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3.2
11 reviews
Replied to 75% of negative reviews
Typically takes over 1 month to reply
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We visited Big Mum Samosa’s today and the samosas were absolutely delicious. Fresh, full of flavour and clearly made with care. The service was also excellent, friendly, welcoming and efficient from start to finish. A great local spot and definitely somewhere we would happily recommend.
My experience on big mums samosas. Ordered them just to see what the hype is about and if they are actually tasty so would order again. The only plus point for me was the box they arrived in. The pastry is awful, falling apart. The veg ones had a slight kick but the rest of the taste was very mediocre. The lamb ones felt like I swallowed a cup of oil. Very over priced for what you get. Iv had better free ones at Indian weddings. No sauces or chutneys come with it, you can’t eat them there and then as they come cold. Sorry not for me
Had enough filling but flavour it's a mid for white people. Lacking on flavours and high cost
We ordered the veggie and lamb boxes of 5. The lamb ones were incredibly dry and bland - no taste whatsoever just a bit oily. As for the vegetarian ones, they weren’t bad but I’ll be honest I’ve had better. The most troubling part is how small the samosas were! Not very impressed, which is a shame as I was excited to try.
Reply from Big Mum’s Samosas
Hi Sam,
Thank you for taking the time to share your feedback — we really do value it. We’re constantly refining and improving our recipes, so comments like yours genuinely help us do better.
If you’d be willing to give us another chance, please drop us an email at hello@bigmumsamosas.com — we’d love to make it up to you by sending some free samosas, either delivered or in store.
Thanks again for your feedback, and we hope to have the opportunity to change your impression.
BMS 🧡
Utterly delicious, we visited Richmond for the day and walking down the cutest lane off the high street and discovered Big Mums Samosas. Honestly I would travel to Richmond again just to eat these, delicious, thin and crispy, filled with chicken tikka, or spicy lamb, paneer and much more !! super friendly staff, high class, 10 out of 10 !
Reply from Big Mum’s Samosas
Hi Andrea,
Thank you so much for such a wonderful review!
We’re absolutely thrilled you discovered us on your walk through Richmond and loved the samosas so much. Hearing that you’d travel back just for them truly means the world to us.
We can’t wait to welcome you back to Big Mum’s Samosas very soon! 🧡
I visited your shop in Richmond and was welcomed with warmth and friendliness. The food was fantastic and the chai was lovely. I left the shop feeling wonderful, as the owners were so kind to me. Thank you for your hospitality. I'll be back!
Reply from Big Mum’s Samosas
Thank you for taking the time to share such a kind review. It was a pleasure welcoming you to our Richmond shop, and we’re so happy you enjoyed the food and chai. Your lovely words truly mean a lot to us. We look forward to seeing you again very soon!
Really tasty samosas delivered to our office for Divali - would use again for sure. nice comms over email - but maybe could do with a phone number
Reply from Big Mum’s Samosas
Thank you for your feedback and for choosing us for your Diwali celebrations! We’re so glad you enjoyed the samosas and found the email communication helpful. We really appreciate the suggestion about a phone number and will certainly take that on board. We’d love to work with you again in the future.
The worse place you can buy samosas from. Tasteless, waste of money, ordering expensive is terrible and the service received is useless. Do not waste your money here
Reply from Big Mum’s Samosas
Thank you for sharing your feedback. We’re really sorry to hear that your experience didn’t meet your expectations. This isn’t the standard we aim for, and we take comments like yours seriously. We’d appreciate the opportunity to understand what went wrong and see if we can make things right. Please feel free to contact us directly at hello@bigmumsamosas.com so we can look into this further.
Agree with other reviews, tasteless, was hoping for something special given the hype. Nice packaging
Reply from Big Mum’s Samosas
Thank you for taking the time to share your feedback. We’re sorry to hear that the samosas didn’t meet your expectations, especially given the anticipation. While we’re glad you liked the packaging, we’re disappointed the flavours didn’t come through for you. We truly value honest feedback and would appreciate the chance to learn more about your experience and see how we can improve. Please feel free to reach out to us at hello@bigmumsamosas.com
Ordered some samosa s for a special day was really looking forward to eating them, unfortunately the samosas had no flavour were completely tasteless and although the boxes show them with chutneys we had no chutneys as they are now charging for chutneys, this is misleading and to be honest not worth the effort in buying again.
Reply from Big Mum’s Samosas
Thank you for your feedback. We’re sorry to hear that your order didn’t meet your expectations, especially for a special occasion. We’re disappointed to learn that you found the samosas lacking in flavour.
Regarding the chutneys, we’d like to clarify that this is clearly stated on our website prior to ordering that chutneys are not included and are available to purchase separately. That said, we appreciate your comments and understand how this may have been disappointing.
We value all feedback and will continue to work on improving both our products and customer experience. Thank you for taking the time to share your thoughts.
Tasteless
Looked forward to this treat but was disappointed not by looks or delivery and packaging but by there was no taste to them, it felt like the filling was just potato and possibly turnip with some pepper.
Won’t be buying again.
Just had a reply from big mum samosas almost a year and a half late! Pretty pointless to do a review, I had forgotten I had wrote it🙁
Reply from Big Mum’s Samosas
Thank you for taking the time to share your feedback. We’re sorry to hear that the samosas didn’t meet your expectations, especially as you were looking forward to them. While we’re glad you were happy with the delivery and packaging, we’re disappointed to hear that the flavour wasn’t what you hoped for. We appreciate honest feedback like this, as it helps us review and improve our recipes and overall experience. If you’re open to it, please drop us an email at hello@bigmumsamosas.com
so we can look into this further.
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