Big Cat Travel Insurance Reviews 

742
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 185 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally clear website and the extremely straightforward, quick online process for customizing and purchasing various travel insurance policies. People also consistently appreciate the fair, competitive pricing models and the remarkably helpful, responsive support team available whenever needed. However, some reviewers were not happy with communication issues and frustrating delays when chasing important quotes or required policy documents. Some customers also experienced difficulties getting timely responses and adequate support when attempting to resolve claims or handle unexpected travel problems. A few people felt that navigating specific medical or activity options could be slightly confusing.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, noting that the website is clear, quick to use, and... See more

Service

Users describe positive interactions with service, highlighting quick communication and helpful support... See more

Price

Consumers find price to be positive, frequently mentioning competitive rates and good value compared to other... See more

Website

Reviewers express high satisfaction and appreciation for the website, frequently highlighting its clear... See more

Customer service

People report positive experiences with customer service, noting that agents are quick to answer and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Needed last minute to modify my coverage plan as my daughter was too ill to do the Hi Giang Loop and ended up in the hospital on the very day she was meant to begin on her adventure. They were so hel... See more

Rated 5 out of 5 stars

We contacted big cat before taking the insurance to check they covered our activities while away. Their communication was quick and accurate and the policy covered us. The website was clear and qui... See more

Rated 5 out of 5 stars

This is my third year using the company as a long term traveller and I use the Big Cat single trip policy. When my first yrs policy was expiring, I used the extension option to 2yrs which also (ver... See more

Rated 5 out of 5 stars

It is really hard to find backpacker's insurance when of a certain age (60+). Even more hard when the extended time is over a year. Really easy to use site with customizable add ons. Also had a qu... See more


Company details

  1. Travel Insurance Company

Written by the company

Worldwide Travel Insurance provider, suitable for long term cover up to 24 months with an upper age limit of 69. Specialist in Extreme activities sports, trekking at high altitudes and winter sports.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

742 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(742)

167 reviews in the last 12 months

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Rated 1 out of 5 stars

Misleading policies

Note how the good reviews are generated in reply to their email asking for feedback straight after purchase. They judge the purchase process, not the actual claim process or company honesty. They do have very misleading policies and documentation. You are sent a document that includes very clearly with the ✅ icon personal effects. But of course, that is actually optional. Written in a way that makes you think you are buying a good insurance. It is one of the most expensives I have ever bought, and I wish I looked into the more traditional ones.

3 December 2025
Unprompted review
Big Cat Travel Insurance logo

Reply from Big Cat Travel Insurance

Dear Stefania,

Thank you for your review. To clarify the context, this situation arose because we were unable to cover your damaged phone: the Gadgets & Valuables add-on was not purchased.

At checkout, you selected the Missed Flight Connections optional extra, which shows that you viewed the list of available add-ons. The Gadgets & Valuables section, covering items like mobile phones, was displayed alongside it, but it was not selected and no premium was paid for that cover. Without that add-on in place, Insurers cannot assess a claim for a damaged phone.

Our policies are not misleading. The documents clearly show which sections are included as standard and which are optional. We also provide Baggage cover free of charge, but higher-value items such as gadgets require the specific add-on.

We appreciate that losing a phone is upsetting, but claims are assessed strictly in line with the cover chosen at the time of purchase.

Big Cat Travel Insurance

Rated 5 out of 5 stars

Easy to set up

Easy to set up. It was difficult to find a 2 year policy for the more mature traveller but Big Cat were happy to do it

28 October 2025
Rated 5 out of 5 stars

Great experience

Couldn’t recommend big cat enough, I dislocated my wrist and broke a bone in my arm whilst going for a morning run in koh samui, immediately went to the hospital and contacted big cat, the bill was quite expensive to say the least however once big cat got the medical report from the surgeon here they paid for it all including my stay in hospital, operation the full works, really was a relief as I was super stressed being in a foreign country looking at a big bill, the only payment I had to make was the £150 excess which is nothing in hindsight. Thank you again and to anyone wondering I highly recommend

5 October 2025
Rated 5 out of 5 stars

Senior Backpackers

It is really hard to find backpacker's insurance when of a certain age (60+). Even more hard when the extended time is over a year.

Really easy to use site with customizable add ons. Also had a quick reply using the free medical condition advice help contact. Pleased to find insurance to facilitate our adventure.

3 October 2025

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