This was the easiest and best way to ship a bicycle across the country to my grandson. Purchasing the shipping label was simple, all I had to do was put it on the box and take it to the carrier. I w... See more
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Set account, dimensions with weight, print labels and drop off. That simple. Tracking and notifications were perfect and the bike delivered on time and undamaged. Thank you, Jody M
I tend to be a paranoid shipper. As was the case for one of my recent shipments. I had two boxes going to a bike shop in Oregon. When the bike showed up and not the gear box, I immediately filed a cla... See more
This was our first time using BikeFlights and we had a very good experience. Being that it was the first time, we had lots of questions and logistics to sort through. Brenna and Fischer were so patien... See more
Company details
Written by the company
Bikeflights is the best bicycle shipping service, trusted by riders worldwide. We offer faster shipping, dedicated support and premium protection at less cost so that you can ship the best way, guaranteed. Join over one and a half million served —including individuals, bike shops, events and cycling industry businesses— who have used Bikeflights to ship their bikes, wheels, e-bikes and gear with confidence since 2009. Ship the best way with Bikeflights.com. We ship. You ride.
Bikeflights.com
Written by the company
- We ship. You ride.
- The best way to ship a bike, e-bike and bike gear. We've been doing it for more than 15 years and served more than 1.5 million bike-related shipments.
- Need a box?
- We have premium, thoughtfully designed and easy-to-pack boxes available.
- Customer Support 7 Days
- You can reach our Support Team of fellow cyclists via phone, email and chat Mon-Fri: 6 AM-6 PM PT, Sat-Sun: 7 AM-2 PM PT. Our Virtual Assistant can answer most questions 24/7.
Contact info
8000 N Fowler Ave, 97217, Portland, United States
- (541) 705-2453
- support@bikeflights.com
- bikeflights.com
4.6
Excellent
54K reviews
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Reply from Bikeflights.com
Hi Dan,
Thank you for your review. We're very sorry to hear your e-bike arrived with damage to the controller. We understand how disappointing it is when a shipment doesn't arrive in the condition you expected.
While damage during transit is uncommon, we know that doesn't make it any less frustrating when it happens. We're glad we were able to review your claim and provide compensation for the damage to help with the replacement of the controller.
We appreciate your feedback and hope you'll give us another opportunity to provide a better shipping experience in the future.
- The Bikeflights Team
Got here fast and perfect shape.
Fast and easy to get shipped. It got here faster than I expected. It was in perfect shape. Price was fair. The insurance maybe a bit high. It would be nice if there was more break down on insurance prices.
15 June 2026
Great price and communication
The price was great and the communication was very thorough.
15 June 2026
Beware cost increases
The shipment arrived fine, but then I an email that an extra $131 would be charged because the dimensions of the box were 1 inch greater than j specified., more than doubling the cost of the shipment I disputed this and provided pictures showing the dimensions I had were correct. Michael (who was replying to me) ignored the pictures I sent, snd kept replying with a csnned response.
Definitely feels like this company offers great estimates thrn drastically increases the cost afterwards.
11 June 2026
Reply from Bikeflights.com
Hi Robert,
Thank you for sharing your experience. We're glad your shipment arrived safely, but we're sorry to hear about the frustration caused by the post-shipment adjustment and your support experience.
Additional charges can occur when the carrier's audited dimensions or weight differ from what was entered when the shipment was booked. These audits are performed by the carrier after a package enters their network and can result in adjustments when discrepancies are found.
We also apologize that our responses came across as canned or that it seemed the photos you submitted weren't being considered. That's certainly not the experience we want to provide. We review the documentation customers send as part of our investigation, but we understand how frustrating it is if our communication doesn't make that clear.
Our goal is always to provide transparent pricing and fair resolutions based on the information available. We appreciate your feedback, as it helps us improve both our review process and the way we communicate with customers during disputes.
-The Bikeflights Team
Agents were friendly
Agents were friendly, knowledgeable and stayed on task. The bicycle arrived at its destination 2 days early and in good condition. Will use your services in the future. Thank you.
