You need a minus score
You need a minus score. No company could be worse. £800 toilet stopped working after ONE MONTH. REFUSED TO DO ANYTHING after weeks of lies. AVOID AT ALL COSTS
11 December 2025
Unprompted review
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2.8
Average
3 reviews
No recent history of asking for reviews
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Refunds made very difficult and at buyers cost.
I ordered a bath tub and has scheduled a delivery for Friday. My plumber was booked to install the bathtub on the following day. The bathtub was not delivered until the following Monday. Therefore, I decided to install a different bathtub and requested a refund from betterbathroom. Although they had failed to deliver the bat tub on time, they suggested I return the bathtub at my cost and closed the case. It is extremely difficult to raise a refund via their website. I suspect this is manufactured to deter buyers from perusing a refund. I would not recommend betterbathrooms.
6 December 2024
Unprompted review
Terrible experience!
I ordered a bath panel as per website picture. They sent the wrong panel, a cheaper looking one which I informed them of. I asked for the correct panel to be sent. I’ve had 2 different replies from customer services, I was offered a £5 refund or I could return the incorrect panel at my cost. ( it was £25 delivered). The second reply is basically saying that I want to return the product and it must be at my cost again, fully packaged, no damage etc etc. I’ve told them on each email that I want the correct panel but they aren’t accepting that they are at fault. I would say that they are advertising a panel on their website and deliberately supplying a cheaper version, a con basically. Do not buy from these people.
30 November 2020
Unprompted review
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