Great images. Wifi has to be really strong to maintain an uninterrupted live feed. The Hummngbird Duo has AI bird identification which seems accurate so far. That said you get false motion alerts... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The camera and feeder have been educational: a lot of fun. The only downside to the feeder is the difficulty cleaning inside the hopper. The AI bird recognition is another matter. It only recogni... See more
Company replied
I LOVE my new Birdfy Humfeeder!! I love watching birds and this takes it to the next level! I put it out yesterday and had my first ruby-throated hummingbird show up within a couple of hours. So exc... See more
Company replied
This feeder is a fantastic, affordable hobby for the whole family. It’s easy to assemble and captures clear pictures of all the cute, unique birds in my area. I use it to share daily updates with my n... See more
Company replied
Company details
Written by the company
In 2020, Birdfy took flight to make birdwatching fun and easy for everyone! With a foundation in smart camera tech, we brought backyard birds straight to your device. As a sub-brand of Netvue Technologies, we used over 20 years of experience in smart home gear to create our first hit - the Birdfy Feeder. Now, we’ve expanded into feeders, birdhouses, and more, all designed to enhance your birdwatching experience by making it easy to spot, identify, and share those special moments.
24/7 Dedicated Support
Written by the company
- We're committed to our customers!
- If you’re having any issues with one of our products or services, please do not hesitate to contact us and let us know how we can be of assistance!
US Free Shipping
Standard Shipping: 3-7
Under normal circumstances, your product will be processed and dispatched within 48 hours.
Contact info
1055 East Colorado Boulevard, 5th Floor Pasadena, 91106 , Pasadena, United States
- (+1)866-749-0567
- support@birdfy.com
- birdfy.com
Limited Time Price Drop! Don't Miss Out!
4.2
Great
1K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Flying High with Birdfy!
Great communication and an amazing outcome! Customer service really did their best and solved my problem very quickly. When I didn’t have all the necessary documentation they were flexible and understanding I love Birdfy!
30 March 2026
Reply from Birdfy
Hi James,
Thank you so much for your wonderful feedback and for the kind words! We're thrilled to hear that our customer service team was able to resolve your issue quickly and work with you through the process. Being flexible and understanding for our customers is something we truly care about, and it's so rewarding to know it made a difference for you.
We love having you as part of the Birdfy family! If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦
Warm regards,
Birdfy
I have numerous Birdfy products
I have numerous Birdfy products. The quality is amazing. The customer service is fantastic.
29 March 2026
Reply from Birdfy
Hi Elizabeth,
Thank you so much for your feedback! We're absolutely thrilled to hear that you're loving your Birdfy products and that our quality and customer service have met your expectations. Customers like you are the reason we do what we do! We look forward to continuing to bring joy to your birdwatching experience.
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦
Regards,
Birdfy
Batch the notifications
It is nice to be notified of birds landing on the feeder but would be more convenient if the notices could be saved and sent every 2-3 hours. It gets annoying when an alert comes every 10 minutes.
30 March 2026
Reply from Birdfy
Hi Richard,
Thank you so much for your kind feedback. We’re really glad you’re enjoying the feeder and bird notifications!
We understand that frequent alerts can feel a bit too much, and your suggestion for grouped notifications is a great idea. We’ll share this with our product team for future improvements.
We truly appreciate you taking the time to share your thoughts with us. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦
Kind regards,
Birdfy
The best camera feeders and bird baths…
The best camera feeders and bird baths love all their products
6 April 2026
Reply from Birdfy
Hi Sue,
Thank you so much for your wonderful feedback! We're absolutely delighted to hear that you love our bird feeders and bird baths. It's fantastic to know our products are bringing you joy!
If you ever need any assistance, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). Happy bird watching!
Warm regards,
Birdfy
Nice feeder but it has a fatal flaw…
I got the camera last Christmas for my wife who enjoys it very much. The issue I have is with plastic seed cover supplied with the feeder. I repaired it twice before I found that you sell a metal replacement for $25. I don't understand why it doesn't come with the metal one installed with the feeder since the plastic piece is nearly useless. I would appreciate a reply of possible. Thank you
4 April 2026
Reply from Birdfy
Hi Joe,
Thank you for your message, and we’re really glad your wife is enjoying the camera.
