Excellent customer service by Dominique!! Very responsive to emails and she kept me well communicated with ETAs for out stock shocks. Very fast delivery and well packaged items. I am very pleased and... See more
Company replied
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A reliable company with a very competent team! I ordered a Bilstein suspension for my Alfa Romeo Mito. I was immediately contacted by Mike, a very professional person who assisted me every step of... See more
Company replied
I had a B14 kit fitted to my T5 camper van which wasn't cheap. 3 years later, and less than 5k miles, I have a leaky front damper which now needs replacing. Van Style (who I bought thye kit from) a... See more
Company replied
Disappointingly, the shocks i ordered have started leaking after 2 years and about 10k miles. The oem shocks did 50k and lasted much longer. No harsh treatment from me, just sedate driving on normal... See more
Company details
Written by the company
Bilstein Shocks.co.uk is the number one supplier for Bilstein shock absorbers and suspension kits. Our online shop has thousands of suspension car parts listed. We are now under the management of Sourcefy Ltd. UK, an official partner of Thyssenkrupp Bilstein GMBH. A home to Bilstein experts.
Contact info
71–75 Shelton Street Covent Garden, London , London, United Kingdom
- +44 20 7870 1187
- sales@bilstein-shocks.co.uk
- bilstein-shocks.co.uk
3.9
Great
158 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I reached out about shipment details…
I reached out about shipment details and they were very quick to respond, with proper information, and followed up promptly with additional shipment info. Very happy with my purchase process!!
3 October 2019
Unprompted review
Kindness & quick response
I am grateful for the careful response to orders from Japan.
29 September 2019
Unprompted review
Very good communication
18 September 2019
Unprompted review
Easy to order via web chat
Easy to order via web chat, and also good email response on order progress
16 September 2019
Unprompted review
Honestly 31 emails to and from to get…
Honestly 31 emails to and from to get x4 washers what a joke
9 September 2019
Unprompted review
Yeah customer service is a joke
Yeah customer service is a joke, these people know nothing about car suspension, constantly ringing and emails to no avail, they must have plenty of money because clearly they do not want my return custom, I think I will go with the likes of Gaz next time see if they want my hard earned cash.
3 September 2019
Unprompted review
A1 Bilstein UK Team
The team were ready, willing and able to help on a difficult project. Top work!
29 August 2019
Unprompted review
ordered Tuesday arrived Friday from…
ordered Tuesday arrived Friday from germany all ok happy with service.
23 August 2019
Unprompted review
Great except for customer service
Just had the 5100 series installed on my Jeep which has a 4" lift and had some death wobble and suspension issues. Did the job and everything works great but the one issue I did have prompted me to call customer service and that's where everything came to a halt. Justin was not friendly or pleasant to speak to. Luckily I was able to have issue resolved back at the service shop that installed them and overall have to say that regardless of the rudeness, the product works great.
2 August 2019
Unprompted review
Excellent communication
Excellent communication, clear information on what was in stock when no one else could deliver. Arrived in USA, very fair shipping prices, original boxes, high quality. Super.
24 July 2019
Unprompted review
I would like to be pampered a bit when…
I would like to be pampered a bit when I unload a bit cash to another country.
A tracking #
A conformation e mail
A text .
I got nothing till I reached out.
I still don’t know when it will arrive.
17 July 2019
Unprompted review
Fast and dedicated customer service.
16 July 2019
Unprompted review
Smooth transaction
Ordering via the website was easy and delivered quickly and well packaged. Many thanks
9 July 2019
Unprompted review
Bad experience
Placed order since last August. Haven’t receive it. Many excuses. Now, email that I regularly contact with is not working.
14 June 2019
Unprompted review
Excellent product at a very good price
31 May 2019
Unprompted review
Too difficult to cancel order
No delivery date given at time of order. Tried to cancel but emails bounce back. No phone number. A lot of wasted effort.
No they are on the way out to me a week after I ordered them. I STILL DON’T WANT THEM!
Update. Following my review I got an instant refund. Thanks.
30 May 2019
Unprompted review
Promised two day delivery and paid…
Promised two day delivery and paid £25.00 “express delivery “
Still waiting two weeks later 🙄
27 May 2019
Unprompted review
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