Looks like an ok app but has very bad raring of the food you are tanking picture of. Took the same picture through to different health apps and chat gpt who they all said the same, but BitePal where w... See more
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Review summary
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Bite pal app was easy to download and use, but canceling the subscription and getting rid of the payments was a nightmare. Can not recommend. And I wasn't even asking any refund, just trying to cancel... See more
Company replied
The app was ok. When I unsubscribed they still tried taking payments - and still do! Thankfully I changed my bank card so they can't actually take any money - despite continually trying to daily - an... See more
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Draw you in with an offer of a discounted 3 months then block access after first 30 days and try to charge full price even though you should have access. The app itself isnt much more than a food... See more
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Company details
Written by the company
BitePal is an AI-powered calorie tracker that analyzes your food photos and gives instant health insights. Eat better without guilt.
Contact info
Ukraine
- hi@bitepal.app
- bitepal.app
1.9
Poor
161 reviews
Replied to 89% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don't download this app
Don't download this app! Being charged long after cancellation of subscription. Deleted account and app, then continued to get charged. Can't log in, because I don't have an account any more - yet still being charged through Apple Pay, but Apple has no record of a subscription either. Have to go to bank to report fraud.
19 February 2026
Unprompted review
Reply from Bitepal
Hello Meg!
We’re sorry to hear about your experience.
After checking, we were able to locate two subscriptions under different accounts. To confirm which one is yours and whether you’ve received a refund, please contact us at hi@bitepal.app and reference this review in your email.
We’d really appreciate the opportunity to resolve this for you, and once everything is sorted, we’d be grateful if you could update your rating.
Giving one star because you can’t write…
Giving one star because you can’t write a review without, absolute SCAM, cancelled my subscription yet they still took payment. The app is crap. Do not engage with it.
19 February 2026
Unprompted review
Reply from Bitepal
Hello Emma.
We’re truly sorry to hear about your experience. Was your issue resolved and did you receive a refund? If not, please contact us at hi@bitepal.app and reference this review — we’d really like the opportunity to sort this out for you.
SCAM APP
as everyone said, this is a scam app which steals money from your account even though you did not subscrib it. The problem is how to stop this company taking money from other potential victims?
18 February 2026
Unprompted review
Reply from Bitepal
Hello!
We’re sorry to hear about your concerns. We operate strictly within the legal agreements accepted during signup and in accordance with applicable laws.
We’d really appreciate it if you could share more details about your experience at hi@bitepal.app and reference this review in your email — we’ll be glad to look into it and resolve any misunderstanding.
Scammers
Scammers - impossible to contact them about cancelling subscription
16 January 2026
Unprompted review
Reply from Bitepal
Hello Edijs.
We’re sincerely sorry for the trouble you’ve experienced. Could you let us know what issue you had with emailing us, and whether your request was resolved? Please contact us at hi@bitepal.app — we’re here to help. We’ve also taken your feedback on board and are working on improving our subscription management system.
Would be great if the app actually worked
The app doesn't allow me to press to start my fast, and customer service have been useless. The calories for many foods are also inaccurate.
14 February 2026
Unprompted review
Reply from Bitepal
Hello Alice.
We’re really sorry to hear about the issues you’ve faced. Has this been resolved? Have you tried restarting your device and logging out, then back in? If the problem persists, please contact us at hi@bitepal.app — we’ll be happy to help.
Immediate cancellation + Met the Requirements = Still No Refund
Canceled within 24 hours and still refused a refund.
I purchased the subscription on January 2 and requested cancellation the next day. They confirmed the cancellation immediately but declined to refund the charge.
They initially offered a partial refund instead. When I asked for the full refund, they said I needed to meet certain usage requirements under their money-back policy.
I followed their instructions, logged the required activity, and requested the refund again within 30 days. After that, support stopped responding and redirected me to an automated inbox.
I acted in good faith and tried to resolve this directly. I’ll let others decide what that says.
2 February 2026
Unprompted review
Reply from Bitepal
Hello.
We sincerely apologize for the issue and inconvenience — this one does not sit right with us. We would really appreciate the opportunity to resolve the problem and issue the promised refund. Please contact us at hi@bitepal.app and reference this review in your email, and we will get this sorted out as quickly as possible.
Reply from Bitepal
Hello Alicia.
We’re very sorry for the trouble you’ve experienced. Could you let us know what issue you’re having with the email? Are you sending your feedback to hi@bitepal.app?
