Biorootlabs 

Reply from Biorootlabs

2 days ago

Thank you for taking the time to share your feedback.

To clarify, Bioroot Labs is not affiliated with any other brands, including “Elm & Herb.” While packaging across the supplement industry can sometimes appear similar, our formulations and sourcing remain specific to our company.

We’re sorry to hear about your experience with delivery and customer support. We do have a dedicated support team, and while we use tools to help manage enquiries efficiently, all customer cases are reviewed and handled by real team members. That said, we recognise that your experience did not meet expectations, and we will continue working to improve both response times and service quality.

Regarding product effectiveness, supplements can affect individuals differently depending on factors such as consistency of use, diet, and overall health. While many of our customers report positive results, we understand that outcomes can vary and appreciate your honest feedback.

We would welcome the opportunity to look into your delivery concerns and overall experience further. Please feel free to contact us directly at info@biorootlabs.com so we can assist you.

Thank you again for your feedback, it helps us improve.

Reply from Biorootlabs

2 days ago

We’re sorry to hear about your experience and appreciate you bringing this to our attention.

Some customers may experience sensitivity to certain ingredients, such as turmeric or black pepper extract, and we always recommend discontinuing use if any discomfort occurs, as you have done.

Regarding your order, our promotional offers can include a subscription option, which is clearly outlined at checkout. Customers can manage or cancel this at any time, and we’re always available to assist if needed.

We’re also sorry to hear about the delay with your refund. Once returns are received, refunds are typically processed within our stated timeframe, but delays can occasionally occur depending on processing volumes or payment providers. We understand how frustrating this can be.

We take claims of unanswered communication seriously and would like to resolve this as quickly as possible. Please contact us at info@biorootlabs.com with your return details so we can urgently review your case, confirm the status, and ensure this is resolved.

We’re committed to providing a fair resolution and improving our service based on feedback like yours.

Reply from Biorootlabs

2 days ago

Thank you very much, we really appreciate you sharing this!

We’re so glad to hear it’s helping you. Even a few words like this mean a lot to our team and reinforce why we do what we do.

Thanks again for your support, and we’re always here if you need anything.

Reply from Biorootlabs

2 days ago

We’re sorry to hear about your experience and appreciate you bringing this to our attention.

We want to reassure you that we are not a scam. Our subscription option is presented at the time of purchase, and customers receive confirmation emails outlining any recurring orders. Subscriptions can be managed or cancelled at any time through the account portal or by contacting our support team.

We’re concerned to hear that you were unable to cancel and that your bank has had to intervene, this is not the experience we aim to provide. We would like to investigate this as a priority and ensure any active subscription is cancelled immediately.

Please contact us at info@biorootlabs.com with your order details so we can review the account, confirm cancellation, and resolve any outstanding charges.

We take feedback like this seriously and are committed to improving both our communication and customer experience.

Reply from Biorootlabs

4 days ago

Thank you so much for sharing this, it truly means a lot to us. We’re delighted to hear that you’re already noticing tangible results after just one month. That’s exactly what we hope for with every capsule we create.

Your words, “a product to keep always,” are incredibly meaningful and remind us why we’re so passionate about what we do. We’re grateful to have you on this journey with us, and we’re committed to continuing to deliver the quality and consistency you deserve.

If you ever have questions or want to share more about your experience, we’re always here to listen. Thank you again for your trust and support

Reply from Biorootlabs

3 days ago

Thank you for taking the time to share your experience so openly. I’m genuinely sorry to hear how frustrating and disappointing this situation has been for you, that’s certainly not the experience we want anyone to have with us.

We understand how confusing and upsetting it must have felt to believe you had cancelled, only to receive another order and be told otherwise. From what you’ve described, it sounds like we fell short in communicating clearly and ensuring your request was fully resolved, and for that, we sincerely apologise.

Please know that we take your feedback seriously. We never intend to mislead or cause inconvenience, and it’s important to us that our subscription process is transparent and easy to manage. Your experience highlights that we need to do better.

