Birdy Grey Reviews 

560
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 516 reviews, reviewers had a great experience with this company. Consumers frequently mention the exceptional customer service, noting that support agents are extremely efficient, kind, and always ready to assist with any questions or order changes. Additionally, shoppers warmly appreciate the fast shipping times, clear ordering instructions, and the beautiful variety of fabric swatches and well-made suits available. However, some customers also noted problems with sizing, mentioning that garments sometimes fit much larger than expected or did not properly match the provided sizing guide. Others reported that certain dress materials felt paper thin or poorly constructed, while a few people experienced frustrating delivery delays and misplaced packages.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and fit, noting that while many enjoy the beautiful... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the materials and fabrics are very soft,... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting quick transit times and prompt... See more

Order

Customers had ambiguous experiences with order processes, with many reviewers praising prompt deliveries,... See more

Customer service

Consumers find customer service to be exceptionally helpful and pleasant, with reviewers frequently praising... See more

Reviews shaping this summary

Rated 4 out of 5 stars

i was super excited to find out that you can get up to ten free samples, with no extra expense for shipping, from this website. this feature makes it easy to decide on what you want your bridesmaids/g... See more

Rated 4 out of 5 stars

So far I got swatches and I like them, but everything it’s polyester . Everything else it’s good but I was expecting different fabrics.

Rated 4 out of 5 stars

Did not arrive on time despite constant communication with their customer service. I ordered on Monday expecting it on Friday with the rush delivery. I needed it for a Saturday. I ended up gett... See more

Rated 4 out of 5 stars

Measurements per the sizing guide said to go with a medium. When it arrived it was to big on me. I'll have to get it tailored cause I'm short but be warry of the size guide. My normal size is a small,... See more


Company details

  1. Bridal Shop
  2. Wedding Store

Written by the company

Shop fresh, affordable bridesmaid dresses online that pop in pictures in colors that complement the wedding palette, starting at $89. Birdy Grey is a direct-to-consumer bridal brand focusing on affordable, on-trend bridesmaid dresses, gifts & accessories for the marrying generation. Solving the age-old pain point around bridesmaid dresses, Birdy Grey helps bridal parties find the perfect bridesmaid dresses that pop in pictures, at prices that make everyone happy. The company was founded in Fall 2017 in Los Angeles by branding and fashion expert, Grace Lee, who brings experience working for top female brands in fashion and beauty, along with Monica Ashauer, Co-Founder and President.


Contact info

4.0

Great

TrustScore 4 out of 5

560 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 34% of negative reviews

Typically replies within 2 weeks

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4.0

All reviews

(560)

518 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This is the cheapest made dress and the…

This is the cheapest made dress and the UGLIEST dress I have ever worn in my life. I am embarrassed to wear this as a bridesmaid. I cannot believe this was $130. It does not even fit right and it feels like it’s straight from SHEIN.

1 August 2026
Rated 1 out of 5 stars

My dress arrived and the back bustle is…

My dress arrived and the back bustle is missing. I am the matron of honor and I needed the feature. It is the reason I picked this specific dress. I have written to customer service and have not heard a response back.

1 August 2026
Rated 5 out of 5 stars

I like it!

Cute dress! It definitely needs a good steam, but otherwise it’s great. I usually wear a size medium, but I’m so glad I ordered the small. For reference, I’m 5’8”, and the slit hits at the perfect height—not too high. The length is also great and doesn’t look too short on me.

1 August 2026
Rated 5 out of 5 stars

I ordered dresses for my daughter and…

I ordered dresses for my daughter and myself for my sons upcoming wedding. My daughter's dress was damaged (snag on chest area of a chiffon gown / damaged packaging). I ended up changing colors and styles. (love my final choice). Each time I had contact with the customer service department it was a pleasant experience. Everything was handled smoothly, they kept me informed, all within our timeline. I highly recommend to anyone looking for a high quality dress at a great price.

31 July 2026
Rated 4 out of 5 stars

Delivery Issue/Measuring Guide not Accurate

Measurements per the sizing guide said to go with a medium. When it arrived it was to big on me. I'll have to get it tailored cause I'm short but be warry of the size guide. My normal size is a small, and I would have fit better in a small (regardless of the measurements). So trust your gut when ordering. My biggest issue was the delivery! They delivered it to a random side of my house and not at the door, which cause me to believe that it was not delivered. Quality of the material and color are good. Material is not thick and probably would not be suited for a winter or fall wedding. Very flattering style.

1 August 2026
Rated 1 out of 5 stars

A wrinkled mess

I have used Birdy grey many times as a bridesmaid and have had lovely experiences. I also recently got married and choose Birdy grey. Although, my recent order for my friends wedding was not great. The dress came so incredibly wrinkled. It’s hard to even see what the dress should like when it’s tried on. It is kind of disheartening to pay the price and have this custom order dress and have it come in looking like this. if I was able to attach photos to this review, I would. My local alteration place was in complete shock of what this dress looked like.

31 July 2026
Rated 4 out of 5 stars

Did not arrive on time

Did not arrive on time despite constant communication with their customer service. I ordered on Monday expecting it on Friday with the rush delivery. I needed it for a Saturday.

I ended up getting it on Monday. Customer service team was good but I felt like the supposed 24-48 processing window fell short as if it was true to the advertising of that window I would have gotten it on time.

The fitting is good though. The pants are a lil large since I’m in between sizes and decided to go the larger route. I’m not sure what to do with the suit at this point tbh. I needed it for an occasion that has now passed, but I still wanted to try it on to see if it’s something I can wear for a future event. They offered full refund for a return but haven’t come to a decision quite yet.

The material for the clothes is considered on the lower end imo but doesn’t look or feel low quality. When compared to similar priced clothing you can find at local stores IF you were shopping only for yourself I wouldn’t go this route at all. If you need to buy for multiple people with same coloring and so on then this definitely makes sense, and would recommend in that scenario.

3 August 2026
Rated 2 out of 5 stars

Website measurements are WRONG

Website measurements are WRONG! Dress came way too big. It was impossible to get a human to answer the phone. Chat feature is automated. Got myself through the return process. Somehow guaranteed 3-6 day delivery (from a robot) on the new dress even though it’s made to order. First one took 4 weeks.

1 August 2026
Rated 5 out of 5 stars

I love using Birdy Grey!

I love using Birdy Grey for my important moments in life or just to lounge. There products are well made, fit perfectly and the customer service is beyond amazing. I ordered the wrong color for my daughters junior bridesmaid dress and they exchanged it for me at no extra charge. They did not have to do that. I was very thankful! I highly recommend using them. They are great!

2 August 2026

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