Birckenstock Reviews 51

Bought a pair of Papillio wedges (made by Birkenstock) as needed a stylish but comfy sandal for a euro holiday. Cork wedge heel disintegrated after max ?10 wears (no water exposure). So sad. Saw a review saying the same before I purchased but hoped for the best. What an idiot. Really expensive mistake.

APALLING, most incompetent, customer service ever!
My order could not be delivered because Birkenstock recouped an incomplete address, then I was assured the parcel service would contact me, and after much insisting, a week after I was finally advised to get in touch with the parcel service myself !!

If I could give a zero I would. Their customer service is very poor. My husband had a pair of the classic sandals for years. He wore them to death. They were leather and worth every penny. Pity I cannot say the same about the new pair I bought for my husband. They changed the inside, creating a higher instep. Which I find most men don't have and made them plastic. Under the guise of been vegan. We took them away on holiday and after less than a hour his feet started to hurt. I contacted customer service and basically got the brush off. Thanking us for our feedback. I am disabled and on benefits, but saved up to get them for him. He works hard as well as been my carer. But the sandals are an expensive item to waste money on. Obviously they didn't care. So would not recommend and will never buy from them again.

I strongly advise against buying from their website.
The guaranteed delivery times are not respected, and they provide no communication in case of delays. Every time I tried to contact customer service, the phone wait time was at least 20 minutes.

Six days after placing my order 2114480459, the package still hadn’t even been handed over to the Italian courier for delivery. I called to explain that I would be leaving for vacation and wouldn’t be available to receive it the following week, so I requested to cancel the order due to the missed delivery deadline. Their response? Cancellation is not possible.

Now I’ll be forced to track down the package who knows where, once it’s sent back to a depot after failed delivery attempts, and I’ll waste even more time returning it.

Completely unreliable service and total lack of professionalism. Avoid at all costs!

Ordered Men's Nubuck Leather Whale Gray sandals on 19Dec. I knew the sandals would not arrive by Christmas. I checked on 24Dec and my order showed 'processing', not purchased. I chatted with an agent and they said it will show as purchased until the sandals are shipped. I reached out on 27Dec and asked why the sandals still showed 'processing' and was told it is taking Birkenstock awhile to get orders processed due to the holidays. Then on 30Dec I received an email stating the sandals have shipped. I checked the delivery status right away when I got that email, and it showed 'Waiting for UPS pick up'. Which seemed weird to me but thought - ok - I am sure the status will be updated by end of day 31Dec. So today, 02Jan I checked the delivery status, expecting it to show in transit and to find out the delivery date, but the status was still saying 'Waiting for UPS pick up'. That is when I went to the Birkenstock website to chat w/an agent -- and was not given chat as an option - only email or call. I called, sat on the phone for 25 mins until Eric answered. Eric looked at the order, said he would have to call the warehouse to make sure the status is correct, or if there is just a delay in getting updates input into the system. Eric said I should hear from him by end of today via email. For a company with the recognition that Birkenstock has, and the price you pay for their products, you think their systems would be better connected. I have a feeling it will be a bit until we actually receive the sandals.

Honestly terrible

Sent me damaged shoes which I needed for holiday and no offer to help replace in time - was told to go to store (which I knew didn’t have my size) or send back for a refund

Customer service agents are super unhelpful so will return and buy from office

Birkenstock have terrible customer service. They offer a first time discount. Before you get a chance to order and then when you try to get it there is a problem. The goods cost £185.95 two pairs of sandals for a birthday present plus £5.95 so no free postage no first time discount. I rang customer service to say I didn't get the £10 voucher so she sent it by email saying I could send one item back and re-order use it online but I would have had to pay another £5.95 postage so asked if I could buy the sandals at their London store and use the code reducing the price. She said yes. But when I got to the London store sold only the version of the sandal in the soft bed which was another £10 more. Where do these companies get off with their constant GREED! A wasted journey. If they were for me then I would send both of them back. Neither head office nor the store explained to me the draw backs. Neither would honour the £10 off even with the amount I was spending. This is our 4th purchase over the years, of their sandals. They don't care about their loyal customer.

Absolutely terrible, I ordered two weeks ago and I have no idea where my shoes are. I called customer service and they hanged up on me, I started a chat with a bot and it actually ghosted me! £130 and I have no clue where my shoes are.

