bigbearpromo.co.uk Reviews 

636
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 311 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, patient, and quick to respond to inquiries throughout the ordering process. People also love the final products, noting that items arrive on time, look amazing, and match their exact expectations. Consumers appreciate the smooth service and clear communication when designing custom merchandise. However, some reviewers were not happy with communication issues and unexpected delays close to their important events. A few consumers experienced frustrating response times when trying to chase updates for urgent orders. Some people also noted that website time frames can feel misleading when tight deadlines approach.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising their exceptional helpfulness and prompt... See more

Product

Users describe positive interactions with product, expressing strong satisfaction regarding the quality and... See more

Service

Reviewers mention positive feedback about service, noting that everything is handled professionally and... See more

Order

Reviewers highlight great satisfaction with the order process, praising the smooth and easy experience from... See more

Response time

Consumers find response times to be extremely efficient, highlighting prompt and helpful communication from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I contacted Big Bear Promo for a quote on a couple of items we were interested in ordering and Tyler Sheppard responded to my email very quickly and was extremely helpful and polite. Prices were compe... See more

Rated 5 out of 5 stars

Found Big Bear Promo to produce keyrings for my business. Callum has dealt with multiple of our orders now and everything is flawless from start to finish! Really prompt at replying and assisting. H... See more

Rated 5 out of 5 stars

I spent an age looking for an appropriately priced ‘end of programme’ gift for my colleagues. I stumbled on bigbearpromo and found their mugs which I could personalise. Tyler Sheppard was my c... See more

Rated 5 out of 5 stars

Excellent company to deal with. My timing for ordering was way off (my fault) aside from that the stuff I wanted did arrive in great time and the quality was perfect. I'm from a printing background so... See more



Contact info

4.8

Excellent

TrustScore 5 out of 5

636 reviews

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No recent history of asking for reviews

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4.8

All reviews

(636)

306 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent company to deal with.

Excellent company to deal with. My timing for ordering was way off (my fault) aside from that the stuff I wanted did arrive in great time and the quality was perfect. I'm from a printing background so I always worry about cmyk and RGB but was assured it would be fine and it was. I will obviously search around for prices but if they have what you need you can trust them 100% Sam the man was great at responding to my occasional rants.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Ross!

Ross recently helped us to order some branded notebooks, he was so helpful and the service was so efficient, we even got a sample to check before the main order was sent to ensure we were happy with the product. Thank you Ross!

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Professional and Reliable Support Excellent Service from Tyler

Tyler handled our company merchandise order for a trade show, including branded pens and other promotional items, and did an excellent job. He was professional, efficient, and kept us informed throughout the process. Everything arrived on time and looked great. We really appreciated his support and would happily work with him again.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Ross Robinson sorted our first order…

Ross Robinson sorted our first order without any issues. The order was last minute but Ross Robinson ensured it was dealt with and arrived in the needed and promised time, something our usual providers could not offer. It also meant we could keep to our wanted timeframe and use them for a prearranged launch date. All our items were well received and as quoted. Thanks to Ross Robinson.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Swift and Slick Service

Been dealing with Tyler @ BigBearPromo over the last couple of years now, its so refreshing to have a no nonsense professional approach do doing business

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Product

I recently worked with Ross Robinson from Big Bear Promo to organise customised stress balls featuring QR codes for our NHS prehabilitation project, and I couldn’t be more impressed.
Thank you, Ross, for making the whole process smooth and professional. I would highly recommend Ross and Big Bear Promo to anyone looking for branded items with excellent customer service.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Luci Sweeney has been extremely helpful in arranging items for my organisation. Her communication via email has been excellent, and the level of help and support she provided was outstanding. I would definitely recommend Big Bear Promo and will happily use their services again.
Thank you, Luci!

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Great experience as a first time…

Great experience as a first time customer

I made a query for folders and Tyler contacted me pretty quickly, sent me a sample to have a look at (which was super fast!)

Answered all my questions and assisted me throughout the process. Will definitely be working with bigbearpromo again!

10 February 2026
Unprompted review
Rated 5 out of 5 stars

This is my second order with Tyler and…

This is my second order with Tyler and once again the experience has been excellent. From approving the artwork to keeping me informed about production and dispatch, everything was handled smoothly and professionally. Communication was clear and timely, and the whole process was easy and stress-free. Really appreciate Tyler’s support and would happily recommend his service. Thanks again!

6 February 2026
Unprompted review
Rated 5 out of 5 stars

luci was great

luci was great. really helpful. great products and speedy service. i would highly recommend big bear promo.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Shay was amazing :)

Shay was amazing! I had a really tight deadline to meet and she pulled it out of the bag. Excellent service :)

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Wristbands for tour

Excellent service from start to finish. I contacted Sam Lewis about some wristbands for the upcoming tour of the band I work for.
We had a short turnaround but Sam and the team absolutely nailed it and we received our order on time.
The quality of the wristbands was fab and the fans absolutely loved them!!!

Thanks guys

Jo x

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Fab service from Andrew

Fab service from Andrew

Andrew was great at helping us with our last minute request!!! We put in an order with less than a weeks delivery time and he managed to get everything sorted efficiently and professionally! Thank you!

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! Andrew has been really helpful in responding to my queries and sending visual options of my design. He has made the process of ordering simple, speedy and stress-free. Thanks, Andrew and I would highly recommend Bigbearpromo

28 January 2026
Unprompted review

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