I have had a Bitebird for more than 10 years. It had worked fine for that time, expense in the U.S. but it worked. I returned to the U.S. from Europe at the end of April 2023 (to San Francisco). The... See more
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First, thank you very much for you rcontinous support. Although I have no chance to enjoy your service for almost two years by COVID-19 but have appreciated your good service for world wide wothout re... See more
Company replied
The rates are still to expensive. A while ago, they promised to adjust it. If you are not able to buy a new paket in time, the Money from the "expired Credit" is gone. Other Provider doing a... See more
Company replied
Service is OK, but update policy is outdated. Modern travellers only need Bitebird-like services every now and then, and shouldn't be forced to update/recharge anually without use!
Company replied
Company details
Information provided by various external sources
Bitebird: International hotspot for travellers. Take your own wifi with you in more than 100 destinations around the world, and save up to 90% on roaming. We are also aboard Air France KLM planes!
Contact info
49-51 Quai de Dion Bouton, CS 50034 92806, Puteaux CEDEX, France
- +33174959512
- marketing@bitebird.com
- bitebird.com
2.7
Poor
666 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Motorhome use.
Bought initially for use in our motorhome, we now use it whenever we are travelling and find it extremely useful.
20 November 2018
Unprompted review
Reply from Bitebird
Dear Stephen,
Thank you very much for your feedback. Your Bitebird is very easy to use and pocket-sized, it will follow you everywhere to allow you to enjoy your Internet connexion.
Kind regards,
The Bitebird Team
I have found Bitebird a great tool…
I have found Bitebird a great tool especially when I am travelling within Europe and I need conductivity to the internet. I am often working in areas with no fixed access to the internet and Bitebird allows me to continue communicating with my customers.
19 November 2018
Unprompted review
Reply from Bitebird
Hello Tony,
Thank you for your feedback. Our team works to always provide you the best services that will meet your expectations.
Kind regards,
The Bitebird Team
Really need it to work in Mali Africa…
Really need it to work in Mali Africa were I work a good part of the year
19 November 2018
Unprompted review
Reply from Bitebird
Hello Wayne,
Thank you for taking the time to share your feedback with us. You can use your Bitebird today in more than 130 countries and we work everyday to extend our map of available countries. More countries in Africa will be available soon and our goal is to open a lot more, including Mali.
Do not hesitate to subscribe to our Newsletter on the following link to be informed as soon as a new country is added:
https://www.bitebird.com/rates-coverage/
Kind regards,
The Bitebird Team
I can only recommand 👍
17 November 2018
Unprompted review
Reply from Bitebird
Dear Roman,
Thank you so much for your feedback. Your satisfaction is our priority and we work hard to offer our customers the best services.
Kind regards,
The Bitebird Team
Good attention.
17 November 2018
Unprompted review
Reply from Bitebird
Dear Lucia,
Thank you very much for your feedback. Our team works to always provide you the best products and services.
Kind regards,
The Bitebird Team
Expensive
Expensive . Best if you buy from local carrier it is cheaper
16 November 2018
Unprompted review
Reply from Bitebird
Dear Amerigo,
Thank you for taking the time to share your feedback.
The Bitebird offer is designed for travelers and frequent travelers. It is the best solution for you to stay connected wherever you are in the countries which are available (more than 130 in total). You turn your device ON and you are connected right away! This is also the advantage of your Bitebird because you will not waste time looking for a suitable connectivity solution while you just landed, instead of enjoying your trip.
The rates are different following the country but they are always at least 30% cheaper than usual roaming costs applied by providers when you are abroad. You can check all our rates (from 0,01€/MB) before you travel on our website on the following page:
https://www.bitebird.com/rates-coverage/
Kind regards,
The Bitebird Team
Very good
Very good. The batery lasts long enough. The rates are different in every country and in some parts of the globe are very cheap. Ideal for travelling and to stay connected.
