BFT Logistik Reviews 10,046

TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Arhmenaltså Sikke en fin service. Vores 2 store pakker med cykler ankom tidligt i det aftalte tidsrum. Der blev sms'et og sørme ozz ringet om ankomst. Keep up the good work Ali

Rated 5 out of 5 stars

Got informed well in advance when it was coming, also received a call 3 minutes before the arrival, and the carrier helped me carry my package even. Thanks for the help!!! Great service!

Rated 5 out of 5 stars

Super fin levering. Fik et tidsrum for levering (4 timers interval), sms en halv time før og opkald da de var her :-)

Rated 2 out of 5 stars

I had a bench delivered. First they did not answer when I asked to shift my delivery date. Then on the delivery date they cancelled the delivery. For several days they did not tell my why they cancell... See more

Company replied

Company details

  1. Logistics Service
  2. Courier and Delivery Service
  3. Courier Service
  4. Shipping and Mailing Service
  5. Transportation Service

Written by the company

Vi leverer til over 500.000 kunder hvert år, med 1 og 2 mands betjente biler


Contact info

3.8

Great

TrustScore 4 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 86% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They have not delivered my order to me…

They have not delivered my order to me and updated the status that it has been delivered. It is totally insane.

27 February 2025
Unprompted review
BFT Logistik logo

Reply from BFT Logistik

Kære Malik Shahzaib Saleem
Tak for din anmeldelse og vi beklager den oplevelse du har haft.
Send gerne dit ordrenummer og kort tekst til os pr. mail: logistik@bftlogistik.dk og vi vil herefter vende tilbage til dig hurtigst muligt.
Du ønskes en rigtig god dag.

Med venlig hilsen,
Kundeservice

Rated 1 out of 5 stars

Not impressed!

Got a text in the evening saying the parcel will be delivered the next day. It was too late for me to cancel what I was doing to be home. So I missed the delivery.

On the reschedule of the delivery, I waited home the entire day. I got a message saying it will be delivered in 30minutes. 3 hours later I call and they said they have lost the package and cannot find it. So I wasted an entire day of my holiday due to their inability to communicate. I would have preferred they communicated from the beginning so I didn’t need to be locked to the house.

Now I just hope they find the package.

30 December 2024
Unprompted review
BFT Logistik logo

Reply from BFT Logistik

Kære Alicce Jennings
Tak for din anmeldelse og vi beklager den oplevelse du har haft.
Send gerne dit ordrenummer og kort tekst til os pr. mail: logistik@bftlogistik.dk og vi vil herefter vende tilbage til dig hurtigst muligt.
Du ønskes en rigtig god dag.

Med venlig hilsen,
Kundeservice

Rated 1 out of 5 stars

Super bad experience

Super bad experience. The retailer said that I can agree on when and where the order should be delivered. In the end they just delievered without asking when (at the most incovenient time) and where (no option to bring the product into the apartmenmt even though the retailer said they BFT can carry it inside)

10 November 2024
Unprompted review
Rated 5 out of 5 stars

Quik delivery

Quik delivery. ETA was between 11-15. Actual arrival was 10:45 🤩 The delivery man Saad was smiling and very helpfull. The delivery took around 3 minutes total😁

28 September 2024
Unprompted review
Rated 2 out of 5 stars

Difficulty scheduling delivery

I had a bench delivered. First they did not answer when I asked to shift my delivery date. Then on the delivery date they cancelled the delivery. For several days they did not tell my why they cancelled. When they finally redelivered, they came an hour earlier than announced, and I was not home. On the next redelivery, the driver was again an hour early, but did wait and eventually delivered in the promised time slot.

16 July 2024
Unprompted review
BFT Logistik logo

Reply from BFT Logistik

Hej Maximilian Seifert
Tak for din anmeldelse og vi beklager den oplevelse du har haft.
Send gerne dit ordrenummer og kort tekst til os pr. mail: logistik@bftlogistik.dk og vi vil herefter vende tilbage til dig hurtigst muligt.
Du ønskes en rigtig god dag.

Med venlig hilsen,
Kundeservice

Rated 1 out of 5 stars

Man could not find where to park so he…

Man could not find where to park so he just disappeared with my dining table which was late already. He called only 5 minutes before coming, not 30min as he should have.

13 May 2024
Unprompted review
BFT Logistik logo

Reply from BFT Logistik

Hej Brigita
Tak for din anmeldelse og vi beklager den oplevelse du har haft.
Send gerne dit ordrenummer og kort tekst til os pr. mail: logistik@bftlogistik.dk og vi vil herefter vende tilbage til dig hurtigst muligt.
Du ønskes en rigtig god dag.

Med venlig hilsen,
Kundeservice

Rated 1 out of 5 stars

My worst experience with a delivery company

I have never had a worse experience before. I have now for the third time waited for a product that was not delivered. I paid for scheduled delivery on a Saturday. They did not show up in the agreed day, and then showed up on a random day on the week that I was not home (even though I told I wouldnt be home, and that is why I paid for scheduled delivery on Saturday).

We agreed on a new saturday and the same happened. I got the sms saying that they were on the way, but then the driver called me and told me that he does not have the package (again)

It is not a company that can be trusted, that is for sure!

20 April 2024
Unprompted review
BFT Logistik logo

Reply from BFT Logistik

Hej Jean M S OLiveira
Tak for din anmeldelse og vi beklager den oplevelse du har haft.
Send gerne dit ordrenummer og kort tekst til os pr. mail: logistik@bftlogistik.dk og vi vil herefter vende tilbage til dig hurtigst muligt.
Du ønskes en rigtig god dag.

Med venlig hilsen,
Kundeservice

Rated 5 out of 5 stars

Super fin levering

Super fin levering. Fik et tidsrum for levering (4 timers interval), sms en halv time før og opkald da de var her :-)

3 April 2024
Unprompted review
Rated 1 out of 5 stars

Horrible experience - delivery crew left huge scratch marks on my floor

Horrible experience, left significant damage to my property. BFT Logistik delivered a table that I had ordered through unoliving.com. The delivery guys who came to my house were unhelpful and even rude. They left huge scratch marks on my floor during the delivery. Despite multiple follow-ups with unoliving, no one has rectified the damage done to my property. The cost of fixing the damage will surely be alot higher than what I paid for the table. If I have the choice, I would avoid BFT

15 December 2023
Unprompted review
BFT Logistik logo

Reply from BFT Logistik

Hej JMSheikh

Tak for din anmeldelse og vi beklager den oplevelse du har haft.
Send gerne dit ordrenummer og kort tekst til os pr. mail: logistik@bftlogistik.dk og vi vil herefter vende tilbage til dig hurtigst muligt.
Du ønskes en rigtig god dag.

Med venlig hilsen,
Kundeservice

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look