Great images. Wifi has to be really strong to maintain an uninterrupted live feed. The Hummngbird Duo has AI bird identification which seems accurate so far. That said you get false motion alerts... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The camera and feeder have been educational: a lot of fun. The only downside to the feeder is the difficulty cleaning inside the hopper. The AI bird recognition is another matter. It only recogni... See more
Company replied
I LOVE my new Birdfy Humfeeder!! I love watching birds and this takes it to the next level! I put it out yesterday and had my first ruby-throated hummingbird show up within a couple of hours. So exc... See more
Company replied
This feeder is a fantastic, affordable hobby for the whole family. It’s easy to assemble and captures clear pictures of all the cute, unique birds in my area. I use it to share daily updates with my n... See more
Company replied
Company details
Written by the company
In 2020, Birdfy took flight to make birdwatching fun and easy for everyone! With a foundation in smart camera tech, we brought backyard birds straight to your device. As a sub-brand of Netvue Technologies, we used over 20 years of experience in smart home gear to create our first hit - the Birdfy Feeder. Now, we’ve expanded into feeders, birdhouses, and more, all designed to enhance your birdwatching experience by making it easy to spot, identify, and share those special moments.
24/7 Dedicated Support
Written by the company
- We're committed to our customers!
- If you’re having any issues with one of our products or services, please do not hesitate to contact us and let us know how we can be of assistance!
US Free Shipping
Standard Shipping: 3-7
Under normal circumstances, your product will be processed and dispatched within 48 hours.
Contact info
1055 East Colorado Boulevard, 5th Floor Pasadena, 91106 , Pasadena, United States
- (+1)866-749-0567
- support@birdfy.com
- birdfy.com
Limited Time Price Drop! Don't Miss Out!
4.2
Great
1K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
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You answered all my questions
You answered all my questions. Product time in shipments was on time and no delays. Will use this company next time I have a concern.
4 April 2026
Reply from Birdfy
Hi Marcia,
Thank you so much for your kind words. We're thrilled to hear that our team was able to answer all your questions and that your order arrived on time.
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦
Regards,
Birdfy
Poor shipping
It's been 10 days since I ordered and had one message saying it would be delivered on April 10th. Now it says "routing to next facility" and "late". Kind of ridiculous when it's going from NJ to VA.
2 April 2026
Reply from Birdfy
Hi Nancy,
Thank you for sharing your experience. We sincerely apologize for the inconvenience and the delay. This is not the experience we want for you.
Please contact our Customer Support team via Birdfy Chat in the Birdfy app, by email at support@birdfy.com, or by phone at 866-749-0567 (available 9 AM – 6 PM EST). Our team will be happy to investigate the issue and guide you through the next steps to resolve it as quickly as possible.
Your satisfaction is very important to us, and we truly appreciate your patience.
Kind regards,
Birdfy
Excellent customer service
Excellent customer service. I’ve been using Birdfy for 3 years and any time I’ve had an issue they have worked to resolve it as quickly as possible
4 April 2026
Reply from Birdfy
Hi Gail,
Thank you so much for your wonderful feedback and for being a loyal Birdfy customer for 3 years! It truly means the world to us to hear that our support team has consistently been able to resolve your issues quickly. Providing fast and effective customer service is something we genuinely care about, and your kind words remind us why we do what we do.
We look forward to continuing to support you for many more years to come! If you ever need anything, don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). Happy bird watching! 🐦
Regards,
Birdfy
The replacement perch was delivered…
The replacement perch was delivered quickly and fit perfectly!
5 April 2026
Reply from Birdfy
Hi Avery,
Thank you so much for sharing your experience. We're thrilled to hear that the replacement perch arrived quickly and was a perfect fit. We always strive to make things right for our customers, and it's wonderful to know we hit the mark.
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦
Regards,
Birdfy
Awesome product and support
3 April 2026
Reply from Birdfy
Hi Doug,
Thank you so much for the kind words! We're thrilled to hear that you're enjoying both the product and our support team. It's always wonderful to know that we're hitting the mark on both fronts. We truly appreciate you taking the time to share your experience, and we look forward to continuing to serve you!
If you ever need anything, don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). Happy bird watching! 🐦
Regards,
Birdfy
Birdfy Metal Feeder is top notch!
I love being able to see the birds, and having them identified. Although some of them are incorrect. I bought the metal squirrel proof feeder and like it so well that I purchased another one. It wil get put up over the weekend.
3 April 2026
Reply from Birdfy
Hi there,
Thank you so much for your wonderful feedback! We're thrilled to hear you're enjoying watching and identifying the birds — we're always working to improve our AI bird identification accuracy, so we appreciate your feedback on that!
It's fantastic to hear that you loved the metal squirrel proof feeder so much that you decided to get a second one! We hope the new one brings just as much joy once it's up this weekend. 🐦
If you ever have any questions or need assistance, don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). Happy bird watching!
Regards,
Birdfy
Very exciting to see the birds that…
Very exciting to see the birds that show up.
Battery lasts a long time.