If possible, would you be so kind to resend your original email to us one more time? We’d really love the opportunity to get this right.
Biggest scam on TikTok
Signed up to a free trial with no intension of keeping the subscription after using it for a few days. The features on the app are diabolical. They either don’t work or don’t make any sense. For some reason, cancelling isn’t as simple as most apps. After emailing them to cancel even before my free trial ended, they tried to take payment. After removing all funds from my account because I had a gut feeling I was being scammed, they tried to take a further 7 payments. This is even after I was assured that they had cancelled the sub. They are still trying to dip into my account.
Update: Bitepal will attempt to say that auto renew is part of sign up, however I cancelled this subscription almost immediately which takes their right to debit any money from my account yet they still done so. Additionally, after receiving an email from a REAL PERSON apologising and confirming the cancellation, money was still taken from my account.
5 January 2026
Unprompted review
Reply from Bitepal
Hello Makeba.
We’re very sorry for the frustration you’ve experienced. From your description, it sounds like there were issues with subscription management. As mentioned in previous replies, all subscriptions include auto-renewal linked to the email used at signup, and we’re actively working to improve this system.
Please contact us at hi@bitepal.app and reference this review — we’d really appreciate the opportunity to review your case, ensure your subscription is properly canceled, and assist with any refund options.
Absolutely shite
Absolutely shite, would give minus stars but that’s not an option
7 February 2026
Unprompted review
Reply from Bitepal
Hello Justine!
We’re very sorry to hear about your experience .
We’d like to understand more about the issues you faced so we can improve. Please send us more details to hi@bitepal.app — your input would be really helpful in making the app better.
Looks like an ok app but has very bad…
Looks like an ok app but has very bad raring of the food you are tanking picture of. Took the same picture through to different health apps and chat gpt who they all said the same, but BitePal where way off. You also have to pay extra for many functions, have not pain anything in the app because of all the bad reviews of them scamming with the payments
3 February 2026
Unprompted review
Reply from Bitepal
Hello Emilie.
We’re really sorry for the experience you had, and thank you for sharing it.
To help us improve, please send examples of the food misdetections you encountered to hi@bitepal.app — this would be very valuable for refining our app’s accuracy.
Unauthorised payments
Unauthorised payments, no response from customer care. Scam
31 January 2026
Unprompted review
Reply from Bitepal
Hello Ishpreet.
We’re sorry for the frustration. All subscriptions include auto-renewal payments, and users provide permission for this during signup. We understand your concern and want to help — please contact us at hi@bitepal.app, and we’ll be happy to assist with your subscription and review any issues.
No refund
I used the free 3 days trial and canceled, but I was still charged. I requested a refund and only received automated messages trying to upsell me things I didn’t want. No real support, no refund.
DO NOT use this app. Look for another app with the same purpose but with reliable customer support. Bitepal is not worth it.
22 January 2026
Unprompted review
Reply from Bitepal
Hello Bruna.
We sincerely apologize for the experience you had. Was your subscription purchased through the App Store or Google Play? Either way, please contact us at hi@bitepal.app and reference this review — we’d love to help sort this out.
If your subscription was purchased via the App Store or Google Play, refunds need to be requested through their platforms, but we’re happy to guide you through the process.
Charged after cancelation
I cancelled the App the day after I enrolled, well within the 7 day trial period. Sure enough, after the 7 days, they fraudulently charged me a full $49.99 anyway! I’ve read many negative reviews of this happening to other people as well. Very shady way to do business. I have made 3 attempts now to have the refund but just keep getting auto replies offering discounts on staying with this over-priced App. Be warned.
19 January 2026
Unprompted review
Reply from Bitepal
Hello Jessica.
We’re very sorry for your experience. Please note that deleting your in-app account does not automatically cancel a subscription, as it’s linked to the email used during signup.
To ensure proper cancellation and review a refund, please contact us directly at hi@bitepal.app and reference this review. We’d greatly appreciate the opportunity to resolve this and improve your experience.
Scam
Scam! I cancelled my subscription before my 1-week trial ended and they charged me $39.99 AND $38.95. I've sent them an email but after seeing reviews I don't expect a response. I had to order a new card and block my old one.
AVOID!!
27 January 2026
Unprompted review
Reply from Bitepal
Hello Anne.
From your description, it seems the subscription may have been doubled. We sincerely apologize for the issue you faced.
