Getting a video here is EASY, no matter whether you need 20 videos or just one. The process is fast, easy, and straightforward. Not the case with most other similar services with their MOQs, credits,... See more
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See what reviewers are saying
Billo Team, I hope this message finds you well. I just wanted to take a moment to express how impressed I am with your platform. Billo has been incredibly easy to use and has truly streamlined... See more
Company replied
Our experience with Billo has been amazing! Here's why: 1. Extensive list of creators to choose from 2. Turnaround time of the videos has been 24-48 hours which is amazing 3. Billo customer ser... See more
Company replied
Everything is just so simple. Connecting with these brands makes things extremely easy. You know exactly what you're getting into even before you apply and when you're accepted, you don't need to... See more
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Company details
- Video Production Service
- Internet Marketing Service
- Online Marketing Agency
- Online Marketplace
- Software Company
Written by the company
Billo is the first-of-its-kind creator marketing platform that turns brand-creator partnerships into a measurable growth channel. It brings creative collaboration, testing, and scale into one data-fed workflow, so teams go from idea to winning ad without the guesswork.
Contact info
584 Castro St #2163 , 94114, San Francisco, United States
- +1 650-699-6740
- help@billo.app
- billo.app
4.2
Great
515 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I just started this app and my UGC…
I just started this app and my UGC journey but it seems to be pretty good
28 December 2023
Unprompted review
Reply from Billo
Thank you for your collaboration, we are glad to work with you 🤩
Great service
Great service, great customer service. Would like higher paying campaigns.
But overall great
30 November 2023
Unprompted review
Reply from Billo
Thank you for bringing this to our attention! We're always looking to improve and provide the best user experience, your feedback is very important to us 🙏
We are grateful to have creators like you on board. Thank you for your collaboration and great work ethic!
Best 💜
I think the staff at billo.app is quite…
I think the staff at billo.app is quite helpful. The one thing I wish would change is that it may take a little time 1 business day or more to hear a response.
What I would like to see from the creators on the app is to see more diversity in the videos they do. It seems as though most are used to doing ads so if you order an honest review or a how to it still comes out like a tik tok ad.
It would be great to invite creators from the examples page. Also it would be nice to have a photo option for product images, product photography and modeling product in still shots.
17 November 2023
Reply from Billo
Thanks for taking the time to share your feedback with us.
There is room for improvement and we are working on making everything 100% every day.
We offer a photo add-on for every task order. It's $79 per creator for 4 photos with a description of your choice.
We appreciate your patience and we hope we get a chance to provide you with a much brighter experience in the future!
Best 😊
I was very nervous initially to make my pitch video but quickly overcame the nervousness because of the simple instructions given to me.
I was very nervous initially to make my pitch video however the rep at Billo, particularly Ausrine, was so helpful in helping me with certain video questions that I just trusted her and the process, followed Ausrine's notes and moved forward! I am grateful to keep doing the instructions given to me but it started with Ausrine.
25 October 2023
Unprompted review
Reply from Billo
Hi there! Thank you so much for your kind words. We are so happy to have you on board 💜
like everything about it
like everything about it. How to navigate through the website is easy. I like that people can apply for your task and how that is set up. I do think it's pricey, but the quality is there so it's definitely worth it.
30 October 2023
Reply from Billo
We’re delighted to hear about your recent experience with us and we’re so pleased that you are happy with our platform. Thank you for taking the time to share your experience and we look forward to welcoming you back soon. 💜
I’ve been very happy with Billo
I’ve been very happy with Billo. I’ve been connected with several brands and creating content for great products I can really get behind. I’m getting to discover new and exciting products, create UGC videos, and getting paid by the brand for my content.
5 October 2023
Unprompted review
Reply from Billo
Thank you for your feedback, that means a lot to us.
Happy to work with you!
Best ✨
A must in 2023 for businesses
Honestly, if you're not using billo in your business you're missing out. I'm gonna go out on a limb and say most businesses don't have someone who can, will or wants to get on camera and the people you find here are THE camera people you need for your business. There are so many positives here I am afraid to even list them all out.
