Best of hard work regardless to you all. I am pleading to you all to help bitcoin increases over higher and higher prices to call in for good investments . I am pleading as for good investments as l h... See more
Company replied
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See what reviewers are saying
My problem is that why the Bitcoin.com refuses to change it Policy about Cross Border payment? Peers to Peers payment it is fake and not correct.We have Banks our Online businesses but we do not rec... See more
Company replied
As you know I'm new member and I'm participating in the business. But so far I didn't get even the bonus withdrowal. How can I proceed for withdrawal. Please help me. Your name is trust pilot. But you... See more
Company replied
I am trying to buy Bitcoin and my card ending in 9250 which is being blocked. I have checked with moonpay and CBA and the card has no restrictions from either business. Could Bitcoin unfreeze the ca... See more
Company replied
Company details
Written by the company
Bitcoin.com is your premier source for everything Bitcoin-related. We can help you buy or sell bitcoins and download a bitcoin wallet. You can also read the latest news, track recent market changes for your favorite cryptocurrencies or engage with the community, and much more.
Contact info
St. Kitts & Nevis
- support@bitcoin.com
- bitcoin.com
You should know
3.4
Average
4K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I can't access my bitcoin wallet
16 February 2026
Unprompted review
Reply from Bitcoin.com
Hi Bernard Portier,
Thank you for reaching out!
You may be able to recover your wallets through the cloud backup or recovery phrases.
If you need assistance with this, please contact our support team at support@bitcoin.com, and we’ll be happy to assist you. Our team is available 24/7.
Best regards,
Bitcoin.com Support Team
😈😈😈😈mein togg
14 February 2026
Unprompted review
Reply from Bitcoin.com
Hallo Michal,
Vielen Dank für Ihre Kontaktaufnahme.
Könnten Sie uns bitte weitere Informationen zu Ihrer negativen Erfahrung an support@bitcoin.com senden?
Wir helfen Ihnen gerne, eine positive Erfahrung zu machen. Bei Fragen oder Anliegen können Sie sich jederzeit an uns wenden. Unser Support-Team ist rund um die Uhr für Sie da.
Mit freundlichen Grüßen,
Ihr Bitcoin.com Support-Team
JImmy said itr was good buy it
6 March 2025
Unprompted review
Reply from Bitcoin.com
Hi James,
Thank you for your 5-star rating.
Please reach out to support@bitcoin.com anytime if you have questions or concerns.
Best regards,
Bitcoin.com Support Team
Simply unprofessional.
Please specify exactly which eligibility requirement was not met.
I followed the campaign terms as presented.
If possible, I’d like a concrete reason rather than an automated decision.
You don't have.
But when I read around in Reddit, Trustpilot and here...
I can see this is systematically done from your side.
______
Blocked my daily reward for some reason.
Accusing me for breaking a rule, but they refuse to say which one!?
Talked to support two different times. And guess what: 2 different answers.
I don't think this project will survive next coming years.
Don't recommend anyone to invest time or money on this app
9 February 2026
Unprompted review
Reply from Bitcoin.com
Hi Simon,
Thank you for reaching out.
Please note that rewards are subject to eligibility requirements determined by our system. If you still need clarification, please contact our support team at support@bitcoin.com.
Thank you for understanding.
Best regards,
Bitcoin.com Support Team
I have asked on numerous occasions…
I have asked on numerous occasions about my Bitcoin. It seems to fall on deaf ears
3 December 2025
Unprompted review
Reply from Bitcoin.com
Hi John,
Thanks for reaching out!
Could you please let us know where you reached out to ask about your Bitcoin holdings?
Please note that we can only assist with issues related to the Bitcoin.com platform, including the Bitcoin.com Wallet app. If you made a purchase or completed a sell, send, or receive transaction using the Bitcoin.com Wallet app, we’d be happy to review it further.
Please contact our support team at support@bitcoin.com, and we’ll be happy to assist you. Our team is available 24/7.
Best regards,
Bitcoin.com Support Team
Reply from Bitcoin.com
Hi Gary,
Thanks for taking the time to leave a review.
We’re glad to hear there’s nothing wrong, but we’d love to understand what we could do better to earn a higher rating.
If you have any feedback, feel free to reach out to us at support@bitcoin.com.
Best Regards,
Bitcoin.com Support Team
Bitcoin Upgrade!
30 January 2026
Unprompted review
Reply from Bitcoin.com
Hi Zolton,
Thank you for your 5-star review and wonderful feedback!
We are glad to know that you love the app. We really appreciate your continued support.
Please reach out to support@bitcoin.com anytime if you have questions or concerns.
Best regards,
Bitcoin.com Support Team
Wallet help
I need help. I had a bitcoin wallet. I had just put $1000 into it and my tablet crashed. I had to have my tablet set up from scratch and lost the wallet and the money I had just put in. How can I get that back?
2 January 2026
Unprompted review
Reply from Bitcoin.com
Hi Lori,
Thanks for reaching out and sorry to hear you added $1,000 worth of Bitcoin (BTC) to your Bitcoin.com Wallet and that your tablet crashed. Before the crash occurred, did you write down your 12-word recovery phrase and store it somewhere safe, or did you enable Cloud Backup?
Please contact our support team at support@bitcoin.com
so we can guide you through the next steps.
Best regards,
Bitcoin.com Support Team
Good im new please
18 January 2026
Unprompted review
Reply from Bitcoin.com
Hi Jabed,
Thanks for your feedback — we’re glad you’re enjoying the Bitcoin.com Wallet app.