16 November 2018
Unprompted review
Reply from Bitebird
Hello Sebastian,
Thank you so much for your feedback. Our team works to always provide you the best services wherever you are.
Sincerely,
The Bitebird Team
Great travel companion
Been using Bitebird for over a year. Faithful travel companion wherever I go and want to make sure I have mobile data connection without spending a fortune.
16 November 2018
Unprompted review
Reply from Bitebird
Dear Manuela,
Thank you very much for your feedback. Our team works hard to always provide you the best services and products that meets your expactations when you travel.
Kind regards,
The Bitebird Team
I have very bad to no connection in…
I have very bad to no connection in Turkey. Avea was the netprovider.
10 November 2018
Unprompted review
Reply from Bitebird
Dear Abdullah,
Thank you for taking the time to share your feedback.
You benefit from the same coverage as local users and it is important for us and our telecom partners to always improve the quality of our services in all areas. That's why we share information about experiences with coverage/network from our customers with local telecom partners in order to improve this kind of situations.
Do not hesitate to share with our Customer Service Team the specific addresses and places where you encountered this situation:
customerservice@transatel-datasim.com
Kind regards,
The Bitebird Team
The money goes away and it is hard to…
The money goes away and it is hard to control. Very expensive system. May good for the rich or business people.
I use it very rarely. I better go to a MC Donald or hotels or information bureaux ......
10 November 2018
Unprompted review
Reply from Bitebird
Hello Alain,
Thank you for taking the time to share your feedback.
The Bitebird offer is designed for travelers and frequent travelers. It is the best solution for you to stay connected wherever you are in the countries which are available (more than 130 in total). You turn your device ON and you are connected right away! This is also the advantage of your Bitebird because you will not waste time looking for a suitable connectivity solution while you just landed, instead of enjoying your trip.
The rates are different following the country but they are always at least 30% cheaper than usual ROAMING costs applied by providers when you are abroad. You can check all our rates (from 0,01€/MB) before you travel on our website on the following page:
https://www.bitebird.com/rates-coverage/
Kind regards,
The Bitebird Team
Excellent service and very easy to use…
Excellent service and very easy to use and to top up. I have not been able to use on my phone but brilliant to have on tablet. Only negative point is to loose the credit if you do not use it! When travelling “you”have to plan ahead and get a credit but many places nowadays have wifi so for me it is like an insurance .
Generally very pleased with the service.
9 November 2018
Unprompted review
Reply from Bitebird
Dear customer,
Thank you for your feedback. We work to always offer you the best services and we also work to improve everyday. The validity of your credit becomes again 1year every time you recharge.
Sincerely,
The Bitebird Team
Unable to use while on holiday in Peru
Unable to use while on holiday in Peru. Keep losing service
9 November 2018
Unprompted review
Reply from Bitebird
Dear David,
Thank you for taking the time to share your feedback.
You benefit from the same coverage as local users and it is important for us and our telecom partners to always improve the quality of our services in all areas.That's why we share information about experiences with coverage/network from our customers with local telecom partners in order to improve this kind of situations.
We also have at least 2 telecom partners in several countries like in Peru with "Entel" and "Bitel" to allow you to benefit from a larger coverage.
Do not hesitate to share with our Customer Service Team the specific addresses and places where you encountered those situations of losing service:
customerservice@transatel-datasim.com
Kind regards,
The Bitebird Team
Poor connection speed
9 November 2018
Unprompted review
Reply from Bitebird
Hello Ian,
Thank you for taking the time to share your feedback.
You benefit from the same coverage as local users and it is important for us and our telecom partners to always improve the quality of our services in all areas. That's why we share information about experiences with coverage/network from our customers with local telecom partners in order to improve this kind of situations.
Do not hesitate to share with our Customer Service Team the specific addresses and places where you encountered this situation:
customerservice@transatel-datasim.com
Kind regards,
The Bitebird Team
It just works everywhere
Turn it on in any country... And it just works !! :-D
And all this with very reasonable rates !