Do not purchase from their own website. In 2024, having poor customer service with agents who know very little on how to help or understand, misleading ordering processes, delayed shipping and vague delivery dates, is totally outrageous.

I wish I came here first to see these reviews and got these birthday gifts elsewhere. (or even better, avoid them all together). I'm tired of supporting companies with inane processes mostly riding on their brand name long after it means anything anymore.

I purchased a pair of Ladies Birkenstock Big Buckle sandals from the official store in Carnaby Street, London. The first time wearing them I had to take them off after walking for approx 30 mins as the buckle was digging into my toes. I left them about 6 weeks before trying them again. I walked in them for 45 mins to 1 hour max and was a absolutely crippled with blisters on both little toes and down both outsides on the soles of my feet. Four days later I still cant wear shoes.

I contacted Birkenstock and they are not in the least bit interested. Their response was we cannot take responsibility for any items not purchased through the official website, even though I purchased them from an official Birkenstock store.

I would not recommend these sandals - they look good but they are brutal on your feet. I now know why Vinted is full of them where the seller states "worn a couple of times". That's where mine are going too!!

Honestly awful customer service. They sent the wrong item, wouldn't give any help getting someone to pick it up, wouldn't send a replacement, and did nothing to rectify the situation. Wouldn't order from them again online.

Sent me worn and defective sandals, then sent me a replacement which was also worn and defective. This whole process took 12 days, I later asked for some form of compensation, and was told that I have had the item for too long to be compensated for it, even though I only had the replacement pair for about 3 days. They were essentially blaming the damage and condition of the sandals on me. Dont buy from them, they are the worst company that I have ever dealt with. No quality control and horrible customer service. Talking to these people for 12 days straight got me nowhwere, keep that in mind.

If i could give less than 1 star I would. The WORST company I have ever dealt with. Item lost and never delivered, point blank refusing refund. Have gone to my credit card provider. Do not buy from here!!!!

One of the worst customer experiences i have had. Given the size of the company you would expect more. DO NOT BUY ONLINE! I'm sill waiting for a refund 6 months after returning the item & now they are refusing the refund for an idem i have sent back.

I recently had a rather disheartening experience with Birkenstock regarding a refund. Despite numerous emails assuring me that my refund was being processed, it has been over two months, and I have yet to receive any reimbursement. This prolonged delay and lack of concrete action have significantly diminished my trust in the company. While I understand that processing times can vary, the absence of tangible progress or clear communication in this period is unacceptable. It’s disappointing to see such a renowned brand fail to uphold basic customer service standards.

Ordered a pair of white leather shoes for work, which have arrived with black stains on the leather.
Contacted Birkenstock to ask for an exchange - have been advised that they don't offer exchanges.
So, instead I should order a new pair (and pay the delivery fees for this, as well as delivery fees already paid for the stained pair).

But..that the ONLY way the stained pair can be retuned & refunded is to drop them off at a parcelforce depot 14 miles from my home which is not accessible by any means of public transport.

Awful customer service, awful returns service, DO NOT BUY BIRKENSTOCK

My Birckenstocks turned out to be too large and I need to return them - fairly common issue right? Getting ready for a nice and easy return process... OH WAIT! Turns out I have to drive 30 MIN to a parcelforce DEPOT to return my shoes - in this day and age that is absolutely insane... especially because you guys cheaped out by delivering my order with Evri and now need me to print a return label and drive halfway across London to return them. Absolutely pathetic - please get out of the stone age because you are losing customers.

Ordered sandals as a birthday gift and paid for 3-5 day delivery. 10 days later and still not received order without an update. Contacted customer services by email and phone which were useless!! Absolutely disgraceful service, will never use again!

WORST customer service ever! I ordered my sandals over a week ago. Received shipping label three days after and the shipment has still not left with Post Nord. I have tried to reach out to Birkenstock but nobody has answered email for a week now. I have called now twice the customer service and every time I am told to call again in a few days. How is this possible?

Delivers wrong color sandals, i need to return the wrong color AND place new order to get the right color. After 3! weeks, still havent recieved the money back. Lots og hasle, not much service - Summer will end before sandals are here - recomend to chose another brand! (order 215651513).