BIQU Equipment Reviews 

I recently bought a Knomi 2 for my K1 Max 3-D printer and it arrived broken, upon contacting Biqu they were extremely kind and helpful and i ended up getting a replacement free of charge. This is a great company

What an absolute joke of company! Spent several hundred on their storage solutions, all items came severely scratched. Back and forth with the so called customer support having me to sent photos of like 10 different barcodes of the packaging to even be able to open a warranty case (which I as it seems should be thankful for as 'cosmetic damage' is not covered by their warranty. After getting a video with instructions of how to bend the internal rails until it works and they slide properly again and receiving a new drawer and panel to of course also install myself they were actually even more damaged than the previous ones with entire chunks being broken off.
Take some cheap plastic panels from your closest hardware store, tie them to the back of your car, drag them home, take a hammer (or be creative and take whatever heavy equipment you got) and smash it against with some real passion and love... et viola you got some BRANDNEW biqu equipment.

I ordered the products and included the worry free guarantee. After a week they had not shipped and I was told they were out of stock. They charged me for items they did not have. These items were available for next day shipping from another large retailer. Their policy states the order can be canceled if it hasn’t shipped. They refuse to cancel the order or refund my order. Basically just thieves.

I had ordered small upgrades for my 3d printer before from them and the items arrived fine. Expecting similar experiences, I thought I'd go for a more expensive set of upgrades and the wrong item arrived. I've been stuck in a cycle of "sorry for the delay in response we will look into the issue for you" only to then be informed that their manager's email had changed. I'm now on an Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re email chain and absolutely nowhere with them. A waste of £70 and a lesson learned. I would say avoid unless you're comfortable with their lack of customer services.

Product broken within the first 48 hours. contacted customer support and I was told they would get someone to help me or send a replacement within 24 hours. didn't happen. When I contacted them again to ask for an update I was told someone would get back to me within 24 hours. Didn't happen again. I've requested a refund and shipping label to return the item. I've been told someone will help me within 24 hours. I'm seeing a pattern emerge. Don't waste your time or money, poor quality products, and no customer support. I'll never buy here again.

Semi-decent product (panda feeder) 0 support, both software and for the missing plug

I have ordered several products from Biqu and received them.
I ordered the Panda Perch to hold 2 ams units in my H2C.
However the unit was defective and made the printer say the most awful noises.
I immediately removed it, as it is a eur 4000 printer.
I contacted Biqu and was in contact with 5 different people, none who identified themselves.
I wated weeks between responses, and they kept sending me to new emails.
Every time i had to start over to try to get a refund, or to get to return the product.

Their solution to a defective product was to just try and sell it on Facebook Marketplace.

After back and fourth for several months now, i have been forced to make chargebacks with my bank and stop talking to them, as it is by far the worst customer experience i have ever met.

A halucinating AI would have done a better job, at least it would have read their own terms and conditions.
Wich are horrible by the way.

If you buy a gift from them, you do not have any return right, but can return a broken product within a few days.

It is an absolute scam company, wich is sad, cause they do have a bunch of great products for bambus printers.

You should be ashamed of yourself!!!!!

I've almost ordered exclusively from Biqu overseas directly. Shipping is always fast. Quality is always very good, and their selection of third-party accessories for most 3D printers (esp Bambu) are excellent. I've ordered a lot from them and will continue to do so. Recently, I've ordered through other channels as well (like Amazon) but make sure it's from Biqu/ Bigtreetech. As for support, they are always there to answer any of your questions and they always stand by the quality of their products.

Wonderful products - terrible company! Never received my last order - no reply from Biqu despite numerous emails and Whatsapps (for weeks!!)

Shocking shocking shocking customer service!

I will never order from them again!

Well I ordered a cover for my A1 & I received a screen I have already brought a screen from you guys I have replied to your email and no response from you not good service

It was alright the delivery came fast but I asked for Refund while it was getting delivered but never got one but now im just keeping it

I wanted to buy a pad 7 with the updated cb2. So when you go to the pad 7 page i found a pad 7 with cb 1 for about 80 dollar, next to it is said cb2 for 115. So i bought that one. I only received the cb2 which is oddly more expensive then than a full pad 7 with cb1. On my order it states: what is inside the package: pad 7 cb1 / cb2 so one would expect that you receive an upgrade pad 7 or a pad 7 with cb1 and the cb2 seperate. But non of this is true. When i reached out to the support, they say it is very clear that it will only contain a cb2. They are not recognising their mistakes and treat me very poorly. I would not recommend to buy from them. They are deliberately trying to trick customers in buying more. Same with the price advertising. They always put the price of the lowest accessory on the main page to lure you in. While you are only interested in the item itself. A very poor manner of representing your company. So don’t buy from them!

I ordered a BMCU 370 kit for my Bambu A1 mini on 12 April and believed them when they said that it should be delivered between 20 - 26 days. One month later I checked their system and the item had seemed to have "disappeared". I lodged a ticket on their system and then magically they notified me that it had been dispatched and was in the UK. The map with a location marker shows it to be in a field in the Lake District!
I think that the Chinese courier might have dropped the item one dark night from a clandestine aircraft in the dead of night, and because I live in a road with a name of a lake in Cumbria, the AI robot has selected that area, and dropped a pin in that area!
No amount of trying to contact their support section has resulted in a reply other than a pop-up saying that my emails cannot be delivered due to the risk of viruses. (So sorry, Trustpilot if your system crashes, blame Norton! Nobody else has a problem with my emails, so I guess that BIQU just don't want to reply to me)
I can't leave a review about the product, as I haven't received it yet, but a review of the company is that the whole ordering process is pretty poor, their timeline is a shambles, their complaints process is a brick wall and to add insult to injury, they have reduced the product which I ordered by 30%.
I am hopefull that the item which I ordered will eventually be found and delivered, as reviews on a certain streaming channel seem to be positive about the item, but be warned, the service from BIQU is naff.

Product was perfect.

I purchased a BIGTREETECH Panda PWR module directly from the official BIQU store.

Unfortunately, the USB2 port was defective and never provided any power output, while USB1 worked correctly under identical conditions. I documented the issue with clear video and screenshots.

I contacted BIQU support multiple times, followed all requested troubleshooting steps, and provided all requested evidence. The defect was effectively acknowledged by support, but every response ultimately referred only to the expired warranty period.

Despite repeatedly explaining that this is a statutory warranty issue under EU consumer law, the support team continued to ignore the distinction between voluntary warranty and legal warranty rights.

The communication felt repetitive and highly frustrating, with constant redirection between departments and no actual attempt to resolve the issue.

At this point, I cannot recommend buying directly from BIQU if reliable customer support is important to you.

I will gladly update this review if BIQU resolves the issue properly.

i waited for more than one month

Amazing product, well built and stylish, fast shipping. And great customer service

The glacier plates are absolutely perfect. I would recommend to anyone.

Horrible business I ordered a cryo- plate for the wrong printer. I e-mailed them about 5 to 6 times to start a return process in order to exchange for the correct version of plate but never heard back from them. Will never buy anything from this company ever again.