We would truly appreciate the opportunity to make this right for you. Could you please contact us directly at info@biorootlabs.com with your order details? We’ll personally review your case, ensure your subscription is fully cancelled, and work toward a fair resolution, including addressing the additional shipment.

Thank you again for bringing this to our attention. Your feedback helps us improve, and we’re committed to restoring your trust.

Reply from Biorootlabs

3 days ago

We’re really sorry to hear about your experience, and we completely understand why this would be concerning.

It’s never our intention for anyone to feel surprised by charges or unsure about their subscription status. From what you’ve described, it sounds like there’s been confusion around the order and billing, and we sincerely apologise for the frustration this has caused.

Please be assured that we take this seriously and want to resolve it for you as quickly as possible. If you haven’t already received confirmation, we kindly ask you to contact us directly at info@biorootlabs.com with your order details. Our team will prioritise your case, ensure your subscription is fully cancelled, and review the charges to make things right.

Thank you for your patience while we sort this out, we truly appreciate you bringing it to our attention.

Reply from Biorootlabs

4 days ago

Thank you so much for taking the time to share your experience with us.

We’re truly sorry to hear about the knee pain and osteoarthritis you’ve been dealing with, but it means a great deal to us that our Turmeric Curcumin supplement has been able to support you in improving your daily comfort and mobility.

It’s especially rewarding to hear that mornings have become more manageable for you, those small improvements can make such a meaningful difference in everyday life. While everyone’s journey is unique and results can vary, we’re genuinely glad you’ve found something that fits positively into your routine.

We really appreciate your trust and your thoughtful feedback, and we’re honored to be part of your wellness journey moving forward.

Wishing you continued comfort and wellbeing.

Reply from Biorootlabs

4 days ago

Thank you so much for taking the time to share your experience with our Turmeric Curcumin 95 capsules.

We really appreciate your honest feedback, especially at this early stage. A week is still very early, and you’re absolutely right that these types of supplements often need a bit more time and consistency before people start noticing the full benefits.

We’re grateful you’ve chosen to give it a fair trial, and we’re here to support you along the way. If you ever have any questions about how to get the best results or anything at all, please don’t hesitate to reach out to us at info@biorootlabs.com, we’re always happy to help.

Thanks again for your trust and for giving it more time. We truly hope you start to feel the benefits soon.

Reply from Biorootlabs

4 days ago

Thank you for taking the time to share your experience, and I’m truly sorry for the frustration this situation has caused you. I completely understand how upsetting it feels to see an unexpected repeat charge and to believe you did not knowingly sign up for a subscription.

I also want to reassure you that we have now cancelled your subscription, so there will be no further orders or payments going forward.

I want to gently clarify how our subscription system works, as transparency is very important to us. During checkout, the subscription option is displayed directly above the add-to-cart section and clearly states: “Save 20% with automatic refills – Shipped every month. No commitment. Cancel anytime.” This is designed so customers can see clearly that they are selecting an ongoing delivery option before completing their purchase.

Subscriptions are fully self-managed through the customer portal, which can be accessed via the “Manage Subscription” link at the top of the website or within the subscription email. From there, customers can update, pause, or cancel at any time, and once cancelled, no future orders are generated or dispatched.

There are no additional charges beyond the discounted recurring shipment of the same product originally ordered, and this is also clearly outlined during checkout and within the subscription management area.

Regarding the most recent order that was just shipped, we are currently checking whether it can still be stopped in transit. If it cannot be intercepted, please don’t worry, you will be able to return it to us, and we will issue a full refund once it is received back.

We’re very sorry again for the stress and inconvenience this has caused you, especially while you’ve been unwell. That is never the experience we want for our customers. Please feel free to contact us anytime at info@biorootlabs.com, if you need anything further, we’re here to help.

Reply from Biorootlabs

4 days ago

Thank you for sharing your early experience with the product, we really appreciate it.

The scent isn’t for everyone, and we understand it can take a little getting used to. What matters most to us is that you feel comfortable and confident using it.