9 November 2018
Unprompted review
Reply from Bitebird
Dear Klaus,
Thank you so much for your feedback. We work to make sure that our services and products meet your expectations.
Kind regards,
The Bitebird Team
Incredibly expensive
Incredibly expensive, coverage not universal, very slow to connect. We mainly used it for travelling to Europe.
A comparison .... with Bitebird the price is 0.03 Euros for 1 Mb, so 30 Euros for 1 GB. This year we used a company called simcorner where the price is 40 AUD (= 25.5 Euros) for 12 GB (valid for one month and you can tether other devices). So Bitebird is 14 times (1400%) dearer.
9 November 2018
Unprompted review
Reply from Bitebird
Dear David,
You can use your Bitebird today in more than 130 countries and we work everyday to extend our map of available countries. More countries will be available soon and you can check the whole list on the following link along with our tariffs that are between 0,01€ and 0.03€/MB for most of the countries:
https://www.bitebird.com/rates-coverage/
The Bitebird offer is designed for travelers and frequent travelers. It is the best solution for you to stay connected wherever you are in those countries. You turn your device ON and you are connected right away! This is also the advantage of your Bitebird because you will not waste time looking for a suitable connectivity solution while you just landed, instead of enjoying your trip.
The rates are different following the country but they are always much cheaper than usual roaming costs applied by providers when you are abroad.
Kind regards,
The Bitebird Team
IT works fine in quite a few countries
IT works fine in quite a few countries, but it is a pity it does not work all over the world.
9 November 2018
Unprompted review
Reply from Bitebird
Hello Henri,
Thank you for taking the time to share your feedback.
You can use your Bitebird today in more than 130 countries and we work everyday to extend our map of available countries. More countries in will be available soon. Do not hesitate to subscribe to our Newsletter on the following link to be informed every time a new country is added:
https://www.bitebird.com/rates-coverage/
Kind regards,
The Bitebird Team
Great purchase
Great purchase, perfect for international travelers.
I had an issue with the site/recharge function - my fault, as I used all credit before registering - and the customer service was outstanding!
Keep up the great work.
9 November 2018
Unprompted review
Reply from Bitebird
Dear Customer,
Thank you so much for your feedback. Your satisfaction is our priority and we work hard to offer our customers the best services.
Sincerely,
The Bitebird Team
I was very happy with bitebird until I…
I was very happy with bitebird until I realised i have to be loading credit often. As you pay based on data volume it ends up being quite expensive. I'll switch to another provider with day packages.
9 November 2018
Unprompted review
Reply from Bitebird
Dear Ernesto,
Thank you for taking the time to share your feedback.
The Bitebird offer is designed for travelers and frequent travelers. The rates are different following the country but they are always much cheaper than usual ROAMING costs applied by providers when you are abroad.
In order to save more of your credit, we advise you to switch OFF your Bitebird when you do not use it, and this will avoid that updates and all applications stay always connected, using all your credit without you realizing it.
You can check all our rates (from 0,01€/MB) before you travel on our website on the following page:
https://www.bitebird.com/rates-coverage/
Kind regards,
The Bitebird Team
Some troubles at the beginning but when…
Some troubles at the beginning but when it works, it works very well!
9 November 2018
Unprompted review
Reply from Bitebird
Hello Fabrice,
Thank you for your feedback. We are happy to hear that you enjoy your services and we work everyday to make sure you are satisfied of them.
Kind regards,
The Bitebird Team
Am often in Austria and when streaming…
Am often in Austria and when streaming still costs lot of money.
9 November 2018
Unprompted review
Reply from Bitebird
Dear Jack,
Thank you for your feedback. In general, streaming and videos especially do use a lot of data. If you have a daily usage during several hours, we advise you to top-up with a recharge that suits your usage:
https://www.bitebird.com/recharge/
Kind regards,
The Bitebird Team
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