Love all their products and looking forward to using the hummingbird set up soon.
10 April 2026
Reply from Birdfy
Hi Katharine,
Thank you so much for your wonderful feedback! We're thrilled to hear that you're enjoying seeing all the birds that visit your feeder — that's exactly the kind of joy we aim to bring! It's also great to know the battery is holding up well for you.
We're so excited that you're looking forward to the hummingbird setup! We think you're going to absolutely love it. If you have any questions when you get it up and running, don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). Happy bird watching!
Regards,
Birdfy
I have really enjoyed my new bird…
I have really enjoyed my new bird feeder. It’s amazing to see and hear the birds close up. I especially like having the birds identified. The only problem I have is that the squirrels have taken it over. I need some suggestions as to what I can do about that.
9 April 2026
Reply from Birdfy
Hi Suzette,
Thank you so much for sharing your experience! We’re truly delighted to hear how much you’re enjoying your Birdfy feeder—being able to see, hear, and even identify the birds up close really makes it something special.
We completely understand the squirrel situation—they can be quite determined little visitors! You might consider placing the feeder a bit farther away from jumping points like trees or fences, adding a baffle or guard, or even trying spicy bird seed, which birds can enjoy but squirrels tend to avoid.
If you ever need anything else, please don’t hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We’re always here to help.
Regards,
Birdfy
A+ Shopping Experience
A squirrel (or two) had chewed through the plastic seed guard on my feeder and I was thrilled to see I could get a metal version. I felt it was priced very fairly (and I’m frugal!), they didn’t charge for shipping (the way to my heart), and it arrived so quickly! Great experience all the way around!
1 April 2026
Reply from Birdfy
Hi Heather,
Thank you so much for your feedback. We're sorry to hear those sneaky squirrels got to your plastic seed guard, but we're so glad the metal version was the perfect solution! We always aim to make our products accessible with fair pricing and free shipping, so it's wonderful to hear that hit the mark for a fellow frugal shopper! We hope the new metal guard keeps those squirrels at bay and lets the birds enjoy their meals in peace. Thanks for being such a loyal Birdfy customer!
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦
Regards,
Birdfy
C+ for a couple reasons.
We bought our birdhouse about 15 months ago. At the time, and one of the major selling points for us, was the advertised "night vision" camera inside the birdhouse. Well...it wasn't night vision; it was a white light that I wouldn't want to turn on after dark for fear of repelling the birds, so that was disappointing. Since then, Birdfy has corrected their marketing and are now calling it a "white light." However, they are now selling our model birdhouse with an advertised true "infrared night vision" camera.
I contacted 24/7 chat to see if I could purchase the upgraded camera separately and was told I could not--I would have to purchase a new birdhouse at full price! Seriously!? Birdfy's incorrect marketing baited us into buying, but rather than return it, we kept it because we immediately had birds interested in nesting. Now, I need to buy a whole new house just to get a simple camera package to upgrade my existing house. Secondarily, the paint on this existing house started to peel after just a few short months of owning it, even though I sealed it per the instructions.
Neat birdhouse, but not worth the price I paid for peeling paint, initial false advertising, and a refusal to support their existing customers.
8 April 2026
Unprompted review
Reply from Birdfy
Hi Travis,
Thank you for sharing this with us and we sincerely apologize for the inconvenience this has caused. This is not the experience we want for you, and we genuinely want to make this right.
Please contact our Customer Support team via Birdfy Chat in the Birdfy app, by email at support@birdfy.com, or by phone at 866-749-0567 (available 9 AM – 6 PM EST). Our team will be happy to investigate the issue and guide you through the next steps to resolve it as quickly as possible.
Your satisfaction is very important to us, and we truly appreciate your patience.
Kind regards,
Birdfy
Seed guard Shopping
We’ve had our Birdfy camera feeder for over a year now, and we get so much enjoyment out of it! The only issue we’ve had has been with a few squirrels who are extremely glutinous, to the point where they wait in the trees for my husband to fill the feeder, then descend upon the feeder and gorge themselves as soon as he goes inside. We’ve talked about getting the seed guard for a while, but we didn’t want to spend $30 on it. We finally decided we’ve had enough squirrel greed (we have other feeders that we don’t mind them using, by the way) and started shopping for the seed guard. I was quite surprised to see that it was significantly less expensive than I had seen it before by purchasing it on the Birdfy site! With free shipping, it was a no-brainer! I’m excited about getting it soon and enjoying watching the birds eat without all the feeding competition.
9 April 2026
Reply from Birdfy
Hi G. Smith,
Thank you so much for your wonderful feedback and for being a loyal Birdfy customer for over a year! We completely understand the struggle with persistent squirrels — they can certainly be determined little creatures!
We're so glad you found the seed guard at a great price on our site, and that the free shipping made it an easy decision. We think you're going to love it! The seed guard is designed to keep those clever squirrels at bay while letting your feathered friends enjoy their meals in peace.
