BIDBI Reviews 10

We have worked with BIDBI for nearly 10 years now! We love their products and ethics. Great service.

BIDBI are a real joy to work with.

Excellent customer service; quick to respond to enquiries and queries and they are very open and informative in their responses.

We had such a great experience with Alex and the rest of the team.

A great product and really speedy delivery.

We completed an order with this company in February 2025 that was not fulfilled. We have been chasing a refund since this time and now consistently have our emails and calls ignored. If we manage to get them on the phone they promise immediate resolution/follow up and this never occurs. At this point we have had presumed the company is fraudulent and we will never see our refund. Recommend that everyone avoids this company.

Would give a 0 if possible.
Much like other reviews below, we are waiting for a refund for unfulfilled order in October.
Place holder emails, no answer on the phone and now ghosted. They owe us over £500

Appalling service. A member of staff we previously worked with left without notice, and as a result our already paid-for order could not be fulfilled within the agreed timeframe—after we were provided with incorrect proofs. We have been chasing by email and phone since October, repeatedly being told that only one person can authorise a refund and that they will call us back. That call has never happened. They owe us over £600

Avoid at all costs. This Company has owed us a refund for many months after being unable to fulfill an order that we placed and fully paid for upfront in February.

being continuously receiving a placeholder emails promising the refund is going to come when allegedaly one 1 person is able to look into this. Now we are having no response whatsoever.

Unproffesional and outrageous experience

I recently ordered some digitally printed tea towels from BIDBI. They arrived on time but were totally off colour. I had ordered two designs and both were much murkier shades of my original art files (I work professionally as an artist illustrator and am used to sending files in good working order to card and giclee printing companies; I have never had trouble in the past). One of the designs also had a light blue strip of colour down the right hand side of the image: it was clearly a printing fault. When I rang them up to talk about this, they confirmed that they had recently changed their printing machine and that might be the reason.

I was planning to sell the tea towels at a fair the next day and wouldn't have time to pack the tea towels even if they sent replacement, so I asked for a refund instead. I was told that they were already printing replacements and that they would be sent to me. Furthermore, the liaising employee there, having initially explained about a new printer, turned the situation on me and said that it was my fault for not saying that I wanted. sample or swatches.

One week later, having had no response (even though I had been told they would reply to me) and having received no replacement tea towels, I chased the reception, and finally the head, got in touch to say that they would not be providing me with the re-printed tea towels and neither with a refund.
So, I received faulty stock. I was lied to (the new tea towels never came). I had no service (they never rang me back or wrote until I chased them on the matter).

All in all - shocking service.

As the sponsor and coming from Canada to host the opening event, we were unable to provide souvenirs for our guests due to issues with your service. The tote bags we received had unattached brand labels and off-colored images, which significantly impacted their quality and presentation. This was a major disappointment for us and our guests.

The worst experience that we have come across.

1. Wrong size of our label, we approved the artwork and size 2.5 x 2.5 cm, turned our all labels are rectangle

2. Poorly sew of our label

3. Colour of the printing are bad quality and super off

4. Poor customer service

5. We ordered this lot of bags for our event and we did emphasis on the quality. Now, they ruined our event as we don’t have any souvenir to our guests who come to our event