Best Student Halls Reviews 342

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, highlighting how they go above and beyond to assist. The customer service is frequently described as excellent, with many people appreciating the personalized guidance and support throughout the entire process. The booking process is often noted as seamless and easy, with consumers finding it straightforward to secure their accommodation with the company's assistance. However, some customers also noted issues with response times, mentioning that it sometimes took too long to receive replies to messages and emails. A few other people also felt that the customer service was terrible, citing unresponsiveness after initial agreements and difficulty handling criticism. Additionally, some reviewers reported confusion regarding fees, believing they were paying a deposit when it was, in fact, a booking fee.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and excellent... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Booking process

Users describe positive interactions with the booking process, often highlighting the helpfulness and... See more

Service

Customers had positive experiences with service. Many reviewers praise the helpfulness and professionalism of... See more

Response time

Consumers find response times to be ambiguous. Many customers praise the quick and instantaneous replies,... See more

Based on these reviews

Rated 5 out of 5 stars

I am extremely happy with the excellent service provided by Utkarsh from Best Student Halls. He has been incredibly quick with his replies and always ready to assist, which made the whole process so s... See more

Rated 5 out of 5 stars

Utkarsh from Best Student Halls was extremely helpful throughout the entire process. From the very beginning, they guided me step by step and helped me book my accommodation smoothly. They were always... See more

Rated 5 out of 5 stars

From a Friday evening to the next Thursday I was moved in and spent my first couple nights at my first student accomodation. This is in huge part thanks to Krishnendu from Best Students Hall as he was... See more

Rated 5 out of 5 stars

Even with technical issues and all sorts of obstacles Krishnendu from best student halls helped every step of the way to find and provide the best solutions. Great communicator always available and re... See more


Company details

  1. Student Housing Center

Written by the company

Find a wide range of student accommodation in the UK with Best Student Halls. Find your student accommodation today.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

342 reviews

5-star
4-star
3-star
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1-star

Replied to 14% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Wasim was a great help

Wasim was a great help, and enabled me to sign a contract for a lovely and affordable private accommodation on a late Sunday night so I’m all sorted for university! Thanks so much wasim.

29 March 2026
Unprompted review
Rated 5 out of 5 stars

Booking Uni Accomodation

Amazing when booking in accommodation for university. Me and my friend wanted to get rooms in the same hall and Best Student Halls supported us immensely.
Very friendly person I spoke to on the phone (Neeraj) and would 100% recommend.

21 March 2026
Unprompted review
Rated 5 out of 5 stars

I really appreciate the service here

I really appreciate the service here! I spoke with Aarti, who responded very quickly, kept following up, and even recommended other places I might be interested in. She was always supportive with any questions or concerns. Thanks to her help, I was able to book a great place for my entire study year right on time.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

I had a really good experience with my…

I had a really good experience with my agent. Wasim helped me find the best accommodation within my budget, which I really appreciated as a student. He was friendly, helpful, and always quick to respond whenever I had questions. I would definitely recommend him to other students looking for accommodation.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Aarti is super supportive

Aarti is super supportive. He understand the process end-to-end and were able to guide me through it in a professional manner.

My advice, give him a promotion as I can easily see him as a future leader in CX consulting

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Upon enquiring about accommodation

Upon enquiring about accommodation, Utkarsh kindly guided me to the best accommodation for me, giving me various options based on my tailored needs. Replies from the whatsapp were instantaneous. Definitely recommend.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful

Neeraj has been really helpful with offering me accommodations which aligned with my needs. Kind, patient and consistent 👍

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Was so glad I got a prompt response and great customer support from Wasim. He was excellent in his service and was a good bridge between me and the accommodation.

16 February 2026
Unprompted review

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