8 September 2023
Unprompted review
Reply from Billo
We’re delighted to hear about your recent experience with us and we’re so pleased to know that you are happy and would recommend our service. Thank you for taking the time to share your experience and we look forward to working on more projects with you. 💜
The pay is too low
The pay is too low. There are brands wanting videos that require labor: writing a script, filming, and editing and paying less than $100. Moreover, these business will run ads on your work and profiting greatly. The creator is severely underpaid.
This app is good for someone brand new at content creation.
7 September 2023
Unprompted review
Reply from Billo
Thank you for bringing this to our attention! We're always looking to improve and provide the best user experience, your feedback is very important to us. 🙏
We are grateful to have creators like you on board. Thank you for your collaboration and great work ethic!
Best 💜
Used them for several UGC projects
Used them for several UGC projects. I love it
3 September 2023
Unprompted review
Reply from Billo
Thank you for taking the time to give your feedback. We really appreciate it!
Easy & Convenient!
Billo has been great to work with; so easy and convenient! I will say there are a few things that could be better which is why I gave 4 out of 5 stars. Clarification on a few video do's and don'ts would be better but overall it is a great app and company!
7 September 2023
Unprompted review
Reply from Billo
Thanks for taking the time to share your feedback.
We agree, there are always things to improve and we are working on that every day.
We look forward to providing you with a 5-star experience in the future!
Best wishes 😊
Do not use
First video we got was great. Second took 5 weeks and by the time we received it we no longer could use it for our campaign. We also had to chase up the video for two weeks before we got it with zero communication. It’s now taken two weeks for billo to contact us saying they won’t refund us. Looks like we’ll be actioning a charge back with our bank. DO NOT USE.
To add to Billos reply, it was auto approved as there is no option to not approve. What a joke!
8 August 2023
Unprompted review
Reply from Billo
We want to extend our sincerest apologies for the experience you've had with our service. We greatly appreciate your feedback, as it helps us improve and ensure a better customer experience moving forward.
Upon investigation, we want to address your concerns:
We understand that timely delivery is crucial for your campaigns. We apologize for the delay caused due to the creator getting sick which he communicated to you via direct chat.
We do acknowledge that there were delays in the delivery and approval process. The inclusion of add-ons did extend the approval timeline slightly.
The video was delivered within 15 days from the time you shipped your product.
You were given the option to place up-to 2 edit requests but since no further action was taken, the video was auto-approved by the system.
While we understand your perspective, we also value the creator's efforts as he followed what was listed in the task parameters that's why your refund request was denied.
We're truly sorry for any trouble you've faced. We're committed to improving based on your feedback. If you need more assistance, please reach out anytime.
Amazing
Amazing, due to the creator can catching the feathers from consumer use sight within short time.
16 August 2023
Unprompted review
Reply from Billo
Thank you for taking the time to give your feedback. We really appreciate it!
Billo is terrible.
I'm not a "review" person. I only did this to warn others that Billo is terrible. Both of my videos have taken much longer than they stated they would take. Can't change dimensions once I've placed an order (not sure why). Customer service is terrible, and they take forever to respond. In the end, the video I received was pretty low quality. Asked for a refund several times and can't get one because, by the time you realize this service sucks, they've closed the refund "window". Second creator ghosted me and never sent a video and I had to hound them for it. Stay away.
8 August 2023
Unprompted review
Reply from Billo
We appreciate your feedback regarding your recent experience with our service, and we're truly sorry for the inconveniences you encountered. Your concerns are important to us, and we're committed to addressing them to enhance our service quality.
We sincerely apologize for the delay in delivering your videos. We understand how crucial timely delivery is, and we're actively investigating the cause of these delays to prevent such occurrences in the future.
Regarding your concern about aspect ratio changes, we would like to clarify that each task can only accommodate one product and one aspect ratio. We understand that this limitation might not align with all user preferences, and we're evaluating options to enhance this aspect of our service.
We understand the frustration caused by the inability to change aspect ratios after creators have begun working on a task. However, we made an exception in your case. We issued you a credit code to allow you to create a new task with your preferred aspect ratio.
