Looks like an ok app but has very bad raring of the food you are tanking picture of. Took the same picture through to different health apps and chat gpt who they all said the same, but BitePal where w... See more
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Review summary
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Bite pal app was easy to download and use, but canceling the subscription and getting rid of the payments was a nightmare. Can not recommend. And I wasn't even asking any refund, just trying to cancel... See more
Company replied
The app was ok. When I unsubscribed they still tried taking payments - and still do! Thankfully I changed my bank card so they can't actually take any money - despite continually trying to daily - an... See more
Company replied
Draw you in with an offer of a discounted 3 months then block access after first 30 days and try to charge full price even though you should have access. The app itself isnt much more than a food... See more
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Company details
Written by the company
BitePal is an AI-powered calorie tracker that analyzes your food photos and gives instant health insights. Eat better without guilt.
Contact info
Ukraine
- hi@bitepal.app
- bitepal.app
1.9
Poor
161 reviews
Replied to 91% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolute rubbish
Absolute rubbish. DO NOT WASTE YOUR MONEY!!! hugely inaccurate on products, hard to navigate round. Its sad how genuine people who are trying to better themselves are ripped off with products like this.
9 March 2026
Unprompted review
Reply from Bitepal
Hi, we’re truly sorry to hear about your experience and appreciate you taking the time to share it. We can see that your subscription has already been cancelled, but it’s disappointing to know the app didn’t meet your expectations, especially regarding accuracy and usability.
We’re always working to improve, so your feedback would really help us understand what went wrong and how we can do better. If you’re open to it, please reach out to us at hi@bitepal.app, reference this review, and share more details about the issues you faced.
If there’s anything we can still do to assist you, we’re here to help.
SCAM ALERT
SCAM ALERT. I never subscribed and yet I’m being charged. No way to contact or stop the payments/cancel whatever. It’s a SCAM.
8 March 2026
Unprompted review
Reply from Bitepal
Hi, we’re sorry to hear about your experience and understand your concern.
We want to clarify that all subscriptions are activated only after users confirm and agree to the Terms of Use during sign-up. We always operate in accordance with these agreements and applicable laws.
After reviewing our records, we can see that your most recent renewal payment has already been refunded in full and your subscription was cancelled as per your request. We’re glad we were able to resolve this for you.
If everything is now settled, we’d kindly ask if you would consider updating your review and revisiting your rating. It would mean a lot to us. If you have any further questions, feel free to reach out at hi@bitepal.app — we’re here to help.
Absolute scam
Absolute scam, they take you money and app doesn’t work, no reply to emails only email you can find has expired FURIOUS.. AVOUD AVOID AVOID
1 March 2026
Unprompted review
Reply from Bitepal
Hi, we sincerely apologize for your experience and any misunderstanding caused — we understand how frustrating this must feel.
Could you please confirm if your request has already been resolved and whether your subscription was successfully cancelled? We’d really like to look into this and make things right for you.
Please contact us at hi@bitepal.app, reference this review, and include your receipt or the email address linked to the purchase. This will help us locate your account and sort everything out as quickly as possible. We’re here to help.
Payment taken after the subscription…
Payment taken after the subscription was cancelled and no way of contacting to gwt the money back
7 March 2026
Unprompted review
Reply from Bitepal
Hi, we’re sorry to hear about this situation — we understand how frustrating it must be.
Please contact us at hi@bitepal.app and include the receipt for the payment you’d like refunded. Be sure to reference this review in your message so we can quickly locate your case and investigate what happened.
Once we review the details, we’ll work to resolve this as soon as possible. After everything is sorted out, we would really appreciate it if you could update your review and reconsider your rating. Thank you!
I did not like this app at all.
I did not like this app at all.
Doesn’t let you adjust your quantity using tsp tblsp cup etc. it’s the worst app for easy to use. I wanted to end my subscription. Could not find anywhere on the app to end it. I’m going to dispute my monthly subscription charge I just received. Don’t use this app it’s the worst.
6 March 2026
Unprompted review
Reply from Bitepal
Hi, thank you for your feedback and we’re sorry to hear about your experience.
Regarding measurements (tsp, tbsp, cups), this can be adjusted directly in the app settings page, so you should be able to switch to your preferred system there.
Regarding your subscription, we can confirm that your subscription has already been cancelled and the most recent charge has been refunded in full, without the need for a dispute.
We’re also actively working on improving subscription management to make cancellation clearer and more accessible based on user feedback like yours.
If you still need any help or if anything is unclear, please feel free to contact us at hi@bitepal.app — we’re here to help.
Cancelled immediately as app wasn’t…
Cancelled immediately as app wasn’t working. Never got any use of it. The company repeatedly tried to remove money from my account despite it clearly being cancelled. I had to block my card. Scam. Steer clear.
4 March 2026
Unprompted review
Reply from Bitepal
Hi, we’re truly sorry to hear about your experience and the frustration this has caused.
Please note that deleting the app or an in-app account does not automatically cancel a web-purchased subscription, as it is linked directly to the email address used at checkout.