We’re sorry to hear about the issue with the plastic seed cover. The metal seed guard is offered as an optional accessory because different customers have different needs depending on their local wildlife. Many users do not experience issues with squirrels or larger animals, so the standard plastic cover is designed to keep the feeder lightweight and easy to use right out of the box. For customers who do face more persistent wildlife activity, the metal guard offers added durability and protection.
We truly appreciate your feedback, as it helps us continue improving both our products and how we present available accessories. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦
Kind regards,
Birdfy
Pops and Karen’s Garden
I never realized how much joy I would experience watching the birds in my area feeding. The feeder was a gift from a loved one who recently passed. Thanks Pops❤️
6 April 2026
Reply from Birdfy
Hi Donald,
Thank you so much for sharing such a touching and beautiful story with us. It truly moved our hearts to hear how much joy the feeder has brought you, and what a meaningful gift it was from your loved one.
If you ever need any assistance, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! 🐦
Warm regards,
Birdfy
I was able to change my password and…
I was able to change my password and troubleshoot why my camera was not charging with the online instructions. Thank you.
26 March 2026
Reply from Birdfy
Hi,
Thank you so much for your wonderful feedback! We're thrilled to hear that our online instructions were helpful in resolving your password change and camera charging issue. That's exactly what our support resources are designed for!
If you ever run into any other questions or need further assistance, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always happy to help! Happy bird watching! 🐦
Regards,
Birdfy
Easy Peezy lemon squeezy
30 March 2026
Reply from Birdfy
Hi Mark,
Thank you for your feedback! We are glad your experience was smooth and simple. That's exactly what we aim for!
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦
Regards,
Birdfy
Order a solar panel for my Birdfy…
Order a solar panel for my Birdfy birdhouse because I put the house up last Saturday. Male bluebird started making the nest Sunday. Wednesday the female laid her first egg. We now have 5 blue eggs. By this time the battery was at 32%. I didn’t want to miss seeing them hatch and didn’t want to disturb the babies by having to open and get the camera to charge. Very easy to install. Only took less than 10 minutes. Can’t wait.
29 March 2026
Reply from Birdfy
Hi Debbie,
Thank you for sharing this with us! We love hearing that your Birdfy birdhouse is already home to 5 beautiful blue eggs — how exciting! We're so glad the solar panel arrived just in time and was easy to install, so you won't miss a single moment of this special journey.
We can't wait to hear about the hatchlings! If you ever need any assistance, don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). Happy bird watching!
Kind regards,
Birdfy
Reply from Birdfy
Hi Mary,
Thank you so much for your kind words! We're thrilled to hear that your order was processed quickly — we always strive to make the experience as smooth and efficient as possible for our customers.
If you ever need any assistance, don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). Happy bird watching! 🐦
Kind regards,
Birdfy
Ease of shopping because of description…
Ease of shopping because of description and exciting equipment.
5 April 2026
Reply from Birdfy
Hi Ivan,
Thank you so much for your wonderful feedback! We're thrilled to hear that our product descriptions made your shopping experience easy and enjoyable. We put a lot of care into showcasing our equipment so our customers can make informed and confident decisions.
If you ever need any assistance, don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). Happy bird watching! 🐦
Kind regards,
Birdfy
Reply from Birdfy
Hi Cuppycat,
Thank you so much for your kind words! We're delighted to hear that you found our service very helpful.
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦
Regards,
Birdfy
Great fast service
28 March 2026
Reply from Birdfy
Hi Michael,
Thank you so much for your kind words. We're thrilled to hear you had a great experience with our service.
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦
Kind regards,
Birdfy
Love my feeder as do my feathered…
Love my feeder as do my feathered friends! I so enjoy seeing those bashful birds at the feeder such as the occasional parrot. Daily visitors include cardinals, chickadees, tufted titmouse, all varieties of woodpeckers, finches and sparrows, blue jays, crows..... all stop by for a nibble. The Perch is readily accessible and accommodates all. Including the occasional squirrel .
