BirkenstockReviews 

First time Birkenstock buyer here. LOVED my shoes. After 9 months...only 9 months, the sole/footbed cracked. When I followed up with Birkenstock.com, I was told "... our Product and Management Team has reviewed your photos, and based on the time frame you have had these and the overall condition of the footwear, this does not appear to be a manufacturing defect."

Does this seem normal? The shoes were $155 and after 9 months, the sole cracked.

I would steer clear. I plan on trying an alternative, of which there are now many.

great customer service, made my return process very easy

Deceptive shopping policy. Order early on a Friday with a shipping policy of 1-2 days for metro areas other than peak periods. The checkout process didn’t indicate it was a peak period but the email confirmation states it is a peak season, on a normal week. No way to contact the organisation and the new expected delivery date is a week after the policy and after I leave the country. Won’t be buying again

Have over the years probably bought around 10 pairs of Birkenstocks, mostly Arizona and Boston and been happy in the past. Although poor / slow deluvery was already an issue last year. This year, I wanted to stock up on new summer sandals (Arizona), but am still waiting for their arrival. I - stupidly- chose to to pay the extra £9.95 delivery fee for parcelforce, as thought more reliable than evri, however what's not reliable seems to be Birkenstock themselves. All I got, and that was not even promptly, but even a few days after ordering ordering, was an email saying the shoes had shipped and a tracking number. The tracking never got updated and the shoes didn't arrive. I phoned customer services 2 days later who advised that because they had used parcelforce 24, the parcel should be with me that same day and to keep an eye on my tracking. There was nothing they could do from their side. Tracking still hasn't moved and parcelforce haven't even received the parcel yet. Unbelievable in this day and age, they charge premium prices, but then don't stick to their timelines.
Update: emailed customer service who confirmed shoes haven't even left their warehouse yet. That is 7 days after the order date. I requested, that should the shoes ever arrive, at least a refund of the expensive postage, but have got no reply to that yet.

The best: a human being answered who understood my "problem". I've got immediately an appropriate answer which helps!

I am writing this to highlight a serious issue with both product quality and customer service regarding Order #2112662034.

​I purchased a pair of Boston Shearlings for £160, and in less than 12 months, the metal fixings have already failed. Despite this being a premium product,
Birkenstock’s support team suggested that I pay for my own repair—a clear disregard for the UK Consumer Rights Act 2015, which covers manufacturing defects for products that fail within a reasonable timeframe.

​To make matters worse:
​Support has now stopped replying to my emails.
​My previous social media comments highlighting this issue have been removed instead of being addressed.
​I am not prepared to pay for a local repair on a faulty item that is less than a year old. I expect a premium brand to stand behind its craftsmanship.

​Birkenstock: Please respond to my email immediately and resolve this matter.

UPDATE 22ND MARCH 2026

After spamming comments on Birkenstock's Instagram posts, customer service reached out. In fact, several different people reached out.
This is what they said…

09th May 2026 @13:31
Dear Mr. Davies,

Thank you for your inquiry.

We do apologise for the inconvenience, but we do not have a repair service in the UK.

For legal reasons, we are unfortunately not allowed to recommend a repair service that is not contractually with us connected.

You are welcome to search for yourself with the search terms: Birkenstock, repairs, England on the Internet. Surely you will find a repair service or a good local shoemaker.

A repair through us in Germany for your item is unfortunately uneconomical, as the costs with postage would exceed the new price.

As repair in the UK is not possible, we do kindly ask to return the back to us as the item is faulty.

Thank you for your kind understanding.

09th May 2026 @16:59
Dear Mr. Davies,

Thank you for your feedback on our social media channels.

We regret that this misunderstanding has arisen. It was caused by the fact that we do indeed offer a repair service, which unfortunately does not apply to the UK.

We therefore offer you a free returns service for your order 2112662034, as the broken rivet does not meet our quality standards. Please use the return label attached and enclose a copy of the invoice with a brief note.

Please accept our apology voucher worth 20 GBP as compensation. You can redeem this voucher with your next order at wwwbirkenstock(dot)com

The voucher code is: CS-4scu-IX39-XhyH-AxxH
It is valid until 31 Dec 2026.

Please enter the code in the “Campaign code” field in your shopping cart when you place your order. Then click “Apply” to confirm.

