Bewilderment Reviews 11

I recently received my fourth order. The company has a fast turnaround, great customer service, and their selection is pure heaven. My favorite is the "Corgi Butt." And they have intriguing accessories, which appeals to my fondness for "stuff." I am a very happy customer.

I ordered the Simmer Pot and Leaves wax melts and was so excited to get my order. Took a while longer than I think it should have, but I wasn’t upset, if I loved it, it would be worth it. The Simmer Pot smells no better than a cinnamon pumpkin candle you’d get at Walmart. Nothing special and the scent lasts about a day and that’s it. The Leaves literally smells like flowers. Roses to be exact. Not even going to bother using that one. I am so upset because I was excited about them. I will suck it up and just move on. Lesson learned. There are way better wax melts that I don’t have to wait two weeks to get.

EXPENSIVE AND INCONSISTENT. He's always screaming some political agenda and sucking in the folks who have no friends and no one at home. Yet, the quality is pretty off. Labels are pretty bad. You can get 1 box of great labels, and another with peeling, scratched, and dark labels (like burnt toast). The body care I got turned GRAY! The color just came out of the gummy bears and cotton candy body care. That shit is too expensive to turn gray. I thought there was some kind of rule for him not talking about the crumbl situation, but in the Facebook group that's all they do. They've turned into a conspiracy. The clamshells are nearly 10 a piece. It's all a joke. They also kicked me out of the group for asking basic questions, but if it's not a glowing review, you mean nothing to Brandon. I still bought, but my last few orders were deplorable.

Ordered for the first time and everything was so good! Just ordered the mystery box and that was absolutely worth the money.

I'm a YEARS LONG customer, long before there was ever a store. Just like every company--there are products I purchased that I didn't love, but that's part of trying new items. Customer Service is beyond amazing and will accommodate you with any issue. I live off the Body Butters, wax, and aroma sprays. They're my go-to. THIS COMPANY IS MADE WITH LOVE. The products, the community, the friendships---that makes Bewilderment a rarity. THEY ARE PRO LOVE, LGTBQIA, PRO HUMAN RIGHTS AND PRO WOMAN. THEY ARE ANTI-HATE, ANTI-FASCIST, ANTI-TRUMP AND ANTI-BIGOTRY. Brandon Love----You'll always have my business! Love Steph!

Very disappointed.

This place encourages transing and grooming children. They are full of hate towards those who do not believe in their make believe ideology. Disgusting

What a lovely store. The products are really good quality and priced right. Personnel were very helpful and friendly. I love the openness and inclusivity embodied in Bewilderment’s mission. I’ll be back!

I'm going to start this off by saying I have been a fan of Bewilderment for coming up on 8 years. My experiences leading up to this review have been nothing short of exceptional. The owner/maker is the most caring business owner I have had the pleasure of knowing. He truly pays attention, reading every single customer suggestion etc. Their customer service is top tier and I have never experience anything like it.

Each product is crafted with such care, providing such a comfort to me, knowing that mine and my families health is a top priority for them. From the moment I joined the Bewilderment Facebook group and tried their products, it was clear that their commitment extends far beyond top quality items.

What truly sets Bewilderment apart is their unwavering support for mental health. Their dedication to this cause is evident in everything they do, from their thoughtful product formulations to their community initiatives. Their support has been such a positive spot in my life. In a world where genuine care can sometimes feel rare, Bewilderment stands out as a remarkable exception.

Their kindness and empathy are deeply felt, making them not just a company, but a cherished part of my daily life. I wholeheartedly recommend Bewilderment to anyone seeking exceptional products coupled with a company that truly makes a difference.

Thanks for everything, Bewilderment! I will be a customer for life.

Everything I have tried has been fantastic! The wax melts smell amazing! Far better than any other brand I've used. My favorite skincare products are Clarity Cure, Lip Scrub, Under Eye Roller & the lip balms. Orders are packed with care and always arrive pretty quickly. The new store in Lancaster Ohio is adorable! Check it out if you're in the area.

