Just back from a holiday in New Zealand where I insisted on the basic rar rental insurance policy with SNAP Rentals. This was backed up by my Bettersafe Excess Policy. Two mishaps while away. S... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have used many times, straightforward and can even get a 10% discount code to make cheaper. So far I have never had to use the actual insurance, but so much better value than buying from the car hirer... See more
Company replied
Very very easy process to purchase XS Protection insurance for an up and coming car hire trip to France. Premium was fantastic value for money with 7 days cover from Bettersafe.com costing only margin... See more
Company replied
Have used for a number of years. Unfortunately had a problem with a pothole in France. Hire car company charged for excess for damage. Better safe claim was handled immediately with clear instructions... See more
Company replied
Company details
Written by the company
Bettersafe.com is an insurance broker that specialises in selling excess products like car hire excess insurance, private car excess insurance, home excess insurance, travel insurance, income protection insurance, commercial vehicle excess insurance and gap insurance.
Contact info
Unit 2, Building A, Marvan Court, 1 Waldegrave Road, TW11 8LZ, Teddington, United Kingdom
- +44 (0) 20 3740 4431
- enquiries@bettersafe.com
- bettersafe.com
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had a problem with the local car hire…
Had a problem with the local car hire company which meant the excess insurance had to be renewed in a different name. Frustrating that this required cancelling of the old one (pre activation) but customer service were as helpful as they could be.
11 May 2026
Reply from Bettersafe.com
Hello Chris, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Why isn't everyone who hires a car getting this?
Have used this company for many years. Fortunately I've not had to claim on any policies but the setting up process and documentation is simple and clear. The cost is fantastic and CONSIDERABLY cheaper than buying through the hire company.
14 June 2026
Reply from Bettersafe.com
Hello Paul, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Reasonable price.
Easy to take out insurance at a reasonable price. Fortunately I have not had call to make a claim which would be the real test of their service.
7 May 2026
Reply from Bettersafe.com
Hello Ian, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Provided an easy and quick booking…
Provided an easy and quick booking service on line at a competitive price
12 June 2026
Reply from Bettersafe.com
Hello Gary, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Reply from Bettersafe.com
Hello Alastair, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Fast and easy transaction
3 May 2026
Reply from Bettersafe.com
Hello, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Love Bettersafe
Love Bettersafe, I am using them for more & more things as the time goes by.
4 June 2026
Reply from Bettersafe.com
Hello Veronica, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
The company kept me informed of my…
The company kept me informed of my annual renewal time. I responded & I was quickly & efficiently processed so that I have the cover I need when insuring a hire care abroad.
30 April 2026
Reply from Bettersafe.com
Hello Howard, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Reply from Bettersafe.com
Hello Paul, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
It’s simply to have piece of mind when…
It’s simply to have piece of mind when booking to rent a car at the pick up point
29 April 2026
Reply from Bettersafe.com
Hello Anthony, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Very easy sign up process.
2 June 2026
Reply from Bettersafe.com
Hello Nick, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Very straightforward process.
31 May 2026
Reply from Bettersafe.com
Hello Wilfrid, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Reply from Bettersafe.com
Hello, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Reply from Bettersafe.com
Hello John, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Excellent product at excellent price
26 May 2026
Reply from Bettersafe.com
Hello Steven, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Reply from Bettersafe.com
Hello John, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Reply from Bettersafe.com
Dear Anthony,
We're sorry to hear you have not received your policy documentation. We have resent your documents to the email registered on the account.
This issue has been reported to the IT department who are currently investigating this.
We have registered this as a complaint and a member of our team will be in contact with you.
If there is anything further you would like to share, please contact us on enquries@bettersafe.com
Best Wishes, The Bettersafe Team
Reply from Bettersafe.com
Hello Peter, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Sorted by Millie over the phone
Sorted by Millie over the phone.
Thank you
Reasonable price to take pressure off
22 May 2026
Reply from Bettersafe.com
Hello Bryan, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Reply from Bettersafe.com
Hello Darren, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
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