In regards to the refund request, we apologize for any misunderstanding. As per our refund policy, cancelation requests need to be made within a specific timeline, and unfortunately, we couldn't process the refund in this case.
Once again, we deeply regret the challenges you've faced, and we're committed to making things right.
Thank you for sharing your experience with us. Your feedback serves as a valuable opportunity for improvement, and we're determined to learn from this and enhance our service for all our customers.
Great service
Great service! Tried multiple times and the videos were great!
1 August 2023
Unprompted review
Reply from Billo
It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us 💜
I use five different UGC apps and Billo…
I use five different UGC apps and Billo has the largest amount of open/viable jobs in its marketplace. It pays on time, has a clear system and supports the content creator if there are ever any issues. It’s hands down my favorite
5 August 2023
Unprompted review
Reply from Billo
Thank you for your feedback, that means a lot to us.
Happy to work with you!
Best ✨
Very disappointed
Very disappointed. I used the service multiple times and on one occasion I did not proceed with a video and they’re refusing to refund my funds despite their business having no cost from me cancelling the order. Customer service was terrible. Beware!
4 August 2023
Unprompted review
Reply from Billo
Thank you for sharing your feedback with us, even though we understand it was a negative experience for you. We apologize for any inconvenience caused. As per our refund policy, cancelation requests need to be made within a specific timeline, and unfortunately, we couldn't process the refund in this case.
Your feedback is valuable to us, and we'll take it into consideration to improve our services and customer support. We hope you'll give us another opportunity to serve you better in the future.
Great Video for Niche Market
We are in a niche market, so I was skeptical that we were going to get creators who were qualified to speak to our audience. Within 24 hours, 2/4 who applied were definitely qualified, and the one I chose knocked it out of the park!
We'll test this video, but we will likely be back for more! As a one-man marketing team, not having to spend time making videos for our ads is fabulous and well worth it.
2 August 2023
Unprompted review
Reply from Billo
Thank you for taking the time to share your experience and we look forward to welcoming you back soon💜
Billo is fantastic!!!
Billo is fantastic for anyone wanting to work as a full time content creator and work with a variety of awesome brands! I’m so grateful I found this app!! The team is always sweet and helpful and I love getting paid to create :)
1 August 2023
Unprompted review
Reply from Billo
Hi there! Thank you so much for your kind words. We are so happy to have you on board💜
Reply from Billo
We really appreciate you being our creator. 🎬⭐⭐⭐⭐⭐
We’re here for you anytime!
The worst experience ever! I am waiting for REFUND
So I created the task and I asked the creator to make a "review" concept for one of my service businesses. I had a script, I explained exactly what I need from her and also I showed one ad from my competitors to the creator so she could understand exactly what I wanted from her.
And the result was her showing just her face moving it up and down and the script was illustrated with voice-over. I never asked her to do voice-over instead I was expecting her to talk to the camera. And customer's service reaction was she has to give an honest review. And the creator's response was I can't remember the script by heart! What is this??????????? Are you kidding me??? I have asked the support either for a refund or some other creator to do the job that I asked!
1 August 2023
Unprompted review
Reply from Billo
Thank you for sharing your feedback with us regarding the review video you requested from one of our creators. We apologize for any inconvenience caused and understand your frustration with the delivered content not meeting your expectations.
We truly value your satisfaction and strive to provide the best service possible. Upon reviewing the situation, we found that the type of video you requested, an "honest review" video, typically involves creators sharing authentic experiences with a product, mentioning its benefits, and offering one area for improvement without any specific briefing or instructions.
However, we acknowledge that there might have been a misunderstanding during the task creation process, leading to the creator using voice-over instead of talking directly to the camera as you had envisioned. We are sorry for any miscommunication that may have occurred during this process.
As much as we understand your request for a refund or to change the creator, due to the nature of the "honest review" video type, it becomes challenging for us to fulfill these specific requests. Nevertheless, we take your concerns seriously, and we have reached out to the creator to ask for the necessary changes to align the video more closely with your initial requirements.
Thank younk you for your patience as we resolve this.
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