Banner for Bio&Me

Bio&Me Reviews 

190
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 158 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their delicious taste, high quality, and health benefits, often highlighting natural ingredients, gut health support, and being sugar-free or gluten-free. Many people appreciate the convenience and versatility of items like porridge pots and overnight oats, making healthy eating easy and enjoyable for the whole family. People also frequently mention the excellent user experience and efficient delivery service. However, some customers also noted an unpleasant taste or smell in certain products, describing experiences akin to chemical flavors or unpalatable aftertastes. A few other people also felt that the company lacked transparency regarding ingredient listings or flavor descriptions on packaging, leading to concerns about trust.

What people talk about most

Product

Consumers find product to be positive, often praising the taste, quality, and health benefits of items like... See more

Quality

Customers consistently note positive experiences with quality, praising the delicious taste and healthy... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of preparation and... See more

Delivery service

Customers consistently report positive experiences with delivery service, frequently highlighting quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely love Bio&Me, such a great brand with healthy options to add to my daily diet! I couldn’t live without them anymore, especially after trying their berry kefir drink - absolutely gorgeous and... See more

Company replied

Rated 5 out of 5 stars

Bio&Me’s Cocoa Overnight Oats are a great option for anyone looking for a quick and healthier breakfast choice. Being gluten free and labeled “no added sugar” is a big plus for those who are mindf... See more

Company replied

Rated 5 out of 5 stars

Love Bio granola range. Suits my healthy eating plan perfectly and Im now a breakfast eater as I never really enjoyed cereals but these granolas are so tasty and filling. I weigh 40grams as thats plen... See more

Company replied

Rated 5 out of 5 stars

I’ve been loving Bio&Me products lately, they’ve become a start in our home. The granola is so tasty, with the perfect crunch and just the right balance of sweetness. I love that it’s made with natu... See more

Company replied


Company details

  1. Food Manufacturer
  2. Food Producer
  3. Food Products Supplier
  4. Health Food Store

Written by the company

Hi, we’re Bio&Me. We make food that’s genuinely good for your gut - without making life complicated. Our recipes are packed with diverse plant foods, and our kefirs are naturally fermented with live cultures - all designed to support gut health and taste great. Founded by gut health expert Dr Megan Rossi. Because looking after your gut should be easy, enjoyable, and something you actually stick with.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

190 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(190)

160 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bio and me, nice and nutty

I bought some bio and me nice and nutty gluten free instant porridge. I noticed when I poured the hot water in the smell was rather unpleasant akin to vomit. I thought it may have just been the packaging and decanted it into a bowl. The smell however remained and there was an unpleasant aftertaste possibly due to the amount of sweetener in it, it was completely unpalatable for me and I won't purchase again. I cannot recommend this product.

21 September 2025
Unprompted review
Bio&Me logo

Reply from Bio&Me

We’re really sorry to hear this and understand how disappointing that experience must have been. Our Nice & Nutty porridge is made with natural ingredients and no artificial flavours, but we appreciate that taste and aroma can be very personal and it clearly wasn’t right for you. Thank you for sharing your feedback, and if you’d like to discuss this further, please feel free to contact us directly so we can help.

Rated 1 out of 5 stars

Worst customer service

Worst customer service. Like another customer I ordered the gluten free apple spiced porridge pots. They all came bashed and opened with porridge all over the box and totally unusable. They have not responded to me and I’m not sure they ever will. DO NOT ORDER.

26 August 2025
Unprompted review
Bio&Me logo

Reply from Bio&Me

We’re really sorry to hear this and understand how frustrating that must have been. This certainly isn’t the experience we want anyone to have. If you haven’t already, please contact us directly with your order details so we can look into this and help resolve it as quickly as possible.

Rated 2 out of 5 stars

Very disappointing customer service

I've always been a big fan of Bio & Me and their products. In particular, I have been buying their Gluten Free Spiced Apple porridge pots. Unfortunately, recently when I have ordered them direct from the site, there have been a number of the pots that have opened, through being bashed about. This has got to the point where I'm having to empty the cardboard box, that surrounds the pots, of porridge. Luckily I have a place where I can safely store them, without more porridge escaping.

The most annoying thing recently however, was when I was asked to fill out one of their surveys, for which I would receive a 30% discount. I went to the trouble of filling out the survey (surveys are not something I find very easy), for which I was told I'd earned the discount. The problem was they'd attached the discount code to the end of the survey and no sooner had I clicked off it, the discount code disappeared. I had expected that they would ping the code over to my email, but it never came. I can't find it from the survey, as it says I've already completed it. I went on to email the company twice and left a phone message, only to find no response. The company have still managed to bombard me with emails, telling me that I left items in my basket (which I was waiting to buy with my discount), but they still haven't managed to respond to my email.

