Delivery has usually been fine, happy to have an alternative to The Big Company tbh. Whether the poor overstretched restaurant staff and their own delivery drivers (in the case of my regular place at... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
3 1/2 hour wait. I know it’s NYE but the timer given when ordering online showed 55mins. I was expecting a delay but when I saw this assumed it was accurate. No compensation given or anything ment... See more
Company replied
Hi. Apologies to Shanghai star Donnington for my hangry chase up call ,,,,,, food when it arrived was amazingly delicious. Highly recommended. But 2.5 hour wait for delivery 1.5 miles down the roa... See more
Company replied
Absolutely without doubt the best takeaway I've had for years....huge accolade but true!!!! I'm just glad I ordered loads so I've got some for tomorrow....really lush food and Sandy on the phone was... See more
Company replied
3.5
Average
598 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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ordered before closing changed delivery…
ordered before closing changed delivery to pick im disabled rang them as i order weekly no joy no food never order again from them
23 June 2023
Unprompted review
Reply from Bigfoodie
Hi Michelle. I'm really sorry to hear this. Please head over to the restaurant's website to relay your review. If you require our assistance further please DM us on Facebook or Twitter.
Always superb
Always superb, Fast delivery, red hot and fresh when it arrives :)
8 June 2023
Unprompted review
Reply from Bigfoodie
It's great to hear that you are receiving great service from our partnered restaurants. I hope you have a fantastic day 🥰
Reply from Bigfoodie
Hi, thank you for taking the time to leave us a review and most of all for your valuable feedback! Have a lovely day! 😄
The food tasted amazing
The food tasted amazing. Great value for money. Came spot on time. Made my husband's birthday very special. Thanks for the free extras too.
25 May 2023
Unprompted review
Reply from Bigfoodie
We and our partnered restaurants work really hard to ensure that your experience is the best EVERY TIME! So I am happy to hear that this was reflected in your recent experience. See you again soon!
Very easy to use
18 May 2023
Unprompted review
Reply from Bigfoodie
Thank you so much for the 5-star review, Lynn. I hope you have a great weekend 🥰
food was late wont order again
1 May 2023
Unprompted review
Reply from Bigfoodie
I'm sorry to hear this Babs. You are encouraged to reach out to the restaurant directly if you face delays with your order so they can provide you with a direct update 🥰
Quick and easy to use
22 April 2023
Unprompted review
Reply from Bigfoodie
This is what we LOVE to hear! Thanks for the 5 stars.
This website was more user friendly…
This website was more user friendly than the last time I used it. The improvements made the task of ordering easier and stress free and much quicker too.
21 April 2023
Unprompted review
Reply from Bigfoodie
Hi Jan thank you for taking the time to leave us a review and most of all for your valuable feedback we appreciate you checking in and are glad your enjoying the new updates 😄
DO NOT LEAVE GRATUITIES ON BIGFOODIE CHECKOUT.
Just thought to make you fellow folks aware that Bigfoodie platform intercepts the tips which was intended for the driver. The driver doesn't get any of it. They don't mention it on their websites terms conditions at all.
They can learn to be more transparent and do the honest thing to correct this criminal practice.
7 April 2023
Unprompted review
Reply from Bigfoodie
Hi Jeff. Tipping is available on all card payments this means that it will go directly to the client account, tips are included in the Z report and on the receipts so the drivers will have full visibility over what tips they have accumulated each week on the drive to success app that they will then be eligible to claim back.
Salt and Chilli chips had neither and…
Salt and Chilli chips had neither and were stale.
The Prawn Crackers were also stale.
Sweet and Sour chicken was excellent.
Rest was just above average.
First time ever a poor meal.
31 March 2023
Unprompted review
Reply from Bigfoodie
I'm sorry to hear about the poor experience you faced James. Please reach out to the restaurant directly regarding all food complaints so they can get this looked into and resolved ASAP for you 🥰
SLOW, VERY SLOW.
Excellent food but dismal service, delivered almost an hour after the predicted time. Even the countdown to the driver's ETA was 15 minutes out. Sad story!
