This is the second time I have used Big Blue Squirrel Storage in Thurrock. The staff are extremely helpful and nothing is too much trouble. You can also purchase padlocks, boxes, bubble wrap and anyt... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I met someone named Damon who took the time to understand what I needed and showed me a unit that was spot on for what I needed. Unit was very clean and spacious. The facility is very secure and I cou... See more
Company replied
I don't normally do these but I wanted to because these guys, especially Damon, deserve it. Damon was very welcoming and accommodating when I went to the store looking for a small space to stor... See more
Company replied
I dropped off a DHL return at the service point in West Thurrock and was really impressed with how fast it was processed. Was in and out in probably less than a minute. I didn't catch the name of t... See more
Company replied
Company details
Information provided by various external sources
Self storage rooms available for Personal and Business customers within Essex Flexible storage solutions with low rates and easy access
Contact info
690 London Road, RM20 3LD, Grays, United Kingdom
- 01708 862 787
- Sana@bigbluesquirrel.co.uk
- bigbluesquirrel.co.uk
4.6
Excellent
238 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Crap
The storage has slant in roof so you lose half the height plus I told the guy on phone king size bed, washing machine, 2 desks and 10 large boxes and he gives me a 25ft, I upgraded to 35 but still too small and only other option was to upgrade to 116ft and pay alot more, I had to throw one desk away to get it all in, there was 2 other customers there and they was having a nightmare aswell, you go in and while they are printing off the contract they ask you scan their QR and give them 5 stars before you even start because they know you wouldn't give it if you went on there first.
25 January 2026
Reply from Big Blue Squirrel Self Storage
Hi Charlie,
We are sorry that you had a negative experience leading you to give us a 1 star rating. As you can see from previous reviews we have received, a lot of our customers have given us 5 star reviews and are more than happy storing at Big Blue Squirrel Self Storage. I've noticed you had also left us a review on Google with a 5-star rating citing that you were pleased with the quality of the service you had received.
We value all feedback seriously as it helps us improve our service. If you would like to discuss this matter further, please send an email to sana@bigbluesquirrel.co.uk and we will help resolve this for you.
Kind regards,
Big Blue Squirrel Self Storage
I don't normally do these but I wanted…
I don't normally do these but I wanted to because these guys, especially Damon, deserve it.
Damon was very welcoming and accommodating when I went to the store looking for a small space to store some personal items whilst my home is having work done.
I was very silly and gave the wrong date to start using the storage space when I was in and this was no bother at all for Damon to make changes so that I can start using the room on the correct day.
Don't often see such efficient and fuss free service nowadays but these guys absolutely excel at this. Thank you to Damon for all your help. 🤩
30 January 2026
Unprompted review
Reply from Big Blue Squirrel Self Storage
Thank you so much for taking the time to share this lovely review. We’re really pleased to hear that Damon made everything smooth and straightforward for you, especially with the date change. Efficient, friendly service is exactly what we aim for, so your feedback means a lot. We’ll be sure to pass your message on to Damon — he’ll be thrilled to hear it.
Amazing experience
Amazing experience! Lovey clean units, very helpful staff and easy to access location. Highly recommended
28 January 2026
Unprompted review
Reply from Big Blue Squirrel Self Storage
Thank you Duke for the 5 star review! We aim for our units to be easy to access as well as clean whilst not compromising on security, so we are pleased that your review reflects this.
We will certainly pass your comments onto the team also!
We hope you enjoy your stay with us at Big Blue Squirrel Self Storage!
Damon and Keke were very helpful
Damon and Keke were very helpful! :)
26 January 2026
Unprompted review
Reply from Big Blue Squirrel Self Storage
Thank you so much Wayne for the 5 star review! We are pleased that you found our staff helpful and we will pass on your kind comments to Damon and Keke!
Hope you enjoy your stay with us at Big Blue Squirrel Self Storage!
Have used the west thurrock site for a…
Have used the west thurrock site for a couple of months to store some odd bits while I move home. No complaints. Good staff. Will be back in the future 🤞🏿
5 December 2025
Unprompted review
Reply from Big Blue Squirrel Self Storage
Thank you Edward for choosing our West Thurrock store during your move. We're really pleased to hear the team looked after you and that everything went smoothly. We appreciate your feedback and look forward to welcoming you back whenever you need us again.
Reply from Big Blue Squirrel Self Storage
Thank you so much Uchechi for your kind words. We’re really glad to hear you found our storage process simple and our team helpful and polite. We appreciate you choosing us.
Reply from Big Blue Squirrel Self Storage
Thank you so much for the 5 star review Denise! I am glad you had a good experience with us here at Big Blue Squirrel Self Storage!
Hope you enjoy your stay with us!
The service was great,very helpful…
The service was great,very helpful staff and well secured..
5 January 2026
Reply from Big Blue Squirrel Self Storage
Thank you so much for the 5 star review Nicholas! I am glad you had a good experience with us here at Big Blue Squirrel Self Storage!
Hope you enjoy your stay with us!
Sign up process was really quick and…
Sign up process was really quick and the unit was spot on for what I was after. Place is really secure. Staff are friendly. No complaints really.
29 December 2025
Unprompted review
Reply from Big Blue Squirrel Self Storage
Thank you so much James for the 5 star review! We are pleased that you found the process of signing up with us to be straightforward!
