Better Independent Living Reviews 

298
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the overall service and reliability. Customers find the online ordering process extremely simple, and products consistently arrive exceptionally quickly indeed with secure, protective packaging every time. People are consistently very pleased with the good quality items, helpful support team, and remarkably smooth delivery experiences. Some reviewers were not happy with minor product design flaws, noting that certain items slipped or required extra personal adjustments to function properly. A few other people also felt that certain items presented minor challenges or did not fully meet their specific everyday practical needs.

What people talk about most

Product

Consumers find product to be positive, highlighting great satisfaction with items that arrive as described... See more

Quality

Reviewers highlight positive aspects of quality, expressing high satisfaction with well-made and sturdy... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that items arrive... See more

Order

Reviewers express high satisfaction regarding the order process. Consumers consistently highlight quick and... See more

Service

Clients share positive opinions on service, highlighting quick processing from order placement to receipt.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arrived two days after ordering. It was well packaged in a large box. The delivery man carried it into the house for me. We followed the instructions for finishing the assembly. Apart from the buttons... See more

Rated 5 out of 5 stars

For the item that I wanted there was some confusion between the illustration and the product description. Tina in Customer Service resolved this with the highest level of competence. She spoke to the... See more

Rated 5 out of 5 stars

Ordered a mobility aid from their website. Good description of the product on the site. The order was processed within their stated time frame. The order was packed and protected well for delivery. Fa... See more

Rated 5 out of 5 stars

I needed a raised toilet seat as the one the NHS brought wouldn't fit. I found one on Better Independent Living that attaches with suckers, so no space needed at the side. It arrived very quickly.... See more


Company details

  1. Disability Equipment Supplier

Written by the company

At Better Independent Living, as our name suggests, we are about helping you to live your life to its fullest potential. We’re not about stuffy outdated views of mobility, it’s our intention to be truly forward-thinking in giving you both full independence and enabling your enjoyment of everyday tasks, through to your most adventurous sporting or leisure pursuits. We’ve sourced the best products with ease of use and robust performance at their core. A range that allows you to quickly get what you need to solve your problem, so you can get on with living life your way. You’ll find that we’re agile on customer service, swift on delivery and comprehensive on the best advice, features and video content enabling you to make the best choice. There is a better way, and it’s Better Independent Living.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

298 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(298)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent experience all round

The items available to support independent living on the website were wide ranging and of excellent quality whilst non-payment of VAT helps a low budget. The Buckingham non-folding walker caddy which I purchased for my Mum fitted perfectly, with ease. It is made from a very durable lightweight material which is easily cleaned. The space inside the caddy was more than adequate for Mum’s needs and the tabletop ideal for her to lean on whilst doing a Wordsearch/colouring etc. The cup holder which came with it will no doubt prove useful in the future too. The whole process online was seamless, payment was simple and communication was timely. The caddy was delivered within the week, as advertised. Mum is delighted with it and it will mean she can have her possessions to hand wherever she roams. A brilliant addition to her walking frame and one which I would highly recommend to others.

13 June 2025
Unprompted review
Rated 5 out of 5 stars

Well made, doesn't look like a commode!

Mum wanted a commode that didn't look like one, I found BIL on an internet search and they had exactly what she was looking for. I arranged speedy delivery as I wanted to be there when it arrived (due to address issues where she lives) The item was well packed, not too much unnecessary packaging which was pleasing. It was light to manoevre and looks just like a normal chair, with a comfy cushion.

6 May 2025
Rated 5 out of 5 stars

Threshold problem solved

My wife has a disability that makes her unable to walk very far and easily especially in and out of our house I.e getting over the threshold of the front door as the level each side of the door is different, so looking at this website I found the aluminium up and over threshold plate to protect the channels in the threshold it works really well even with my weight lol meaning it's thickness is ideal for the job,I've now have made a ramp from the front step to the footpath so I now can wheel my wife from the path straight into my house no problem.
Great product and not too expensive, I didn't want to ruin the channels in the threshold as the door is new.

11 May 2025
Unprompted review
Rated 5 out of 5 stars

Quick service

Quick service, delivered to where I asked it to be delivered to in an email (as there was no option to put instructions on the website when ordering) as Mum's block of flats postcode & street address is not the best place to deliver parcels to. Product was as described (Lloyd Loom style commode) light and easy to carry and is a very functional and comfortable bedroom chair for a frail elderly person to sit on. Well packed, minimal excessive packaging

7 May 2025
Unprompted review
Rated 4 out of 5 stars

Quick delivery

Quick delivery. Reasonably strong and the adjustable legs are helpful. More height for the screw legs would have been really good.

4 May 2025
Unprompted review
Rated 5 out of 5 stars

Good little kettle

While the kettle is pretty expensive for a small kettle: it big button's really good
The weights well balanced
The bace is safe and doesn't have the core too short or coming off the kettle like alot of others
It's just well designed for disabled people. Ta

7 April 2025
Unprompted review
Better Independent Living logo

Reply from Better Independent Living

Thanks for this kind review!

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