Billo Reviews 515

I had less than a day feedback response after uploading video and after the second try for audition it took literally hours to receive a welcome response. Which makes support awesome.

Of all the platforms I use for brand deals, this is my favorite!

Great product excellent communication Keep up the good work

I am excited but I’ve also applied to over a hundred gigs, and haven’t recieved my first yet after a week and a half! I’ve heard great things about Billo, I just worry it may not be the best for beginners as advertised.

I am having a great time looking through the offers. Thinking carefully of a good way to pitch myself for the offers I’ve applied to, just an encouraging and positive experience for this stage of my life.

Experience as a brand owner utilizing billo since 2023 has been less than desirable. We've prepaid credit, my mistake, but figured we'd generate a bunch of content all at once, no problem. First set of videos were decent. 2 months later we go back to get more videos made, they purposely hide your prepaid credit code, so at checkout I assumed I'd be able to find it but to no avail. For the sake of time and awaiting customer support, we went ahead and 'purchased' the video project assuming support would be competent to help refund or credit the difference based on our prepaid credit. No dice, essentially robbing us of another couple hundred dollars.

Such a bad taste in our mouth, we still have a couple thousand dollars left of pre paid credit, now we're in 2024 we're going to go back and use up all of our credit just to get it over with. Funny enough, they've now programmed to put the prepaid credit amount at check out, I'm sure due to similar complaints.

We've already decided to never use billo once we're done using the remaining credits. There are limited creators on the platform and they are paid only a fraction of what Billo takes home. Content creators will be better off making videos off platform than giving such a big cut to Billo. Great concept, extremely poor execution and retention practices.

Billo has given me a way to stay home with my family and do what I love doing.

I’ve hired 5 creators from Billo, and will not hire any more. Too many hoops to jump through to really get what you need. There’s always some catch to why they really can’t help you with what you need. Do not pay extra for “premium” creators, as they are no better than the others from my experience. You must be super specific in exactly what you want in your video. Do not give a creator free rein to “show their creativity” or you will get burnt. You will need to write out the script for them to follow verbatim, otherwise, you’re stuck with whatever they decide to say. If you don’t list absolutely everything in the project “brief” (like writing the exact script for them to read), you will NOT be allowed to request any edits. I paid for 2 edit requests, however I did not receive any. Reason being that I didn’t specifically direct the creator to NOT say a specific comment they made in the video. How would I know they would make that comment? Just ridiculous… how would I know they’d come up with a statement about our product that is not true? So, we’re out $375 since the video we received is not usable. I would recommend finding a different source for your videos.

very convenient and valuable tool. the whole journey was very smooth. love the concept and they have some great people to work with

So bad app. The charge you for extra fees without telling you! The customer support is also incredibly bad!

UPDATE FROM THEIR REPLY:
Stop lying!! You make it sound like you can use your balance and then top up the rest with card payment... NO YOU CAN'T!!! The only thing you can do is top up more balance which has a minimum $500 spend, which then puts you in the same loop hole, never having enough, so always having balance left over.

You obviously introduced this so you could rely on people not using their balance, and keep all the extra money.

For the record, I contacted you IMMEDIATELY after adding the balance. You took 3 days to reply and said you would charge me $125 for some lazy ass staff member (who took 3 days to reply) to click 'refund'. That's unacceptable and straight up fraudulent.

All you had to do was allow a partial card payment or refund (considering I paid the full amount via card also)... yet you continue to steal and hold your customers money indefinitely, while they cannot open anymore jobs with their balance.

I repeat, stay away from Billo, there's other UGC companies out there which offer the exact same thing, without the fraud Billo run.

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They have released this new nonsense called 'Billo Wallet'. So as instructed, I topped up my balance where the minimum you can spend is $500.

Our order came to more than $500 so we couldn't use our credit.

So we paid via credit card, and then asked the balance to be refunded. But oh no, they will only refund you if they deduct a 25%!!!! yes a 25% FEE!

They advised that I should use the balance on another video instead... so I tried to, and my balance was $50 short of the total order value again. So I removed some features (even though we wanted the extras), and was still $1 short for the bare minimum, so now have 2 options:
1) Top up $500 and go through this process again and always be forever short.
2) Lose 25% for some person to click 'refund'.

Billo used to be great, but now they're just GREEDY! AVOID at all costs. We're taking our UGC business elsewhere.

Worst unresponsive customer service ever experienced.

Terrible waste of money.

Had a creator steal product and not complete the job, Billo offered to refund my credits, then offered the cost of the product, not what I could of sold it for + shipping costs. So lost money on the first job as all I got was credit back.

The creators are very average, that produce low grade content, and barely any to choose from, I guess that's why they make you sign up before you can see the creators.

Our experience with Billo has been great so far. We would suggest that there would be an option as a drop down to choose creators based on their expertise, such as automotive, motorsports, outdoors etc. This would help streamline the process of making sure that we choose the correct creator based on our specific needs. We would also suggest that perhaps there was a "contact creator" option before choosing them to ensure that they are in fact, the correct fit for our content.

Smooth Process. Very happy with the results so far.

Amazing app! definitely worth trying

I had no idea how it would work out and I'm very impressed by this Website! Easy to use and very satisfied!