BINIBAMBA Reviews 133

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often describing them as luxurious, soft, and well-made, with many noting their durability and stylish design. The customer service is frequently highlighted as exceptional, with many people appreciating the quick responses, helpfulness, and personalized approach from the team. However, some customers also noted issues with product quality, such as defects, loose wool, or threads sticking out, suggesting occasional lapses in quality control. Conversely, a small portion of people were dissatisfied with customer service, describing it as appalling in some instances.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the beautiful materials, design,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the high quality of products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My package didn’t arrive as scheduled, and it was Binibamba that sent an email wondering if I’d received it. When I confirmed I had not, Hannah at customer service provided tracking info and suggestio... See more

Rated 5 out of 5 stars

Obsessed with the Quality! 5/5 Stars I am absolutely thrilled with my recent purchase from Binibamba! I purchased the moon puffmuff alongside the cloud booties and the cloud snuggle suit. The qual... See more

Rated 5 out of 5 stars

The incredible Hannah, from Customer Service not only rectified MY error regarding a pre-order item but she went out of her way to ensure my order arrived in time before my travels. This is what sets... See more

Rated 5 out of 5 stars

Really great product, such high quality - I ordered the wriggle mat and it’s so luxurious and gorgeous. Had a small issue that the free tote didn’t arrive with it and Hannah in customer service sorted... See more


Company details

  1. Baby Store
  2. Baby Clothing Store
  3. Fashion Accessories Store

Written by the company

At BINIBAMBA we're all about finding ‘the one’. It’s a love letter to individuality. To having fun with fashion - no matter your age. To parenthood. To STARTING OFF, STANDING OUT. Big and little kids unite - we’re celebrating and sharing style, together. Welcome to our snuggly world. Join us and find ‘the one’ at BINIBAMBA.


Contact info

4.8

Excellent

TrustScore 5 out of 5

133 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The best gift to give and receive

The best gift to give and receive. Pure quality great for the organic mamas. Love that the sheepskin keeps my baby warm in the winter and regulated in the summer. Great service speedy delivery.

22 January 2025
Unprompted review
Rated 5 out of 5 stars

Mitten replacement

I purchased the buggy bundle in toast during the recent Black Friday period. Whilst I loved the puffmuff and snuggler, one of my buggy mittens arrived rather deflated.

Initially I brushed this off as I understand all products are handmade, but 25 days in I was really disappointed with the state on this particular mitten. As the sheepskin was not as plush as the other mitten, it very quickly lost its shape, creased with wear and the stitching even started coming apart. On a windy day air would even blow into the mitten, leaving my hand cold.

In writing to customer services they offered me 20% off my next purchase. However after explaining that the item I had already purchased was not fit for purpose, they agreed to send me a replacement mitten once the busy Christmas period was over. I received this replacement just in time for the cold weather in January. I couldn’t be happier with my purchases and replacement mitten.

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Loving the sheepskin

Loving the sheepskin, this is the second one I order. It looks so premium we use it everyday of the year, the babies are so comfy in it.

20 January 2025
Unprompted review
Rated 5 out of 5 stars

Love our new pram mittens

Love our new pram mittens, attaching these to the pram means one less thing to remember when leaving the house (and less chance of losing one!). Binibamba's products are great quality and I hope to see them expanding their product offering in the future.

22 January 2025
Unprompted review
Rated 5 out of 5 stars

Purchased a toast snuggler and made a…

Purchased a toast snuggler and made a mistake on the type of harness for my Nuna pram. However, this was resolved very quickly by customer service via Instagram. They helped exchange it for me and I’m truly grateful! Can’t wait to start using it and hoping to get a footmuff soon!
Highly recommend :)!

18 December 2024
Unprompted review
Rated 5 out of 5 stars

Fave kids brand

My third purchase from BINIBAMBA and it didn't disappoint! I recommend this brand to anyone with children – such special pieces which are luxurious and practical. Love love love!

16 December 2024
Unprompted review
Rated 5 out of 5 stars

Wow!

Wow! No other words to describe the products and the service! Fits great for Joolz strollers.

10 December 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

I wanted to order a beautifull puffmuff, but had some issues with my discount code. I reached out to their customer service and had great help from Hannah. She responded very quickly and fixed it for me. Much appreciated and can not wait for my order to arrvive :)

9 December 2024
Unprompted review
Rated 5 out of 5 stars

Very good quality

My daughter was very impressed with the sheepskin liner and now buying the mittens and muff for Christmas very impressed with customer service when I needed them

8 December 2024
Unprompted review
Rated 5 out of 5 stars

Puffmuff (toast) for buggy

After our good experience with the snuggler from Binibamba, we decided to order the Puffmuff for the colder winter(days). Such a beautifull color and good product. Warm, big, luxurious. Good quality and fits perfect in our bugaboo fox 5. Would defeniteley recommend the products from Binibamba.

4 December 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic, great quality products. The sheepskin pram liners are such great quality they last for ages even in any kind of weather. The company has great customer service and quick response times. During seasonal promotions they offer good free gifts or discount codes.

7 December 2024
Unprompted review
Rated 5 out of 5 stars

Amazing product!!

Amazing product!!! That’s what I was looking for – excellent quality and fast delivery!
Impressed with BINIBAMBA items,I ordered 4 diferentes things and I cant choose what I like the most,its quality, style, features, and worth every penny.
I am thrilled with this brand.Highly recommended for anyone who is looking for a reliable product with great quality.

3 December 2024
Unprompted review
Rated 5 out of 5 stars

Lovely Puffmuff in Moon…

Bought a Binibamba Puffmuff in Moon colour & absolutely love it! My little one is so snuggly inside, and the quality is great. Service & delivery very fast too. Thanks!

29 November 2024
Unprompted review

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