I'm very disappointed, as I really like their porridge. It seems their customer service is non existent, or at least very poor. Definitely not impressed!

21 July 2025
Unprompted review
Bio&Me logo

Reply from Bio&Me

We’re really sorry to hear this and completely understand your frustration, especially as a long-time customer. This isn’t the level of service we aim to provide, and we apologise for the damaged pots and the issues with the survey discount and responses. We’d be very happy to provide you with a new discount code and look into everything properly if you contact us directly, so we can put this right for you.

Rated 4 out of 5 stars

Really good

Bought 2 packets of granola from Waitrose - berries and super seedy and both were delicious. I think some people are just accustomed to filling their faces full of sugar and find naturally sweetened products less palatable but I thought they were both really nice. Bit expensive at their full price, but around the same as a good loaf of sourdough which is what I would normally have for breakfast. This fills you for longer.

3 July 2025
Unprompted review
Bio&Me logo

Reply from Bio&Me

Love this! 😍 Naturally sweet, super tasty, and keeps you full 🥣💛🥄

Rated 1 out of 5 stars

Avoid

Avoid this product, it's tasteless..
I started to eat more healthy at the beginning of 2025, when I came across the cocoa and nut granola, I thought it would give me a taste of chocolate without the guilt, totally not worth it, it's got no flavour if anything let alone chocolate and at 4quid they should be ashamed it's a terrible product

22 April 2025
Unprompted review
Bio&Me logo

Reply from Bio&Me

We’re really sorry to hear this and understand your disappointment. Our Cocoa & Nut Granola contains no added sugar, so the flavour comes naturally from the ingredients rather than extra sweetness. We appreciate your feedback and are sorry it didn’t meet your expectations. If you’d like to discuss this further, please feel free to contact us directly so we can help.

Rated 1 out of 5 stars

Hard like stone

Hard like stone

15 April 2025
Unprompted review
Bio&Me logo

Reply from Bio&Me

We’re sorry to hear you had a poor experience and understand how disappointing it must have been. If you contact us directly with your order info we’ll be happy to help sort it out.

Rated 1 out of 5 stars

full of sugar (kefir)

I’m on a diet and I’m very careful about how much sugar I consume, trying to eliminate it as much as possible. I used to have five doughnuts and a milkshake for breakfast, but now I usually have a banana and kefir. I bought BIO&Me natural kefir for the first time and was shocked when I tasted it, it was surprisingly sweet. I checked the label and saw that the sugar content was 7%. Just to put this in perspective, sugary Coca-Cola has 8%. What they’re doing is nothing more than adding sugar to make people addicted to their product. It’s really sad to see a company that claims to be healthy and care about people actually filling their products with sugar. I will never buy their products again, that’s for sure.

19 March 2025
Unprompted review
Bio&Me logo

Reply from Bio&Me

We’re really sorry to hear this and understand your concern. Our natural kefir contains no added sugar. The sweetness comes from naturally occurring milk sugars, a small amount of oligofructose, and any fruit purées we add. By comparison, a Coca-Cola contains 8% added sugar, while all the sugar in our kefir is from natural sources. Our latest tests show the sugar is actually much lower, likely around half of what is on the current label, and we will be updating the labels soon. The carbohydrate values are higher because of exopolysaccharides produced by the bacteria during fermentation, so not all carbohydrates are sugar. We appreciate your feedback and are sorry the taste was not what you expected. If you would like to discuss this further, please contact us directly and we will be happy to help.

Rated 1 out of 5 stars

Wish I'd checked the negative reviews…

Wish I'd checked the negative reviews here before buying this granola. It was on offer at Morrisons so thought it worth trying. The Super Seedy & Nutty packet I chose is inedible. It's very hard and clearly stale although has a best before date of Dec 2025. I'm worried some parts are so hard they would damage my teeth. So it's been binned and put £3 down to bad experience. Avoid.

1 March 2025
Unprompted review
Bio&Me logo

Reply from Bio&Me

Hi there, we’re really sorry to hear about your experience with the Super Seedy & Nutty granola 😔 This definitely isn’t what we want for our customers. Please feel free to contact us directly so we can discuss this and make it right. We really appreciate your feedback and are sorry it wasn’t a positive experience.

Rated 5 out of 5 stars

Fruity

Can't beat Super Berry Granola. Full of decent nutty clusters and bursting with fruit. Healthy, satisfying and keeps me full throughout the day.

13 February 2025
Unprompted review
Bio&Me logo

Reply from Bio&Me

Yes! 😍 Nutty, fruity, and filling - breakfast done right 🥣💛

Rated 5 out of 5 stars

Delicious porridge

The porridge pots contain a wonderful blend of oats, mixed seeds, fruits, etc. Really tasty and has a wonderful texture. It was easy to prepare and tasted nice. It was quite filling as well. Best food for the cold. Recommended.