In terms of dosage, it’s great that you’re checking in on this. Unless your label or product instructions specifically advise otherwise, we generally recommend following the serving directions exactly as stated on the packaging, as this is how the formula is designed to be taken for best balance and absorption. If it suggests taking multiple capsules per day, they can usually be taken together or spaced out depending on your preference and tolerance — but it’s always best to stick to the guidance provided on your bottle.

Since you’ve only just started, it’s still very early days, and many people find the experience becomes more comfortable as they get used to it over time.

Thanks again for your honest feedback and for giving it a try.

Reply from Biorootlabs

4 days ago

Thank you for taking the time to share your feedback, and I’m truly sorry for the frustration and concern this situation has caused you. I completely understand how upsetting it feels to see a charge you were not expecting.

After reviewing this type of situation carefully, I want to clarify a few important points to help avoid any confusion:

If an order is placed on a subscription option, it will be clearly shown at checkout above the add-to-cart section with the message: “Save 20% with automatic refills – Shipped every month. No commitment. Cancel anytime.” This indicates that the purchase is set to repeat unless cancelled. Subscriptions are not separate or hidden charges, and they can be fully managed by the customer at any time.

Customers also have full access to their subscription through the “Manage Subscription” portal (accessible via the link at the top of the website or within the confirmation email). From there, subscriptions can be updated, paused, or cancelled instantly. Once cancelled, no further payments or shipments are generated.

We’re very sorry to hear that your experience with customer support felt unhelpful. That is not the standard we aim for, and your feedback regarding response quality and phone accessibility will be passed on to our team for review and improvement.

We also want to reassure you that we do not intend for any customer to feel they have no control over their account or payments. If you are still experiencing issues or would like us to check your account directly, please contact us at info@biorootlabs.com and we will personally investigate and assist you.

We appreciate you bringing this to our attention, and we’re sorry again for the frustration this has caused.

Reply from Biorootlabs

4 days ago

Thank you so much for your feedback, and I’m truly sorry for the frustration you experienced while trying to unsubscribe. I completely understand how important it is for this process to be simple and easy, and I really appreciate you bringing this to our attention.

I’m glad to let you know that your subscription has already been cancelled, and you will not receive any future orders or charges.

For future reference, our subscription customer portal can be accessed directly from the main page by clicking the “Manage Subscription” tab at the top of the page. That said, we understand this wasn’t clear or convenient in your case, and we’re actively working to make this more user-friendly.

Your feedback genuinely helps us improve, and we’re very grateful you took the time to share your experience.

If you need any further assistance at all, please don’t hesitate to reach out to us at info@biorootlabs.com, we’re always here to help.

Reply from Biorootlabs

5 days ago

Thank you very much for sharing this, your message genuinely made our day.

We completely understand starting out a little skeptical, so it’s incredibly rewarding to hear how your experience has unfolded over the past month. Knowing that you’re now moving with more confidence on the stairs and feeling such a positive difference means a great deal to our team.

We’re especially glad you’ve been finding value in the ongoing check-ins and information we send, that support is something we truly care about, and it’s wonderful to hear it’s making a difference for you.

Please do continue with your routine as it’s working for you, and remember we’re always here if you have questions or need anything along the way. We’re so grateful to have you with us and wish you continued comfort and progress ahead.

Reply from Biorootlabs

5 days ago

Thank you so much for sharing your experience, it truly means a lot to us. We’re really glad you listened to your body and found the dosage that works best for you. Hearing that you’re feeling a lot better is exactly why we do what we do.

Everyone’s journey is a little different, so your insight can really help others who might be figuring out what works for them too. We deeply appreciate you taking the time to leave this feedback, and we’re here for you every step of the way on your wellness journey.

Wishing you continued health and comfort, thank you again for your support.

Reply from Biorootlabs

5 days ago

We’re sorry to hear you remain dissatisfied.

To clarify, the recent charge was for a subsequent subscription order. Although this order had already been processed and dispatched, we have issued a full refund for it as a gesture of goodwill, and you will still receive the item.

Your original order, delivered on 31 January 2026, was fulfilled correctly and falls outside of our 60-day returns policy. For this reason, a refund is not applicable. As a business owner, we trust you understand the importance of applying policies consistently and fairly.

