Arrived two days after ordering. It was well packaged in a large box. The delivery man carried it into the house for me. We followed the instructions for finishing the assembly. Apart from the buttons... See more
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Review summary
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Reviews shaping this summary
For the item that I wanted there was some confusion between the illustration and the product description. Tina in Customer Service resolved this with the highest level of competence. She spoke to the... See more
Ordered a mobility aid from their website. Good description of the product on the site. The order was processed within their stated time frame. The order was packed and protected well for delivery. Fa... See more
I needed a raised toilet seat as the one the NHS brought wouldn't fit. I found one on Better Independent Living that attaches with suckers, so no space needed at the side. It arrived very quickly.... See more
Company details
Written by the company
At Better Independent Living, as our name suggests, we are about helping you to live your life to its fullest potential. We’re not about stuffy outdated views of mobility, it’s our intention to be truly forward-thinking in giving you both full independence and enabling your enjoyment of everyday tasks, through to your most adventurous sporting or leisure pursuits. We’ve sourced the best products with ease of use and robust performance at their core. A range that allows you to quickly get what you need to solve your problem, so you can get on with living life your way. You’ll find that we’re agile on customer service, swift on delivery and comprehensive on the best advice, features and video content enabling you to make the best choice. There is a better way, and it’s Better Independent Living.
Contact info
Creamery Industrial Estate, Kenlis Road, PR3 1GD, Preston, United Kingdom
- 01524 888453
- contact@betterindependentliving.co.uk
- betterindependentliving.co.uk
4.7
Excellent
298 reviews
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Hasn’t replied to negative reviews
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Easy to assemle
Arrived two days after ordering. It was well packaged in a large box. The delivery man carried it into the house for me. We followed the instructions for finishing the assembly. Apart from the buttons being very stiff to use, it was easy to assemble. Fits in our small toilet and is exactly what I needed to help me stand after using the toilet
11 November 2025
Unprompted review
Easy to order
Was like riding a bike no messing around just order and came just what was needed and at great price which made it better.
3 November 2025
No better than a lot lower priced
7 November 2025
Unprompted review
I needed a raised toilet seat as the…
I needed a raised toilet seat as the one the NHS brought wouldn't fit. I found one on Better Independent Living that attaches with suckers, so no space needed at the side. It arrived very quickly.
The seat is prone to sliding back, so I've found myself a strip of wood to place behind it.
15 October 2025
Unprompted review
Excellent product.
Excellent product.
Kept updated on delivery .
Despatched and delivered within 3 days.
Great service and price.
Thankyou
NT
15 October 2025
Unprompted review
Very speedy delivery
Very speedy delivery. Excellent product, only time I have to lift kettle from cradle is to fill a hot water bottle. Thank uou
12 October 2025
Unprompted review
Overstretched
Very good price easy to order arrived quickly.
Good quality nice handles to grip with well made.
7 September 2025
Unprompted review
2nd Order was quickly and efficiently processed
Placed my order but have not received a confirmation email. I sent them an email requesting the confirmation and invoice but only received a mail delivery email, but no answer to my request. Not impressed, they must have been short staffed because the following day I placed a 2nd order and
It was processed efficiently and quickly by them. I am now satisfied with the service received and I have confidence in the company and their online business,
4 September 2025
Unprompted review
Fast
Fast, efficient delivery. Notified all the way along. Time slot for delivery only 1 hour, no wasted day. Goods were perfect, exactly as described.
26 August 2025
They were great- very experienced and…
They were great- very experienced and able to provide a bespoke chair with separate foot raiser and back recline with any choice of modern fabrics something I wasn’t able to find elsewhere - and no sales push - I am preparing for knee surgery and they knew exactly what I needed - worthings best kept secret !
23 August 2025
Unprompted review
The item `I have recently purchased…
The item `I have recently purchased from Better Independent `living namely a one handed safety tray is excellent quality and very convenient to use. Well balanced when carrying a plate of food. Ordering and delivery were problem free.
19 August 2025
Unprompted review
Worth dealing with.
Great service, excellent product, instructions and diagram not instantly understandable (could be my fault) but got there.
14 August 2025
Unprompted review
Perfect
Perfect! Very fast, tracked delivery, great price too. Many thanks ☺️
4 August 2025
Unprompted review
Very disappointed
Very disappointed. Went to order a small item that costs about £10 and found that because I live in the highlands postage is £9.99. Even though looking through the reviews, this company seem to use Royal mail for small items and Royal mail dont charge extra to deliver to IV postcodes
7 August 2025
Unprompted review
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