10 February 2025
Unprompted review
Bio&Me logo

Reply from Bio&Me

Yes! 😋 Tasty, filling, and cozy breakfast vibes 💛

Rated 1 out of 5 stars

Very poor service

Ordered before Christmas EVRI the courier sent me a message saying delivery was delayed . Heard nothing so checked with EVRI who said contact buyer as delivery was over 5 days and ask for a refund or resend order

Contacted firm numerous times sent them screenshots from EVRI no response re my
order. Will never order from them again . No refund

6 January 2025
Unprompted review
Bio&Me logo

Reply from Bio&Me

Hi there, we’re really sorry to hear about your experience and completely understand how frustrating this must have been 😔 We’d like to look into this and make it right. Please contact us directly so we can resolve the issue and arrange a refund or replacement as quickly as possible. We really appreciate your feedback and are very sorry for the inconvenience caused.

Rated 1 out of 5 stars

Stale tasting granolas and unsatisfactory customer service

I’ve been a loyal Bio & Me customer for over six months, receiving 6-8 boxes of granola monthly via subscription. However, my recent experience with the Cashew and Almond granola has left me deeply disappointed. Both boxes tasted stale and synthetic, and I ended up discarding over 80% of the product after trying just one portion.

When I reported the issue, I provided all the requested details and photos promptly. In return, I received an apology and 4x £1 vouchers as a goodwill gesture. Unfortunately, these vouchers cannot be used together, meaning only £1 off per box. This doesn’t apply to my subscription anyway, so I was essentially told to spend more money to benefit from the resolution.

A quick glance at Trustpilot shows multiple negative reviews echoing similar concerns about product quality. It’s disappointing that my experience aligns with these recurring issues, and the resolution offered felt inadequate given the circumstances.

Bio & Me products are usually of a high standard, but I sincerely hope the company reconsiders how it addresses customer complaints and ensures the quality of its products matches its reputation moving forward.

11 November 2024
Unprompted review
Rated 5 out of 5 stars

A great help

It can be hard to pin down cause and effect when it comes to health. But I can say with some certainty that my digestive wellbeing, and in turn my mental health, has improved since I began eating Bio&Me cereal for breakfast a couple of years ago. And for that I'm very grateful.

5 November 2024
Unprompted review
Rated 1 out of 5 stars

I have not liked any product so far

I have not liked any product so far:
- cocoa and hazelnut granola
- toffee porridge
- apple and cinnamon porridge

The granola is very stale. These all taste bitter. The seeds are unpleasant in the porridge.

If you have any taste buds, steer clear!

6 August 2024
Unprompted review
Rated 1 out of 5 stars

Stale Granola

Bought 2 different packets of this from Asda, both were stale & off. I notified them via Facebook & to be fair they came back quickly, but were completely uninterested to have it back & find out what was wrong.

They sent 2 replacement boxes (Cashew & Almond), one was just about ok. The second I opened the other day, it was OK for a few days, but since being open it's gone really stale tasting this morning.

The Cashew & Alomd really is the most hardcore uninteresting granola we've ever bought of tasted. I don't want anymore replacements!! The berry one which was stale too, tastes completely synthetic. Never again!

10 June 2024
Unprompted review
Rated 1 out of 5 stars

Sugar?…

I bought the vanilla kefir yogurt and was excited by the fact that it says no sugar. I don't like sweet things particularly and sugar, obviously, won't help anyone restore their gut biome. This yogurt or kefir (which is it?) is so sweet, it's vile, and it begs the question what is in it exactly? I don't think I trust it

14 May 2024
Unprompted review
Rated 5 out of 5 stars

Bio&Me Vanilla Kefir yoghurt - Absolutely Delicious This has got to be one of the most…

This has got to be one of the most delicious Vanilla Kefir yoghurt's I've tasted. For someone like myself who avoids sugar, but likes a little sweetness, this is perfect. The makers of this live cultured kefir yoghurt have also been very clever by including Chicory Root, which is a pre-biotic. Works in perfect harmony with the pro-biotic live culture.

20 March 2024
Unprompted review
Rated 1 out of 5 stars

Kefir Live Vanilla Yoghurt not pleasant to eat.

I decided to try Bio&Me Yoghurt and was very disappointed. It gave me really bad indigestion. I tried it for three days to see if it was a one off but it wasn't. I looked at the ingredients and found that chicory roots were added to the Yoghurt. Why? Yoghurt should be a pure dairy product.
There was a lovely smell of Vanilla when I opened the pot however the Vanilla taste did not come through in the taste. The taste was unusual and not pleasant at all. My partner agreed with me. Well, I'm sticking with known brands from now on. I did complain but it seems the company has no customer support.

16 April 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look