Arrived two days after ordering. It was well packaged in a large box. The delivery man carried it into the house for me. We followed the instructions for finishing the assembly. Apart from the buttons... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
For the item that I wanted there was some confusion between the illustration and the product description. Tina in Customer Service resolved this with the highest level of competence. She spoke to the... See more
Ordered a mobility aid from their website. Good description of the product on the site. The order was processed within their stated time frame. The order was packed and protected well for delivery. Fa... See more
I needed a raised toilet seat as the one the NHS brought wouldn't fit. I found one on Better Independent Living that attaches with suckers, so no space needed at the side. It arrived very quickly.... See more
Company details
Written by the company
At Better Independent Living, as our name suggests, we are about helping you to live your life to its fullest potential. We’re not about stuffy outdated views of mobility, it’s our intention to be truly forward-thinking in giving you both full independence and enabling your enjoyment of everyday tasks, through to your most adventurous sporting or leisure pursuits. We’ve sourced the best products with ease of use and robust performance at their core. A range that allows you to quickly get what you need to solve your problem, so you can get on with living life your way. You’ll find that we’re agile on customer service, swift on delivery and comprehensive on the best advice, features and video content enabling you to make the best choice. There is a better way, and it’s Better Independent Living.
Contact info
Creamery Industrial Estate, Kenlis Road, PR3 1GD, Preston, United Kingdom
- 01524 888453
- contact@betterindependentliving.co.uk
- betterindependentliving.co.uk
4.7
Excellent
298 reviews
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Hasn’t replied to negative reviews
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Reply from Better Independent Living
Many thanks!
The advertising was misleading in so…
The advertising was misleading in so much as it said fully adjustable which was taken as leg height, not so. The seat adjustment is not suitable for sculpted bath sides.
30 January 2025
Unprompted review
Good service but expensive in my view
The service and so on were good and as expected, my only real issue is the prices charged.
26 January 2025
Unprompted review
Reply from Better Independent Living
Many thanks!
Easy to use and stylish
My mother in Law had bought one, and loved it, as it was so easy to use. I thought it was such a simple design but also very stylish. I thought it was great for any older people especially if they suffer from arthritis. So as a result I bought one for my elderly parents and another for our elderly neighbour. All of them love it!
9 January 2025
Reply from Better Independent Living
Thanks for this kind review!
Reply from Better Independent Living
Thank you!
Overall a perfect online purchase.
Easy to order, sizes given were spot on. Delivery was excellent. Assembly was great. Many thanks from a happy customer.
6 January 2025
Reply from Better Independent Living
Many thanks!
The mattress tilter is so helpful I…
The mattress tilter is so helpful I spent a month sleeping on a recliner due injury. Thankful for the mattress tilter I am now sleeping in bed
3 January 2025
Reply from Better Independent Living
Thank you!
Reply from Better Independent Living
Thanks for your review!
Excellent communication and product
Excellent communication from this company. Product was just what we needed as we have quite a drop down from the front doorstep. The half step is ideal and enables me to get down the step comfortably and with ease after recently having a total knee replacement. Would highly recommend!
8 January 2025
Unprompted review
Reply from Better Independent Living
Thanks for this kind review!
Quick and courteous delivery of a Blue…
Quick and courteous delivery of a Blue Badge Defender for use on a motorcycle. Very impressed with the help offered by Customer Services when I sent in several emails asking about product.
2 January 2025
Unprompted review
Reply from Better Independent Living
Thanks for your review!
Xmas didn’t get in the way.
Despite ordering just before Xmas on 24, it arrived 3 days after Xmas which was fantastic. Great comms every step of the way.
Thankyou
28 December 2024
Unprompted review
Reply from Better Independent Living
Thanks for this kind review!
Reply from Better Independent Living
Thank you!
Sent you email about costs of 2 cups…
Sent you email about costs of 2 cups that were advertise for £26:? And you charged be £83:? Wanted to know why ?
29 November 2024
Reply from Better Independent Living
Thank you!
Straightforward online order
Straightforward online order, product description was accurate. Goods arrived as and when expected. No fuss purchase.
25 November 2024
Reply from Better Independent Living
Many thanks!
A brilliant lamp!
It is beautifully made, the light is bright and a pleasure to read by it.
The only thing I didn't like was assembling it, especially the 2 tiny screws. Would it be possible please to alter the design slightly and use bigger screws?
3 December 2024
Unprompted review
Reply from Better Independent Living
Thanks for your review!
Reply from Better Independent Living
Many thanks!
Excellent product and good…
Excellent product and good communication with the company
23 November 2024
Unprompted review
Reply from Better Independent Living
Thank you!
Very prompt
Good info on website.
Needed this for elderly, visually impaired parent.
Looks good
Very clear voice telling the time.
Fantastic prompt service.
22 November 2024
Unprompted review
Reply from Better Independent Living
Thank you!
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