12 June 2026
Good deal and would use again
4 June 2026
I used one of the shops recommended and…
I used one of the shops recommended and labeled on your site to pack and ship the bike - they provided the box dimensions and weight which I used when booking the shipment. After the bike delivered I received a notification that I was being charged extra because the info provided was off a bit. This feels like a scam to charge more money. I have sharing this with members of my bike club and that I don’t recommend your service
12 June 2026
Reply from Bikeflights.com
Hi Chandra,
Thank you for taking the time to share your experience. We understand how frustrating it is to receive an additional charge after your shipment has already been delivered, especially when you relied on the dimensions and weight provided by a recommended BikeFlights partner shop.
Our carrier audits package dimensions and weight after packages enter their network, and any differences between the booked and audited measurements can result in an adjustment. These audits are performed by the carrier and are not intended as a way to generate additional charges.
After reviewing your shipment, we determined that issuing a refund was the right resolution, and we're glad we were able to take care of that for you. We also appreciate your feedback, as it helps us continue working with our partner shops to emphasize the importance of providing accurate package measurements.
We regret that this experience left you with a negative impression and hope we'll have the opportunity to provide you with a smoother experience in the future.
- The Bikeflights Team
The Bikeflights team fixed UPS' stumble :)
The Bikeflights personnel stepped in actively when the UPS driver inexplicably failed to even ring the doorbell on the first delivery attempt, even though someone was in the apartment at the time! Once the situation was escalated, we got the delivery on a Saturday, which I think was due to some polite arm-twisting from Bikeflights because originally we were going to have to wait until Monday.
6 June 2026
Great service
Very easy to understand what to do. The bike shop packed great and bikeflight was so fast and efficient.
Thank you
13 June 2026
This was our first time using…
This was our first time using BikeFlights and we had a very good experience. Being that it was the first time, we had lots of questions and logistics to sort through. Brenna and Fischer were so patient and helpful - they really made the experience great. Bikes arrived home quickly and safely - phew!
2 June 2026
Excellent support staff
Shipment was easy and upon issues with receiving my bike the support staff was extremely responsive and assisted until I the issue was resolved.
12 June 2026
Delivered as expected
Delivered as expected. Service was easy and. The bike shop they worked with set it up. With an easy transaction got my bike delivered super fast. Wasn’t expecting it to arrive that quickly great service
13 June 2026
BikeFlights is always top notch
BikeFlights is always top notch. Easy to work with, easy to ship with, and the prices are great. Michael on the claims team was great and helped me make sure I was not charged additional by UPS. Thanks to all the BikeFlights crew!
6 June 2026
10/10 Service!
10/10. You get what you pay for! I reviewed several options to get my ebike from CA to GA, and went with what felt like the “turn-key” option. I got the Large box from you, it shipped quickly, and I love it included everything needed. Booking the shipping was easy, loved the communication, and the UPS pickup option. It only took 5 days to get my bike. It wasn’t cheap for an ebike, but I am glad I went with you all.
19 June 2026
Nice way for UT students to send their bike
I went to a bike shop students said was the best, Austin tri cylists, and there were - friendly attentive staff, and they facilitated shipping my bike. They boxed it up and all I had to do was get the shipping label from Bikeflights. Bikeflights picked the bike up from Austin tri cylists and my daughter got the bike in Denver in 2 days! Really grateful.
12 June 2026
It was delivered very quickly and safely
2 June 2026
I dropped my bike off
I dropped my bike off. Wednesday afternoon. In Myrtle Beach SC. It was delivered to Deland, Florida. Friday morning. It was the best exceptional service. That I could even possibly have imagined. Everything arrived. Perfect condition. And I couldn't be happier with the service. From bike flights.
Steve
12 June 2026
Great price and service!!
Instructions were very clear on how to pack etc. and pickup was smooth!! You can easily insure your bike and schedule a pickup if needed. The price was discounted to about $250, that was great!! Better than shipping via FedEx or UPS, it would have been closer to $800. The delivery went well, it was delivered week after week shipped it!
5 June 2026
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