Best regards,
Bitcoin.com Support Team
Total scam company
Total scam company. I found my wallet transfer money to an unknown destination. After they have block my wallet from sending my finance to any destination , I later found my account transferred money to unknown destination , unknown address. This is so robbery...!!
14 January 2026
Unprompted review
Reply from Bitcoin.com
Hi Mhinda,
We’re sorry to hear about your experience and understand how alarming this must feel.
We want to clarify that the Bitcoin.com Wallet is a non-custodial wallet, which means only the wallet owner has access to the private keys and the ability to make transactions. Bitcoin.com cannot move funds, block wallets, or transfer money on a user’s behalf.
All crypto transactions are recorded on the blockchain and cannot be altered or reversed once confirmed.
Please reach out to our support team at support@bitcoin.com so we can help you review the transaction details, check the blockchain record, and guide you on steps to secure your wallet and prevent further loss.
Your feedback is important to us, and we’d like the opportunity to assist you directly.
Kind regards,
Bitcoin.com Support Team
I love this app it really is amazing bitcoin …
I love this app it really is amazing and wonderful..also comes in handy
13 January 2026
Unprompted review
Reply from Bitcoin.com
Hi Jordan,
Thank you for your 5-star review and wonderful feedback!
We are glad to know that you love the app. We really appreciate your continued support.
Please reach out to support@bitcoin.com anytime if you have questions or concerns.
Best regards,
Bitcoin.com Support Team
I completed many tasks within the…
I completed many tasks within the rewards center and was never credited my earned rewards. Dont waste your time!
13 January 2026
Unprompted review
Reply from Bitcoin.com
Dear Kris,
We apologize for the delay in receiving your rewards.
To help us resolve this, please contact us at support@bitcoin.com with your account details. Our team will look into your reward status right away.
Please be assured that we are actively crediting all eligible rewards to our users.
Thank you for your patience,
Bitcoin.com Support Team
I need to sign my bitcoin app with this…
I need to sign my bitcoin app with this app
12 March 2025
Unprompted review
Reply from Bitcoin.com
Hi Jefferson,
Sorry to hear you’re having trouble logging into the Bitcoin.com Wallet app. Did you write down your 12-word recovery phrase before the issue occurred? Also, do you still have access to your master password?
Please contact our support team at support@bitcoin.com so we can review this and guide you accordingly.
Best regards,
Bitcoin.com Support Team
Tried to unsubscribe but found the…
Tried t unsubscribe but found the unsubscribe site full of malware. Fraud or incompetence?
3 January 2026
Unprompted review
Reply from Bitcoin.com
Hi P,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced while attempting to use the unsubscribe feature.
To help us better understand and investigate the issue, we kindly ask that you provide additional details, such as screenshots of the reported malware notification and the website you were accessing at the time. Once received, we will promptly review the information and escalate it to the appropriate team for further investigation.
Please contact us directly at support@bitcoin.com with these details. Our support team is available 24/7 and will be happy to assist you.
Thank you for your patience and cooperation.
Best regards,
Bitcoin.com Support Team
Love it been using for over 5 years
30 December 2025
Unprompted review
Reply from Bitcoin.com
Hi Kylie,
Thank you for your 5-star review!
We’re glad to hear you’ve been using the Bitcoin.com Wallet app for over 5 years. We really appreciate your continued support.
Best regards,
Bitcoin.com Support Team
I love it because it doesn't hold any…
I love it because it doesn't hold any transactions and it's helps in investment
29 December 2025
Unprompted review
Reply from Bitcoin.com
Hi there,
Thanks for the feedback!
We’re glad to hear you’re enjoying the smooth experience of using the Bitcoin.com Wallet app.
Best regards,
Bitcoin.com Support Team
Reply from Bitcoin.com
Hi there!
Thank you for the 5-star rating.
If you have any questions, feel free to contact our support team at support@bitcoin.com.
Best regards,
Bitcoin.com Support Team
Online Merchant
What is very wrong with Bitcoin.com is about insecure cross border payment. All of my beneficiary been paid transferred from Bitcoin I did not receive any of them since in 2020 up till now. My company name is Albert Good Way Enterprise.
26 December 2025
Unprompted review
Reply from Bitcoin.com
Hi Albert,
Bitcoin.com wallet app is a non-custodial app. The safety and security of your wallets and funds only depend on how you handle your private keys.
Do you still have access to the wallet address you used to receive the funds?
Please get in touch with support@bitcoin.com anytime so we can assist you further.
Best Regards,
Bitcoin.com Support Team.
Hi to whom it may concern I've invested…
Hi to whom it may concern I've invested but upto date not received any updates with regards to my funds and I can not view or receive my funds at this time of the year I need it most
20 December 2025
Unprompted review
Reply from Bitcoin.com
Hi Nizaam,
Thank you for reaching out. However, we do not contact users regarding this account since we don't have access to it. This is a non-custodial wallet and only users can view account details.
You can reach out to support@bitcoin.com anytime you need help or clarification regarding the app.
Best Regards,
Bitcoin.com Support Team
Reply from Bitcoin.com
Hi Karen
Thanks for reaching out and for the 5-star rating!
If you’ve already downloaded the Bitcoin.com Wallet app, please tap the “Buy” feature within the app, complete the KYC process, and you should be able to purchase Bitcoin.
If you have any questions, please feel free to contact our support team at support@bitcoin.com.
Best regards,
Bitcoin.com Supprot Team
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