ANNOYED. ORDER CAME TRASHED. NO SORRY, NADA. I asked for a replacement (return/reship). I don't think that's much to ask for... it's almost the bare min. It's crazy I'm the 1st neg review. I've only known of them 2mos. I saw the products, and decided to try. I run a group of candle fanatics, and always looking for new things. Most things are a hit. This company WASN'T. This is a lengthy review:

1. Quality is bland. I had 2 orders in 1wk. 1st order came trashed so I didn't try. 100% was covered in a laundry dust so fine, I was breathing it in, even w/a mask. I could taste/smell it all day/night. I did NOT feel like cleaning it up. I didn't order laundry powder/want any/bags aren't sealed. I DID try my 2nd order. It arrived OK (no samples so only 100+ get them? IDK). The products are MEH... labels are better. The scents are BASIC!! They sound delish, but NO!!! Many were worse than WM but 3x the cost. Some are awful. Like 2 were useable IMO. There's untruths in the scent notes. It's def not better than other brands like Waxing in Wonderland, etc (or better than most small brands). The scent notes do NOT reflect the products. I would dare to say the raw materials are LOW quality. It's 1 of those things you can pick up on when you're used to a standard OF QUALITY.

2. CS is shotty. It took 24hrs to get an email, and it was, "I'll wait for return tracking," via the owner... not much else. It felt hostile. I've never seen a brand respond that way (part of the reason for this review). Despite all the price jumps I saw in 2mos, the $$ is going to expansion/them... not to hiring trained pros, better products, etc. The same ppl running the FB groups appear to be the whole company. I guess his gma/fam make the stuff, but owner answered my email... no offer to assist. No CS was provided. No label sent. Return at my cost (or keep my jacked up order, clean it myself, toss messed up items, and let it go). I'll contact my bank. I'll put RTS on my box, and let the PO know there's chems loose in there. They can handle how they see fit (and may toss it), but it's giving kids running a juice stand (in all aspects - CS, biz practices, products).

FROM THE COMPANY:
"I wanted 2 make a note on CS— since we do things diff! 💕 At Crumble Co we put kindness, empathy & humans b4 sales. When u reach out 2 my team, ur reaching out 2 ppl who dedicate their FT careers 2 helping make ur experience a fun smooth 1. Fellow humans who want 2 help u. We expect kindness. Sometimes we refund & end biz (ban cust acct) w/said customer over behavior & attitude. It’s something I think more comp should do 2 end a mindset CS agents aren’t ppl 2, w/fam & loved 1s. If u ever have an issue w/an order, always reach out so we can make ur day! 💕 Ppl over profit. Kindness over cash. Always. P.s. editing 2 add we were voted Best Cust Support in the Midwest by Pitch Magazine! Props 2 us 🎉"

3. The group: the owner is all about mental health... yet, I've seen him shame consumers on his platforms when he's unhappy. He'll post what was sent/said, and tell the rest to not be them, etc. This isn't HS; it's a BIZ. The cattiness from a grown man is a weird flex, esp to ppl when they fully control their responses. It's their platform. They can force adoration AND CENSOR THE REST. Also, if mental health is so important, I don't think shaming paying customers is remotely appropriate... for a host of reasons. Also, they run GC giveaways for which winners aren't always chosen/paid. I thought that to be a bit unscrupulous.

From the company site:
"Will ur missions remain the same? S*CIDE Prev will return 2 the forefront as our companies philanthropic mission, as it was in '15. Bewilderment will donate 1% of all sales 2 S*cide Prev funds (Trevor Project). As well as various charitable proj during the yr, related 2 mental health. If u know my story, u know very well that Mental Health & awareness are near & dear 2 me. I couldn't be more proud 2 return 2 my root passions, & I'm thrilled 2 launch our 1st charitable collab in March in honor of our 8th bday."

There's a lot to be desired. Something told me to save my $$. I wish I hadn't told my friends, but happy I didn't tell my followers. They need improvements before I'd recommend them. Oddly enough, I think me sending multiple emails was why I was treated poorly, and not offered a single thing other than to return my box of dusty junk. Yet, I had to, since there is no number, no retail space, and email allows a certain size for any vids. I think me trying to show how bad it was is why they didn't care.