We hope you enjoy your stay with us at Big Blue Squirrel Self Storage!
Place is well hidden near lakeside but…
Place is well hidden near lakeside but I went in to send documents to Jamaica and the guy got it sorted for me quite efficiently and was pretty cool about it all. Good service they just need a DHL sign
29 December 2025
Unprompted review
Reply from Big Blue Squirrel Self Storage
Thank you for the 5 star review! We are pleased that you found our DHL Servicepoint efficient! We look forward to seeing you again soon!
Very clean and safe self storage…
Very clean and safe self storage facility. Damon is really nice, professional, helpful and funny. I would wholeheartedly recommend Big Blue. 💙
20 December 2025
Unprompted review
Reply from Big Blue Squirrel Self Storage
Thank you so much Tems for the 5 star review! Safety, security and cleanliness is paramount to what we're about so we are thrilled that your review highlights this!
We will certainly pass on your kind comments to Damon also!
Hope you enjoy your stay with us at Big Blue Squirrel Self Storage!
I was greeted by Kiki who showed me a…
I was greeted by Kiki who showed me a space that was perfect for my requirements. I was also signed up by Damien who was also very helpful. Both of them are really nice and will go out of their way to make the experience as easy as possible. The building is really clean and secure as well.
13 December 2025
Unprompted review
Reply from Big Blue Squirrel Self Storage
Thank you for your lovely feedback. We’re glad Keke and Damon made everything easy for you, and it’s great to hear you’re happy with the clean and secure facility. We appreciate you choosing us.
Reply from Big Blue Squirrel Self Storage
🌟 Thank you Sidney for your wonderful feedback! We’re thrilled to hear you enjoyed our service and found the quality excellent. Your support means a lot to us, and we look forward to serving you again soon!
Very good unit
Very good unit. Very clean. Speak to girl on phone and man in reception at Grays essex store. Very helpful.
28 November 2025
Unprompted review
Reply from Big Blue Squirrel Self Storage
Thank you for the 5 star feedback! We greatly appreciate this and will ensure your comments are passed onto the team at our Thurrock store!
We hope you enjoy your stay with us at Big Blue Squirrel Self Storage!
Clean and secure self storage in…
Clean and secure self storage in Thurrock is hard to come by but they nailed it. The staff, especially Damon and Kiki, are very helpful, very approachable and easy-going. Very well priced too with some good deals.
31 October 2025
Unprompted review
Reply from Big Blue Squirrel Self Storage
Thank you so much for the positive feedback. We know our customers value a self storage facility to be safe, secure and also clean so we are pleased that your review highlights this!
We will pass on your kind comments to Damon and Keke!
We hope you enjoy your stay with us at Big Blue Squirrel Self Storage!
Dropped off a DHL on the way to…
Dropped off a DHL on the way to lakeside the other week and the young girl and boy on the desk at the thurrock store couldn't be more friendly and helpful. This review is for them shame I forgot their names
10 November 2025
Unprompted review
Reply from Big Blue Squirrel Self Storage
Thank you so much Dave and Anne for the 5 star review! We aim to provide a helpful service whilst maintaining a fun and friendly demeanour, so we are thrilled by your comments and we will ensure your kind comments are passed onto the team in Thurrock!
Hope you enjoy your stay with us at Big Blue Squirrel Self Storage!
Top service from the guys in the West…
Top service from the guys in the West Thurrock branch! 🌟🌟🌟🌟🌟
24 November 2025
Unprompted review
Reply from Big Blue Squirrel Self Storage
Thank you so much Jackie for the 5 star review! We are thrilled that you've had such a great experience with us and we will ensure your kind comments are passed onto the team in Thurrock!
Hope you enjoy your stay with us at Big Blue Squirrel Self Storage!
I booked a unit at the site in West…
I booked a unit at the site in West Thurrock and was greeted by a guy named Damon who was really helpful, understanding and gave me exactly what I needed! Can't fault him or the site itself really! 😍
21 November 2025
Unprompted review
Reply from Big Blue Squirrel Self Storage
Thank you so much Isabelle for the 5 star review!
We always ensure we take the time to understand the needs of our customers whilst being a friendly face at the same time, so we are pleased that your review highlights this!
We will be sure to pass on your kind comments to Damon too!
We hope you enjoy your stay with us at Big Blue Squirrel Self Storage!
Nice and secure self storage facility
Nice and secure self storage facility. Damon is a total sweetheart and is very helpful. What a credit to this company he is. Wholeheartedly recommended without hesitation! 😊
12 November 2025
Unprompted review
Reply from Big Blue Squirrel Self Storage
Thank you so much for the 5 star review!
Safety and security is at the heart of everything we do here, so we are pleased to see that your review highlights this!
We will also certainly pass on your comments to Damon!
Hope you enjoy your stay with us at Big Blue Squirrel Self Storage!
Damon was very helpful and kind
Damon was very helpful and kind. We felt very assured and well taken care of. He answered all questions and was very warm. Thank you Damon!
13 November 2025
Reply from Big Blue Squirrel Self Storage
Wow thank you so much for the 5 star review Rajvinder! We always aim to ensure our customers feel welcomed and assured when they're looking for storage, so we are thrilled that your comments reflect this! We will of course pass on your kind comments to Damon also!
Hope you enjoy your stay with us at Big Blue Squirrel Self Storage!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.