Bigmoto Reviews 

1,050
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 786 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and knowledgeable, making interactions easy and pleasant. Many found the service professional and efficient, appreciating fair pricing and clear communication. Reviewers often highlight the smooth user experience, recommending the company for their next motorcycle purchase. However, some customers noted concerns regarding product readiness and transparency. A few reported bikes were not ready for immediate sale, had undisclosed faults, or lacked promised MOTs and servicing. Additionally, some reviewers mentioned encountering unexpected additional fees, price adjustments during collection, or issues with communication like missed appointments and inattentive staff.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Service

Reviewers mention positive feedback about service, highlighting the quick and easy processes for money... See more

Product

Customers had positive experiences with product, often finding the purchasing process fairly good and easy,... See more

Price

People report positive experiences with price, often finding the offers fair and competitive, with many... See more

User experience

Users describe positive interactions with user experience, consistently finding the process easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service Tom was amazing just like talking to an old friend he really is a credit to your company it was all so easy I will definitely definitely be recommending you to family and friends... See more

Rated 5 out of 5 stars

They offered what I felt was a fair price for my Yamaha MT07 (and almost 10% more than SuperBike Factory). They subcontracted collection to s O s Motorcycle Recovery. Communication was excellent t... See more

Rated 5 out of 5 stars

I was in the market for a used bike after my previous bike was stolen. Ellis, the salesperson, was very helpful, friendly, and answered all the questions I had prepared before I even asked them! He ex... See more

Rated 5 out of 5 stars

What started off as a general enquiry ended up with the purchase of a new bike! Heard some good reviews about BigMoto so decided to see what the hype was about. Amy W was my sales advisor and she’s a... See more


Company details

  1. Motorcycle Dealer

Written by the company

UK’s fastest growing online dealership, providing used and new motorcycles through the UK. Buy online or visit instore, offering finance options on all bikes whether you’ve got good or poor credit, Bigmoto can find a solution to help. We aim to be a price leader on all our stock so if you’ve seen it cheaper with similar mileage let us know. We offer UK nationwide delivery, full walk around videos on request of all bikes, so get in touch, we’re waiting to help you! Join the movement #wearebigmoto


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(1,050)

743 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Incredible Customer Service and Great Bikes!

One of the most informative and attentive garages I've ever dealt with.

I bought a Versys 650gt from here a few weeks ago, everything was inspected and handed over looking super clean. I don't live close and Clare was great at relaying all the key info for me and getting a clear digital pack over so I could make an informed decision.

The care after collecting the bike has been truly next level. I had some troubles with the kickstand, as I hadn't noticed the bike had been lowered. The previous owner had DIY'ed the stand to fit the lower height, which didn't fill me with confidence. I gave BigMoto a call and Matt was straight on with a new adjustable stand sent over, and phone call updates so I knew when it would be arriving at no extra cost.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

A seamless professional experience…

I bought a motorbike from these guys and then sold another motorbike back to them. 100% satisfied with both transactions.
Communication and process was faultless in every regard. Having just come off the phone to complete the transaction, the money was in my account within 2 minutes.
Reliable, professional and a reasonable price was agreed.
If I ever need to buy or sell a motorbike in the future these are the company I wouldn't hesitate to use.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

After seeing some pics online of a bike…

After seeing some pics online of a bike I was interested in, I made contact with Bigmoto.
I dealt with Clare hussey and made the transaction hassle and trouble free. Everything was explained to me clearly as well as more pics of the bike and a better description. Made the whole process an enjoyable experience. Thanks Clare.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Very pro-active in contacting me to…

Very pro-active in contacting me to follow up on my inquiry. Courteous efficient communication which made the purchase and part exchange process very quick and easy.
Excellent part exchange deal. Very happy with my Suzuki Inazuma which was delivered very promptly this morning.

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Clare Hussey was amazing even Calle d…

Clare Hussey was amazing even Calle d me back in a Sunday when it suited me, explained the whole process and cleared up any hidden supprises that may happen or may not, very informative and very easy to deal with

7 June 2026
Unprompted review
Rated 1 out of 5 stars

Was as expected until they came to…

Was as expected until they came to collect my bike and said that they mistook my model for a different model and offered me nearly one thousand pounds less. They were aware of the model given I had told them, provided the number plate, sent pictures and spoken to them on the phone prior to them agreeing the price. Seems like this is a general tactic with these types of buyers, say the computer made a mistake and offer you less when they come to collect. Really disappointed in that aspect.

For clarity this was a 2025 plate bike with 1200 miles on it. Perfect condition and they confirmed this. The reduction was due to them making a mistake with what type of bike it was even though the make, model and numblerplate had been confirmed (on the phone and with pictures) in advance so just seems very underhand and will make a complaint to trading standards about this.
Apart from that it went smoothly albeit I feel totally mugged off and wish I had sold privately.

5 June 2026
Unprompted review
Bigmoto logo

Reply from Bigmoto

Hi Richard, we're sorry that you weren't happy with the experience of selling your bike to us. Unfortunately it was a system error that caused the pricing error and no fault of your own. We did explain this to you and apologised for this.
You were obviously under no obligation to sell us the vehicle but we thank you for doing so.

Rated 5 out of 5 stars

Great service from Bigmoto

I chose Bigmoto as they had exactly the bike I was looking for. I was treated very well and Claire went above and beyond to get the bike ready for me to take home whilst I waited, even though this wasn't their normal policy. I would highly recommend Bigmoto and especially Claire!

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Bike Purchase

Ellis made the whole process easy and simple, he answered every question I had pretty much instantly and didn’t try to push me into the sale like most salesmen do.

Would highly recommend to anyone looking for a bike, the care given to the bikes before sale is unmatched

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Got a fair price for the Triumph

Got a fair price for the Triumph. They collected it pretty quickly. Jason the guy who collected it was extremely helpful and put our minds at ease. Hence the reason for this Trust Pilot 👍

4 June 2026
Unprompted review
Rated 5 out of 5 stars

I have no complaints

Ellis was phenomenal on the phone answering all my questions with patience and understanding.
He also took the time to explain things when I asked that were outside of his requirements and took my circumstances into account.

Even though I've not continued with the process, I can't complain about the answers or help given at all

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Smooth sale

Hi I got intouch with Bigmoto thinking I was going to be out of pocket regarding my Yamaha MT07 only 2 years old . So allowing for the deprecation if felt I got a fair price . Plus I didn't want the hassle of going here going there .The process was quite smooth and professional !!

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Spoken to a gentleman named Ellis on…

Spoken to a gentleman named Ellis on the phone and helped me out with everything I needed, took his time in his explanation and everything I needed in regards to the purchase of my new bike but he was overall very friendly and helpful.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Very fast, efficient and friendly service. Offered the highest bid and a lot more than the Dealer. Bike picked up 3 days after agreeing by SOS transport. Cash transferred immediately after a few checks were completed to my Monzo account.
If you’re looking to sell give them a try.

3 June 2026
Unprompted review

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