To review your case properly, please contact us at hi@bitepal.app, reference this review, and include your receipt for the purchase. We’ll be able to locate your subscription, check the billing status, and issue a refund if applicable.
Once your refund is processed and everything is resolved, we would really appreciate it if you could update your review and reconsider your rating.
Can't cancel subscription
The app was a bit of fun with the raccoon but highly priced. It did crash a bit and often wasn't accurate. However the main issue is their poor communication and difficulty to cancel my subscription. I had sent numerous emails with no reply as to how to manage and/or cancel my subscription. Therefore I had been charged yet again for a overpriced calorie counting app that I do not use. I finally got a reply and my subscription was cancelled and I was refunded for two months.
4 March 2026
Unprompted review
Reply from Bitepal
Hi Anita. Thank you for sharing your experience with us — we really appreciate your feedback.
We’re sorry to hear about the issues you faced with app stability, pricing perception, and especially the difficulty in getting timely support regarding your subscription. That’s not the experience we want for our users.
We’re already working on improvements to our subscription management system and overall support responsiveness, and feedback like yours is very helpful in guiding those changes.
We’re glad to hear your subscription was eventually cancelled and that you received refunds for the affected charges. If there’s anything else we can assist you with, please don’t hesitate to reach out.
No customer service
No customer service, try to claim my money back. No answer
1 March 2026
Unprompted review
Reply from Bitepal
Hi, thank you for your feedback and we’re sorry to hear about your experience.
We’re not able to see from your message whether you have already contacted us at hi@bitepal.app
or had a chance to request your refund. Were you able to reach out to us yet regarding this issue?
If not, please message us at hi@bitepal.app and reference this review so we can locate your case and assist you as quickly as possible. If you have already contacted us, please write again so we can follow up and make sure your request is properly handled.
This app is SCAM
This app is SCAM! They charge multiple time and costumer service is a bot without provide real service
Quit my subscription or I bring you to Court!
BE AWARE OF THIS SCAMMERS
1 March 2026
Unprompted review
Reply from Bitepal
Hi Giulia. Thank you for your feedback — we’re sorry to hear about your experience and understand your frustration.
We’ve reviewed your account and can confirm that your subscription has been cancelled and two renewal payments were refunded in full following your request. No further charges should occur.
We’re sorry for any confusion or inconvenience you experienced while getting support — we’re continuously working to improve both our customer service and subscription handling.
As your case has now been fully resolved, we would really appreciate it if you could consider updating your review and rating. If you have any remaining questions, please feel free to contact us at hi@bitepal.app
They charge you after you cancel
I signed up for the free trial… and cancelled before the trailer ended and they still charged me two more times for 10x the amount!! It’s impossible to unsubscribe and there is no way to reach customer service. Don’t download the app
28 February 2026
Unprompted review
Reply from Bitepal
Hi, thank you for your feedback and we’re sorry to hear about your experience.
We’d like to clarify that deleting the in-app account does not cancel a subscription, as web subscriptions are linked directly to the email address used at purchase and are managed via email.
After checking your case, we can see that your subscription was cancelled and you were not charged for the full month. It also appears there were no additional active charges after the cancellation was processed.
If anything still seems unclear or unresolved, please contact us at hi@bitepal.app so we can review it with you directly. We’re continuously working on improving our subscription management and customer support experience.
I paid £12.99 and then cancelled my…
I paid £12.99 and then cancelled my subscription immediately. I never used the app as it was very poor and not accurate with calorie counting. Now they have taken £33 out of my account. It does. It show as active in my subscriptions!
26 February 2026
Unprompted review
Reply from Bitepal
Hi, thank you for your feedback and we’re sorry for the frustration.
To clarify, cancelling or deleting the app does not always cancel a web-based subscription, as these are linked to the email used at purchase and may not appear in device subscriptions.
We’d like to review your case and ensure everything is resolved. Please contact us at hi@bitepal.app, reference this review, and include the email or receipt so we can locate your account.
We’re also working on improving subscription management to make this clearer in the future.
They make it nearly impossible to cancel
Nowhere on the app to see account settings. The app doesn’t show up on my subscriptions in Apple and that is how they tell you to cancel in their Terms and Conditions. I emailed to cancel but so far no reply. We’ll see if I get charged again.
26 February 2026
Unprompted review
Reply from Bitepal
Hi, thank you for your feedback — we’re sorry for the confusion and frustration this caused.
We can confirm that your subscription has been cancelled per your request, and there have been no further charges after cancellation.
We’re sorry to hear you had difficulty finding the correct cancellation path and contacting support — we’re actively working on improving subscription visibility and the overall cancellation experience.
Since your request has now been fully resolved, we’d really appreciate it if you could consider updating your review and rating. If you still need anything, feel free to contact us at hi@bitepal.app
No customer service
I liked it in the beginning. They had prompt customer service. I've been trying to resolve an issue for a month and customer service has fallen off the earth. They canceled my account (one that I paid full price for) and they won't bring it back online even though I've paid. I've also asked for my money back and they won't reply. Again.... It has been WEEKS. They are terrible.