This code can be redeemed once. It cannot be combined with other vouchers or discounts.

Thank you for your understanding. We wish you a pleasant day.

…… I then asked: “what happens when I return them to you?”

To which, they replied….

Dear Mr. Davies,

Thank you for your message.

Once your item has been received, it will be assessed by our team to determine whether the issue is related to a manufacturing defect. If the claim is accepted, the item will be refunded in accordance with our warranty policy.

If the claim is not accepted the item will be returned to you.

Please rest assured that every case is reviewed carefully by our team according to our quality and warranty guidelines.

If you have any further questions, please feel free to let us know.

Which leaves me in the following situation…

My footwear has to be sent to Germany in the hope that the experts determine that the broken fixings are indeed a manufacturing fault. If they deem it to be, I get my money back. If they deem it not to be, I get my broken Birkenstock's back!

Who can I report this to in the UK as it's clearly not following the law around customer protection in the UK.?

Appalling customer service- placed an order and realized IMMEDIATELY after placing that I had put the wrong delivery address, apparently in the 30 seconds it took from placing the order some SUPER SPEEDY ninja had packaged the order with the original address …. DO NOT ORDER FROM THEM

Love the product but they charge 9.95e for shipping....for a 84e slipper. I ordered the Sydney Cushion Buckle, price was 120e, u get a member discount and then they charge u 10e shipping in the EU...makes no sense...

purchased a pair of Birkenstock Bend mid sneakers.Lasted one week until the cork stripped out and heels collapsed. I have arthritic ankles so consequently i was lame for a couple of days after the collapse of the heel. There's so many reports of similar incidents that Birkenstock produced a newer version of the Bend design... but sealed the cork. And yet they continue to sell this shoddy piece of crap and wont uphold their responsibility. AVOID!!!

Broke within two months of normal wear. Can't even return. Over priced garbage

I bought a pair of Birkenstock Arizona code on sandal 2665 on Saturday 3rd January as I had heard they were great for comfort and good for Plantar Fasciitis I paid £85 the most I have ever paid for sandals. After wearing once I had a very painful open blister on my right foot caused by rubbing of the poor quality material on the inside of the strap, why these straps are not cushioned on the bone area of your foot shows these sandals were not made for comfort.
I cannot wear these uncomfortable sandals due to the poor style and quality, when complaining to the company they dismissed my complaint and informed me to go back to the shop I bought them from but shop said as I had wore them they couldn’t do anything. The fact is it’s the poor quality of the leather and style that’s at fault and Birkenstocks boasts on quality and comfort are not true

After just one month of normal use, the sole of my Birkenstocks started separating. The shoes are otherwise in good condition, so this should not be happening so quickly.
Customer service declined a replacement, saying it was not a defect. Very disappointing for a brand that promotes quality and durability.

Great as always. Recommend.

These shoes are so easy to wear, and they actually fit my foot! I have trouble fitting shoes, because I have such a high instep and high arch. So I’m so grateful these are just perfect. I ordered a 38, like I always do when I buy shoes in European sizing. The buckle that goes around the back of my foot and over the top of my foot makes all the difference for me, it made it so simple to correct the fit to be perfect! They’re very comfortable and I just love them! I’m glad they have a real buckle, that makes it easier than Velcro, as Velcro can catch on certain fabrics, and not in a good way. And I just LOVE the color, too! I ordered the suede leather mink.

My order was sent to Evri courier who admitted that my parcel was lost or possibly stolen hence I never received my order . Birkenstock handled my complaint and said that they would investigate. I did not hear back from them on my loss and did not get refunded . Appalling customer service and I feel scammed . Give this company a wide berth on line.

Never received my parcel, worse still, instead of starting some kind of refunf procedure they just sent me an email asking how my purchase was...

The Boston shoe looks and feels good but the order process on the webstore is a nightmare, as the delivery took weeks to receive.

This is a real scam shop. Criminals under the name outlet. Ypu order, pay and no delivery. Dinkla Janvar write that the package is ready and than problems and unreacheble... They advertise in pinterest...

Still not received my items

Was asked when would be suitable for a call, gave number and time, but no call

Seems like I'm just being fobbed off so they can keep the items/money

Please avoid using this company