it is non-refundable, which can be problematic if the service doesn't meet your expectations.
-Subscription Plan Flexibility: Upgrading from a core to a growth plan requires an annual payment, with no monthly payment option available, which can be a significant financial commitment.
These issues can be a major drawback, so consider them carefully before subscribing.

19 June 2024
Unprompted review
Rated 5 out of 5 stars

The couple working at the storage…

The couple working at the storage facilities on Edgewater street in Orlando were two of the nicest people that I have encountered working in customer service industry that I have come across the people I'm referring to is Mrs.Jennifer and Mr. Paul I had to return a uhaul and trailer to the facilities that they manages and they were just beyond super nice and they were eager to help me and Mr. Paul even turnes around from driving somewhere else to help me and I just wanted to give them their proper review.

10 June 2024
Unprompted review
Rated 1 out of 5 stars

I basically had to cancel my credit…

I basically had to cancel my credit card to get them to stop charging me. They are one of these companies that makes it as hard as possible to cancel once you've started a subscription... no phone number and wont respond to emails.

Update Feb 2026: This PoS company tried to say my review was about another company. I double checked and no, it's you, you are just that crap. You stole my money, either refund me or live with the consequences.

23 May 2024
Unprompted review
Rated 1 out of 5 stars

Bait and switch company with awful Support - Avoid

I purchased because they offer custom domains resistered through them.

There was some kind of technical issue choosing the domain on Bitly and after a couple of days of fobbing me off with irrelevant boilerplate emails, they've told me they can't do anything about it.

I can see the domain I selected has been registered by Bitly, too.

Avoid this company.

16 May 2024
Unprompted review
Rated 5 out of 5 stars

Staff

Staff, specifically Kyle. Very helpful, knowledgeable and polite.

22 April 2024
Unprompted review
Rated 1 out of 5 stars

Infested with short links to adult sites.

For many years we have gotten our inboxes full of bitly links containing adult sites.

Bitly has been advised of this many times, but obviously never answered nor acted on any of our reports.

I have to suspect that bitly profits hugely from unsolicited advertisers and junk mailers.

11 April 2024
Unprompted review
Rated 1 out of 5 stars

constantly used by hackers

constantly used by hackers as a means to spread malicious email links. Company does nothing to stop it. Hundreds of complaints. I was blocked from complaining on Facebook. They have zero concerns about stopping it other than to cover up the fact they do not intend to.

18 March 2024
Unprompted review
Rated 1 out of 5 stars

If I could give a minus 1 I would

If I could give a minus 1 I would. Not fit for purpose and no cooling off period after paying for the full year. Couldn't generate QR codes and lost my monthly allowance. Tried to talk to helpdesk and asked me the same thing over and over again. AVOID AT ALL COSTS

25 February 2024
Unprompted review

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