4 April 2026
Reply from Birdfy
Hi Kim,
Thank you so much for this wonderful review! It sounds like your Birdfy feeder has become quite the popular hotspot! Cardinals, chickadees, tufted titmice, woodpeckers, finches, blue jays, crows — what an incredible variety of visitors, and even the occasional parrot and a sneaky squirrel!
We're so happy to hear that the perch is working well for all your feathered (and furry!) guests. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦
Warm regards,
Birdfy
I'm still setting up my Birdfy feeder…
I'm still setting up my Birdfy feeder and buying accessories so ask me later
4 April 2026
Reply from Birdfy
Hi Ernest,
Thank you so much for choosing Birdfy! We're excited for you to get everything set up and we'd love to hear your thoughts once you're all settled in. In the meantime, if you have any questions or need help with setup or accessories, don't hesitate to reach out — we're always happy to help! 🐦
Regards,
Birdfy
Would have given 5 stars but I could…
Would have given 5 stars but I could not delete the ant moat from the cart. I did not want to pay $14.25 for something I didn't want.
3 April 2026
Reply from Birdfy
Hi Donald,
Thank you for sharing your experience. We sincerely apologize for the inconvenience this has caused. This is not the experience we want for you, and we genuinely want to make this right.
Please contact our Customer Support team via Birdfy Chat in the Birdfy app, by email at support@birdfy.com, or by phone at 866-749-0567 (available for US customers, 9 AM–6 PM EST). This will allow us to look into the issue and work toward a solution as quickly as possible. Our team will be happy to guide you through the next steps.
Your satisfaction is very important to us, and we truly appreciate your patience.
Kind regards,
Birdfy
Reply from Birdfy
Hi Lucy,
Thank you so much for your wonderful feedback We're thrilled to hear that the setup instructions were clear and easy to follow — we work hard to make the experience as smooth as possible. And we're so glad you're enjoying the beautiful bird photos!
If you ever need any assistance, don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). Happy bird watching!🐦
Regards,
Birdfy
Reply from Birdfy
Hi Dayna,
Thank you so much for your kind words! We're absolutely thrilled to hear that you're loving both our service and products. Feedback like yours truly motivates us to keep delivering the best experience possible!
If you ever need anything, don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching! 🐦
Warm regards,
Birdfy
Terrible customer service
The set up and initial operation were fine, but since then customer service has disappeared. I originally was able to chat with a person, then it switched to a bot, now it says unable to load chat after several attempts over days. Email has not been returned. I finally called the number and it said no one can take your call, try again later. I'm hoping they will see this review and take action.4.14 Update. As noted by others, the Birdfy response ignores my complaint. I can't get a response from Customer Support; email is not returned, chat doesn't work (not that I want a generic AI Bot response), and every time I call, it says can't take the call, email us or call again. Reducing to one star. I don't even have a product issue, just some follow-up questions. How hard is it to answer a question?
30 March 2026
Unprompted review
Reply from Birdfy
Hi,
Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration this situation has caused. This is not the experience we want for you, and we genuinely want to make this right.
Please contact our Customer Support team via Birdfy Chat in the Birdfy app, by email at support@birdfy.com, or by phone at 866-749-0567 (available for US customers, 9 AM–6 PM EST). This will allow us to look into the issue and work toward a solution as quickly as possible. Our team will be happy to guide you through the next steps.
Your satisfaction is very important to us, and we truly appreciate your patience.
Kind regards,
Birdfy
I decided to go exclusively with Birdfy…
I decided to go exclusively with Birdfy feeders and cameras. The video quality is truly amazing. The feeders are sturdy and smartly designed. Customer service responds quickly and works to thoroughly address whatever the customer needs. I will continue to use Birdfy feeders. I started with 1 feeder and I am now up to 14, and I give them as gifts now too.
3 April 2026
Reply from Birdfy
Hi Jason,
Thank you so much for this wonderful feedback! It truly made our day to hear how much you're enjoying your Birdfy feeders and cameras. Going from 1 feeder to 14 is absolutely amazing — you're a true Birdfy champion!
We're so glad our video quality, feeder design, and customer service have met your expectations. And the fact that you're gifting them to others means the world to us — there's no greater compliment than recommending us to the people you care about!
We look forward to continuing to support your bird-watching journey. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦
Warm regards,
Birdfy
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