We’ve carefully reviewed your case and have resolved the issues raised, including providing a goodwill refund beyond our standard terms. At this point, the matter has been addressed in line with our policies.

If you have any further questions, we kindly ask that you contact our support team directly so we can assist you efficiently.

Reply from Biorootlabs

6 days ago

Thank you so much for your honest update, it really means a lot. We genuinely appreciate your thoughtful approach in wanting to get the most out of your turmeric curcumin supplement by pairing it with the right foods. That kind of care and commitment is exactly what leads to the best results.

It’s great to hear you’ve taken that first step and are ready to begin, what a strong start! We’re here cheering you on every step of the way, and we’d love to hear how you get on once you’ve had a chance to settle into your routine.

Thanks again for sharing your journey with us, it truly matters.

Reply from Biorootlabs

6 days ago

Thank you so much for sharing this, it truly means a lot to hear how it’s helping you. We’re really glad to know you’re feeling a noticeable difference in your shoulders and neck, especially since that kind of discomfort can be so draining day to day.

Your feedback is exactly why we’re so passionate about what we do. We put a lot of care into creating a high-quality turmeric curcumin supplement, and hearing that it’s making a real impact for you is incredibly rewarding.

We really appreciate you taking the time to share your experience, it not only encourages us, but also helps others who might be looking for relief. Thank you again for your support!

Reply from Biorootlabs

6 days ago

Thank you for taking the time to share your experience so openly, we truly appreciate it, even though we’re very sorry to hear about the frustration you’ve been through.

First and foremost, we sincerely apologize for the unexpected charge and the confusion around the second shipment. That’s absolutely not the kind of experience we want anyone to have. We understand how concerning it must have felt, especially when you acted so quickly to resolve it. While we’re glad to hear your subscription has now been canceled, we completely understand your disappointment regarding the refund outcome.

We would genuinely like the opportunity to look into this further for you and make things right where possible. Please feel free to reach out to us directly at info@biorootlabs.com, and our support team will personally review your case in detail.

Regarding your experience with the turmeric, we also appreciate your honesty. Natural supplements can affect individuals differently, and in some cases, the benefits may be more gradual or subtle. That said, your feedback is incredibly important to us, and we take it seriously as we continue to improve both our products and customer experience.

Thank you again for bringing this to our attention, it helps us do better. We hope to have the chance to restore your confidence in us.

Reply from Biorootlabs

7 days ago

Thank you for taking the time to share your experience so openly, we genuinely appreciate it. I’m really sorry to hear how frustrating this has been for you, especially around the subscription concern, the delivery delay, and the lack of response to your email. That’s not the kind of experience we want anyone to have.

We completely understand your point about wanting to try a product first before committing to anything ongoing, and we’re sorry if the ordering process felt unclear or misleading. Your feedback is important, and we’re taking it seriously as we continue improving transparency and communication.

To clarify, the subscription option is displayed on the checkout page, positioned just above the “Add to Cart” button, with the message: “Save 20% with automatic refills. Shipped every month. No commitment. Cancel anytime.” This is intended to clearly indicate when a subscription is selected. Customers can also choose a one-time purchase at any time by simply unticking the subscription box before completing checkout.

For those who do opt into a subscription, it can be fully managed or cancelled at any time through the customer portal, which is accessible via the “Manage Subscription” tab at the top of our website. Once a subscription is cancelled, no further orders or charges will be processed. We also want to reassure you that there are no additional fees for subscriptions, it’s simply a monthly shipment of the original order.

That said, we’re truly sorry this wasn’t clear in your experience, and we take that feedback seriously.

Regarding the delayed delivery and the unexpected charge, we’d really like to make this right for you as quickly as possible. It’s especially concerning to hear that you didn’t receive a reply to your earlier message, that’s not acceptable, and we sincerely apologise for that.

Please could you contact us directly at info@biorootlabs.com with your order details? We’ll prioritise your case, review your subscription status immediately, and work with you to find a fair resolution.

Thank you again for bringing this to our attention. We truly value your feedback and the opportunity to put things right.