31 March 2023
Unprompted review
Reply from Bigfoodie
Thank you for reaching out Norman. So that I can take a look into this for you, please can you send a message to our Facebook or Twitter page with your order ID and your email address. I hope to speak with you soon 🤩
Was treated disgracefully
Was treated disgracefully. Pre ordered at 6pm for food to arrive at 8.10pm. Received a text message at 8.22pm saying because of high demand they had cancelled my order. Shocking way to treat a paying customer and will never use them again. Had two very hungry young boys.
23 March 2023
Unprompted review
Reply from Bigfoodie
Hi Chris, I'm so sorry to hear about the issues you've faced with your recent order. Unfortunately, I am unable to find any information about your order. Please can you DM our Facebook or Twitter page with your order ID and email address so I can take a look into this for you 🥰
Food taking longer than usual
Food taking longer than usual, cant get through to the chinese.
Trying to log in on your website to be told we've tried too many times. Tried once. Absolute shambles.
25 March 2023
Unprompted review
Reply from Bigfoodie
Hi Simone, so sorry to hear this. If this happens again please feel free to try our Customer Service helpline 01782 444282 and select the BigFoodie option. We will then be able to look into this for you. Many thanks.
They said the food would be here within…
They said the food would be here within 60 minutes, we are now at 95 minutes and no food, no answer from the restaurant and they are not answering big foodie either
Very disappointed s we have 2 hungry people waiting here
18 March 2023
Unprompted review
Reply from Bigfoodie
Hi Tracey, we're so sorry to hear about the issues you faced with your recent order. Furthermore, we apologise you were not able to reach any of the Bigfoodie team. If you are unable to reach any of our staff through calls, we do encourage you to reach out to us on our live chat or you can send us a DM on our Facebook or Twitter page and we will try to help resolve the issues you're facing 🥰
Food arrived in a surprising 15 mins
Food arrived in a surprising 15 mins, hit and fresh, polite deliverer.
17 March 2023
Unprompted review
Reply from Bigfoodie
Thanks you so much for taking the time to leave us a 5-star review Andrew. We hope you have a great day 🤩
food was fresh
food was fresh, hot and delivered faster than expected
really tasty chargrilled chicken
14 March 2023
Unprompted review
Reply from Bigfoodie
Thank you so much for leaving us your review Barnie. Why not leave a review on the restaurants website, I'm sure they would appreciate your feedback 😀
Ordered over 2hrs 30 mins ago
Ordered over 2hrs 30 mins ago, still waiting on food to arrive. Rang the Chinese 25mis ago and they said it was out with driver.
4 March 2023
Unprompted review
Reply from Bigfoodie
Hi Foodie. We're sorry to hear your order was running behind schedule. Please head over to the restaurants website to relay your review to help with future business improvement. 🙂
If I could rate 0 I would
If I could rate 0, I would.
Placed an order costing £24.80 on 25/01/23 and they had “issues” with their card payments so my money was taken and no order went through. When I got in touch I was told I’d have a refund in 3-5 working days and to email some email address.
I gave them until Sunday 5th Feb and still hadn’t had a refund. Rang up that day and was told the money would be back in my account the following day (Monday 6th). It is now Monday 6th and I still haven’t had my refund, 8 working days later!! I am currently on the phone with them to find out what on earth is going on, and I am being told the refunds weren’t actually actioned until 31st January!!! And I have to wait another 3-5 working days!!!!!
6 February 2023
Unprompted review
Reply from Bigfoodie
Hi Eliie, we're so sorry to hear you haven't received your refund yet. We would be happy to take a look into this for you if this is still to be resolved. Please can you DM us on our Facebook or Twitter page with your email address, order amount, last 4 digits of your card and the restaurant name and postcode you ordered from and we will look to get this resolved for you 🥰
Food is always hot and on time well…
Food is always hot and on time well done.
14 January 2023
Unprompted review
Reply from Bigfoodie
This is what we love to hear Ruth ❤️ We're so happy to hear you had such a great experience using our platform 😄
Reply from Bigfoodie
Thank you for taking the time to leave us a lovely 5* review Susan. 😊
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