We'd love to hear how it works out for you once it arrives! If you ever have any questions or need assistance, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). Happy bird watching! 🐦
Warm regards,
Birdfy
very pleased with the product
very pleased with the product. Really easy to set up and quality much better than expected. Would highly recommend.
9 April 2026
Unprompted review
Reply from Birdfy
Hi Rob,
Thank you so much for your kind words. We're thrilled to hear that setup was a breeze and that the quality exceeded your expectations. Your recommendation means the world to us! We hope you continue to enjoy your Birdfy experience.
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦
Regards,
Birdfy
The metal plate fits perfectly
The metal plate fits perfectly. And my birds can still get food easily.
1 April 2026
Reply from Birdfy
Hi Marjorie,
Thank you so much for your feedback. We're thrilled to hear that the metal plate fits perfectly and that your birds can still enjoy their food with ease. That's exactly what we designed it for! We hope you and your feathered friends continue to enjoy the Birdfy experience!
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦
Regards,
Birdfy
Website is very easy to use
8 April 2026
Reply from Birdfy
Hi,
Thank you so much for your kind words! We're thrilled to hear that you find our website easy to use — that's exactly what we strive for. We hope you continue to enjoy your experience with Birdfy!
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦
Regards,
Birdfy
I love my old camera and the app
I love my old camera and the app. This camera does not work. Only live stream, not moments saved unless I restart it everyday. Waiting for a reply from Support.
22 March 2026
Reply from Birdfy
Hi Crystal,
Thank you for sharing your experience. We’re very sorry about the inconvenience this has caused. This is not the experience we want for you.
We truly want to make this right. I will be sending you a follow-up email shortly so we can provide a resolution and ensure everything is sorted out for you.
Thank you for your patience and for giving us the opportunity to assist. In the meantime, if you need any real-time assistance, please don’t hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We’re always happy to help!
Warm regards,
Birdfy Team
Excellent Customer Service
With the initial purchase of the birdfeeder I inadvertently purchase one without the solar panel. I immediately contact the company explained my situation and they directed me on how to rectify the situation and how to get a refund for my initial order. I got the refund within 2 days after correction. The Helpline was responsive, quick, and effective.
31 March 2026
Reply from Birdfy
Hi Peggy,
Thank you so much for taking the time to share your experience! We're really glad to hear that our team was able to quickly guide you through the process and get your refund sorted within just 2 days. That's exactly the kind of responsive and effective support we strive to provide for every customer.
If you ever need anything in the future, don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help!
Regards,
Birdfy
I have purchased two of these for my…
I have purchased two of these for my mother- one for various birds and one for hummingbirds. I purchased the first a couple years ago, and she loved it so much that I bought one for her hummingbirds this month. I was surprised how much she enjoyed them, sending me little video clips every other day of her latest visitors. She is in her 70s and relatively tech savvy for one her age, but she let me know the app was very user friendly, and she loves identifying the birds. What a great product and wonderful gift idea! In addition, customer services has been great. We haven't had issues, but I reached out to tell them how much we liked the first one and they sent me a coupon code for another purchase.
1 April 2026
Reply from Birdfy
Hi Jennifer,
Thank you so much for this heartwarming feedback! It truly made our day to hear how much your mother is enjoying her Birdfy feeders. We love that she's been sharing those little video clips with you — that's exactly the kind of joy we hope to bring! We're also thrilled to hear she finds the app user-friendly and enjoys identifying her feathered visitors. It's wonderful to know the feeders have been such a hit as a gift idea. We look forward to continuing to be a part of those special moments for your family!
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦
Regards,
Birdfy
Educational and fun to watch.
The camera and feeder have been educational: a lot of fun. The only downside to the feeder is the difficulty cleaning inside the hopper.
The AI bird recognition is another matter. It only recognizes one bird at a time, and not even the one in the video the longerst. AI makes no distinction between male and female, even when easily distinguished. Location is also not considered.
7 April 2026
Reply from Birdfy
Hi Robert,
Thank you so much for sharing your experience. We’re really glad to hear the camera and feeder have been both fun and educational for you!
We also appreciate your honest feedback about the hopper cleaning and the AI recognition. Your points about species accuracy, gender distinction, and location awareness are very helpful, and we understand how these features could make the experience even better. We’ll make sure to pass your comments along to our product team for future improvements.
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦
Kind regards,
Birdfy Team 🐦
Reply from Birdfy
Hi,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience and that our team was helpful. Your satisfaction means the world to us! 😊
If you ever need anything in the future, don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always happy to help! Happy bird watching! 🐦
Warm regards,
Birdfy
This product does not work at all
This product does not work at all. I have sent a request to return it and get a refund but no response so far.
26 March 2026
Reply from Birdfy
Hi Michael,
Thank you for sharing your experience. We’re very sorry for the inconvenience this has caused. This is not the experience we want for you, and we truly want to make this right.
Please check your email inbox, as our support team has reached out to assist you. If you don’t see the message, kindly check your spam or junk folder as well.
Thank you for your patience and for giving us the opportunity to assist.
Kind regards,
Birdfy Team
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