bigbearpromo.co.uk Reviews 

630
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 307 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, prompt responses, and professional approach, making interactions smooth and efficient. People are highly satisfied with the product quality, noting that items often exceed expectations and are delivered exactly as envisioned. The overall service is frequently highlighted as excellent, with many appreciating the quick response times and efficient order processing from start to finish. However, some customers also noted occasional issues with communication and delivery timelines. A few people experienced delays or a lack of proactive updates, particularly when needing urgent orders or clear explanations regarding their delivery status.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Product

Reviewers consistently express satisfaction with the product quality, often highlighting that items arrived... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and... See more

Order

People report positive experiences with order, highlighting the smooth and easy process from initial contact... See more

Response time

Users describe positive interactions with response times, with many customers highlighting the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Found Big Bear Promo to produce keyrings for my business. Callum has dealt with multiple of our orders now and everything is flawless from start to finish! Really prompt at replying and assisting. H... See more

Rated 5 out of 5 stars

I spent an age looking for an appropriately priced ‘end of programme’ gift for my colleagues. I stumbled on bigbearpromo and found their mugs which I could personalise. Tyler Sheppard was my c... See more

Rated 5 out of 5 stars

Excellent company to deal with. My timing for ordering was way off (my fault) aside from that the stuff I wanted did arrive in great time and the quality was perfect. I'm from a printing background so... See more

Rated 5 out of 5 stars

I've been ordering from Big Bear Promo for a few years now - Callum Burton always handles my orders and is super helpful and prompt :)



Contact info

4.8

Excellent

TrustScore 5 out of 5

630 reviews

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No recent history of asking for reviews

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4.8

All reviews

(630)

300 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Keyrings for my business

Found Big Bear Promo to produce keyrings for my business. Callum has dealt with multiple of our orders now and everything is flawless from start to finish! Really prompt at replying and assisting. Highly recommend

1950s American Diner Ltd

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, time and time again from Sam Lewis.

Great communication, great products and great prices.

As a company, we won't be using anyone else now!
Thanks
John Wainwright & Co Ltd

2 July 2026
Unprompted review
Rated 4 out of 5 stars

Fabulous!

Went above & beyond in making numerous changes to my item upon request. Nothing seemed to be too much trouble. Finished product received & is fabulous. A fair price as well.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Ross Robinson was amazing provided a…

Ross Robinson was amazing provided a speedy quote, always responded quickly to my queries and ensured my order was delivered in plenty of time before my function.
The product was superb I would have no hesitation in recommending bigbearpromo.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

I went to BigBearPromo as they were one…

I went to BigBearPromo as they were one of a few suppliers that had a 'mythical' pen that me & my colleagues received from a supplier. The pen is fantastic to write with, has a good weight & a stylus on the tip but came from a supplier so only a few were lucky to get one.
As a individual purchaser (I work for the NHS but am buying these as gifts), I wasn't sure if my order would be accepted, but Liam was very helpful and it was no trouble at all. So I've now got a stash of etched pens on the way to share and mark the end of an era with the team.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Andrew J has made the experience…

Andrew J has made the experience amazing he is very quick at responding to emails and queries about orders and so great at getting samples sent out to review. Once the artwork is approved the bags arrive very quick and Andrew customer service is 10/10.

Thanks Andrew J.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Very good service

From the first enquiry and response from Tyler Big Bear Promo handled our orders efficiently and provided the products we needed in a timely manner.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Unbelievable service

Unbelievable service! I ordered a batch of keyrings with my business logo and they were excellent quality. Andrew was so quick to get back to me and even helped my decision to settle on a design! Will 100% use them again

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service, really recommend.

We use Big Bear quite often as a college group who constantly needs different merchandise. I'm always very satisfied with how smooth and efficient the process and service is. Andrew, our account manager, is always very friendly and helpful, which is really important in these roles.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Tyler is a credit to the company

Tyler was absolutely fantastic in helping me secure some materials for a last-minute event happening in a week's time - always quick to respond and provide a workaround for any hurdles. Huge thanks Tyler!

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and great product

From my first contact with Shay Kanabar I found Big Bear Promotions easy to deal with. Shay lead me through the process with patience, knowledge and expertise. I am delighted with the branded glasses for our cricket club, to avoid glass on the grounds. Would recommend

10 June 2026
Unprompted review
Rated 5 out of 5 stars

We're very happy with our foldable…

We're very happy with our foldable carrier bags! Callum was very helpful and patient with us. He answered all of our emails quickly and made the whole process run smoothly. The print on our bags is nice and sharp. We'd definitely use Big Bear Promo again.

2 June 2026
Unprompted review

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