26 February 2026
Unprompted review
Reply from Bitepal
Hi, thank you for your feedback and we’re very sorry to hear about your experience.
We sincerely apologize for the frustration caused by the delay in support and the issues with your account access. We’d like to understand your case better — were you eventually able to resolve the issue or receive a refund?
If not, please contact us at hi@bitepal.app, include your receipt, and reference this review so we can locate your account and investigate this properly. We will review your case and process a refund where applicable.
Once everything is fully resolved, we would really appreciate it if you could consider updating your review and rating.
Genuine experience
I used the trial of the app for 5.99 and didn’t realise but then a charge of 33.30 came out a week later, I was upset however BitePal sorted this really quickly (on the day) and cancelled my subscription with a refund via email so I cannot complain! Thankyou
24 February 2026
Unprompted review
Cancelled my subscription weeks ago and…
Cancelled my subscription weeks ago and they have tried to take my money again today.
Update - payment has been taken successfully.
Emailed to request refund. 4/3/26
Payment refunded within 2 hours of sending the email - fair play! 4/3/26
25 February 2026
Unprompted review
Reply from Bitepal
Hi Laura, thank you for sharing your experience, and we’re sorry for any inconvenience caused.
We’re currently working on improving our subscription management system to make everything clearer and easier to use for our users.
If there’s anything specific you ran into or if you need help with your account or subscription, feel free to contact us at hi@bitepal.app — we’ll be happy to assist you.
They try to make it as hard as possible…
They try to make it as hard as possible to cancel your Subskription... Even the account settings are not available in the App, so you cant check how long yourb activated plan goes. Obviously scam app to get money through unwanted renewal plans!
24 February 2026
Unprompted review
Reply from Bitepal
Hi, thank you for your feedback — we’re sorry for the frustration you experienced.
We understand your concern about cancellation and subscription visibility. Depending on how the subscription was purchased, it may need to be managed either through the App Store/Google Play or via email for web purchases, which can sometimes make the process less straightforward than expected.
We can confirm that your subscription has already been cancelled. We’re also actively working on improving the subscription management and account settings visibility to make this much clearer for users in the future.
If you still have any questions, feel free to contact us at hi@bitepal.app — we’re here to help.
I am very disappointed in the app
I am very disappointed in the app. I feel like I have been robbed. I did reach out to the help email and got no response
Bitepal took more than the agreed apon monthly payment amount and apon that I did not even get my meal plan.
I would not recommend.
I expect Bitepal to get back to me to fix my problem.
24 February 2026
Unprompted review
Reply from Bitepal
Hi, thank you for your feedback and we’re sorry for the frustration this has caused.
We’d like to clarify that subscriptions and add-ons (such as meal plans) are processed according to the plan selected at checkout, and in some cases can appear as separate charges depending on the purchase type. We understand this may have felt unclear.
We also want to sincerely apologize if you didn’t receive a reply from our support team — that’s not the experience we aim to provide.
To help you properly, could you please contact us again at hi@bitepal.app and reference this review? If you can include the email used for purchase or any receipt details, we’ll be able to locate your account quickly and resolve the issue for you.
Reply from Bitepal
Hi, thank you for your feedback — we’re sorry to hear you had a frustrating experience.
We understand that cancellation should be simple and clear. Depending on how the subscription was purchased, it may be managed either through the App Store/Google Play or via email for web purchases, which can sometimes cause confusion.
If you ran into issues cancelling or are unsure whether it went through, please contact us at hi@bitepal.app and reference this review so we can check your subscription status and make sure everything is properly resolved.
We’re also actively working on improving the cancellation flow to make this much more straightforward.
SCAM SCAM SCAM
SCAM SCAM SCAM - their calorie count isn’t correct firstly, the app is always glitching, oh and they don’t let you cancel and will continue charging you whilst ignoring all your emails about cancelling. There is nothing on the app that lets you cancel and the contact number is abroad and no one answers either! Avoid at all cost!!!!!!!!!!!
21 February 2026
Unprompted review
Reply from Bitepal
Hi, we’re very sorry to hear about your experience and truly appreciate you taking the time to share this.
We’d like to understand your situation better — were you able to resolve your request with our support team, or is it still ongoing?
If it hasn’t been resolved, please contact us at hi@bitepal.app and reference this review so we can locate your case and assist you directly. We’ll make sure to investigate your subscription status and help sort this out as quickly as possible.
Don't buy this app
Don't buy this app. Just don't do it. Its rubbish. And You won't get your money back. You'll get stuck in a loop of emails coming back to you with an auto reply. And You'll with you made better life choices. Go for something more reputable and less gimicky. Don't do what i did. Please. Save yourselves!!
5 February 2026
Unprompted review
Reply from Bitepal
Hi, thank you for sharing your feedback and we’re sorry to hear about your experience.
We’re not fully clear on what issue you were trying to resolve. Could you please let us know what your request was and whether it has already been resolved?
If not, please email us at hi@bitepal.app and reference this review so we can locate your case and help you properly. We’ll make sure to look into it and get this sorted out for you as quickly as possible.
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