Was your request resolved appropriately? If not, please contact us again at hi@bitepal.app and reference this review in your email. We’d greatly appreciate the opportunity to fix this and issue a refund.
Fraud
Avoid! It’s a fraud. I got the app and paid for the trial, than I got offered 38 usd yearly subscription. All of a sudden the app started to charge me monthly those 38 usd. There is no way to cancel this subscription in the app or via subscriptions. I reported to my bank as a scam.
25 January 2026
Unprompted review
Reply from Bitepal
Hello.
We’re sorry to hear about your experience.
From your description, it seems there may have been a duplicated subscription. We’d really like to resolve this and review possible refund options for you. Please contact us at hi@bitepal.app and reference this review in your email — we’d truly appreciate the chance to look into this and help.
AVOID
AVOID. Scam-like behaviour. Calorie readings are wildly inaccurate, and the refund policy is specific and appears to be designed to avoid giving you your money back. I find it unusable because the tracking is so inaccurate, but they refuse to refund it because I haven't used it for 15 consecutive days. When it is giving inaccurate health data, why would I? Don't be sucked in by the 'fun' element, you can do better.
24 January 2026
Unprompted review
Reply from Bitepal
Hello Laura.
We’re sorry to hear about your experience. Our money-back guarantee is designed to distinguish between users who are clearly dissatisfied and those whose first impression might change after using the app.
For the most accurate calorie tracking, it’s important to provide detailed descriptions of logged food. We understand your concerns and are always ready to review refund requests based on confirmed usage.
If you wish to get your refund request reviewed again, contact us at hi@bitepal.app and reference this review in your email.
Absolute scam
Absolute scam. The app itself is fun but be prepared to pay $50 a month in fees!!!
I cancelled my 1 week trial after 1 day. Then they still charged me. I’ve had to lodge a dispute AND cancel my card!!!
They don’t respond to emails. There’s no way to unsubscribe. It’s the sneakiest raccoon out there!!! Don’t do it!!
24 January 2026
Unprompted review
Reply from Bitepal
Hello Elizabeth.
We’re not sure how your subscription was previously canceled, but we’re truly sorry to hear about your experience — this is not what we want for our users.
We’d really appreciate the opportunity to make this right. Please contact us at hi@bitepal.app and reference this review in your email so we can look into your case more closely.
We sincerely apologize again and are actively working on improving the app and subscription management system.
– Refusal to Refund for Unusable…
– Refusal to Refund for Unusable Product
I purchased an app that I never managed to access due to a missing password and no password reset option. Despite multiple requests, the company refused to refund me, hiding behind a 30-day usage policy—even though I could never use the app at all.
After six identical, dismissive responses, they still offered only partial refunds or irrelevant incentives, ignoring my clear demand for a full refund. Their customer service is unresponsive, unfair, and unwilling to resolve legitimate issues.
Avoid this company if you value fairness and respect for consumer rights. I am now forced to escalate to my bank and consumer protection agencies.
18 January 2026
Unprompted review
Reply from Bitepal
Hello Véronique. We’re truly sorry to learn about the issue you faced with your account and lost password — this shouldn’t have happened. We’d really like to make this right. Please contact us at hi@bitepal.app and reference this review in your request. We’d appreciate the opportunity to resolve the issue and improve your experience.
a trap!!
a trap!!! I tried a free trial and deleted it after 2 days due to its lack of precision, I sent an email requesting the deletion of data and this coming month they have charged 33 euros! There is no way to contact or modify data since the account is deleted! Don't fall for it's a scam
22 January 2026
Unprompted review
Reply from Bitepal
Hello Olga. We’re really sorry for your experience. Deleting your in-app account does not cancel a subscription, as it’s linked to your email used during signup. Free trials also convert to paid plans unless canceled beforehand. We understand how this can be confusing and are working to improve clarity. Please contact us at hi@bitepal.app
— we’ll help you cancel your subscription and review your case.
Fraud
Fraud - they charged me without asking for my permission and now that I’m trying to cancel, it’s not possible via the app! You have to send them an email which they never replied to. So I’m reporting it to my bank as a fraud.
13 January 2026
Unprompted review
Reply from Bitepal
Hello, Mina.
We’re sorry for the frustration. All subscriptions include automatic renewal, and permission to charge is provided during signup on the web page. We understand your concern about cancellation within the app and are already working to improve this. Please reach out to us again at hi@bitepal.app — we’ll be happy to assist you with your subscription.
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