Best2serve Reviews 

Without too many 'choose options' I/we managed to
connect to a very calm and helpful call handler or
technician. She explained at each stage the set-up process and was very patient when I went away to
follow her instructions.

From the start to the finish was a great service

Let's be honest, HP is all about maintenance & ink supply contracts by giving minimal information on print problems. This information is normally framed around, reboot, reset, & re-install. They've even pulled their "print doctor" software that resolved printing issues.
Yes, I paid to resolve my issue with my HP Officejet 250 mobile printer which will print from my mobile phone perfectly but not from my "State of the Art" Asus ZenBook? I was then taken through everything I'd already tried over the phone with a HP "Agent" to no avail. Now, in order to use my printer at home, MY work around is sending everything to my iPhone to print from there.
Net result, paying HP to talk you through everything you've already done is a waste of money!

Update.
I (quite rightly) called out HP & in so pointed out what I felt was wrong & a waste of money. In doing so, I have to be fair & catch them doing something right. Their decision to reimburse my costs (& not prompted by me) was very much appreciated & the right thing to do. Thank you HP.

I arranged a repair for my laptop after experiencing power issues. The agent on WhatsApp quickly arranged the repair for collection the next day. I was worried when the estimated return was stated as 2 weeks later but relieved to find the laptop delivered back home in working order just 2 days later! On this basis I would use this channel again to repair my HP Laptop.

Good service, not a bad price.

I remain deeply suspicious that some code or other was sent to my printer to making stop working, just as I was apprised the time before when my previous model ceased to function.

I rang the helpline and got some assistance but had then to pay £25-ish for what I contracted for which was to get me printing.

Happy enough with the assistance but it took 2 hours and rather stressful as I know nothing (and want to know nothing) about tech.

In the end I was told my HP printer cartridge needed replaced as it was depleted. Yes, it was low but I have plenty experience of this. I had as the last thing printed before the error reports came instead was a lined and grayscaled document which was perfectly and uniforamlly represented. The error reports were perfectly printed too and did not refer to the cartridge. HP did not solve my issue as promised. Neither did it send me a cartridge to test its hypothesis but expected me to shell out £55 for a cartridge that might never perform or be useless to me thereafter, or cut my losses and just buy a new printer for £110. This is probably what's behind it all? I'm no green zealot, but so much for all the eco stuff when programmed redundancy is such a big thing across industries.

Website was easy to use when placing order and no issues with the product.

I contacted you regarding a catastrophic breakage in my laptop. My machine was out of warranty but the only way to get some support was to pay for a telephone call. The service was perfunctory at best and although he did connect with me live the scan quickly determined a problem where upon the adviser suggested using a local technician. The whole experience was disappointing and I was left without meaningful guidance or support. I then wrote to HPCase on 30 December but have had no acknowledgement . Bearing in mind i have had HP 3 laptops with HP and 5 printers for various businesses this I have found to be the worst customer care experience.

The experience was great in being able to find cover for my laptop at a great price and ease of getting a policy and receiving my documents very quickly with great instructions on how to use it so well done and thanks

Not happy and will not be renewing, no antivirus included what a waste of time.

Nice and straightforward, seamless process.

Easy to do....

I extended my HP warranty without difficulty and it went through straight away. The new expiry date was shown on HP Support Assistant and I also received email confirmation.

i purchased mc afee. total protection from you on18th oct.2025. PL3757353315. ends17th 2026. @ £95.99. it has not worked since i bought it. and keep sending me renewals every time i use my computer or my laptop. and THIER a bloody pain in the ass. i wish i never purchased the item from you. i'm not happy at all.

Extremely helpful and easy to arrange the cover to protect my computer from any technical problems effecting it’s use.

I only placed a query as I had a hardware fault and your information clearly states that in order to get hardware support I need to place a query first and then the cost of the query would be refunded.
When I spoke to the agent I was told that there was no hardware support and that I would have to buy a new printer and that I would receive a refund for the query. He sent me a link which I followed and completed but I have had no refund or any response.
After posting this I received a reply and a refund so I have increased my rating from one star to three.

Wrong sales information lack of communication and very poor technical skills. Repaired the old printer myself.

The agent listened to me and didn't talk at me which is a pleasant change.

This service is awful. The voice recognition never recognises what you say properly. Two months on and I still have a printer that doesn't connect because I do not have the hours it takes to sort it out. I have had to take time off work because the hours are so restricted and the hold times are abysmal. JUST AWFUL. The date of experience should be a range of MONTHS

It was a complete waste of time and money, £21.49 to be precise.

The support offered was well below what I expected from HP and I declined the repair estimate, which I had to wait several days for. I received a second opinion, which confirmed my initial thoughts that it is an issue to do with the Windows 11 25H2 update that has caused a driver & power management conflict, which has resulted in the touchscreen suddenly not working, along with the laptop not going to sleep properly. Prior to updating Windows 11 to version 25H2 the touchscreen was working absolutely fine and the laptop would go to sleep without any issues.
The HP technical support representative repeatedly failed to understand this and kept going around in circles.

He also ignored the fact that the HP diagnostics software needed to be updated before performing any diagnostics, which again I mentioned several times to no avail. Therefore, all the diagnostics that he performed whilst on the phone with me was completely pointless. He also deleted the contents of the Temp folder in my profile claiming that this was the cause of the slow remote connection he was experiencing, which is complete nonsense and now my Quick Access list in File Explorer is filled with all of the folders from Temp folder that he deleted!

Not only did he fail to listen to what I was telling him, but he also failed to diagnose what the problem was and instead insisted on a screen repair/replacement immediately, which would cost me £415.70. Then it took several days for him to forward the repair quotation to me, which does not even specify what repairs/replacements will be carried out.

I was planning to buy a new HP Envy 360 laptop this weekend, but I have cancelled the order, along with an order for several notebooks for a Client. I have lost faith in HP and will look at alternative manufacturers.

UPDATE: The Consumer Rights Act 2015 (CRA) clearly states that a device must be fit for purpose, how can a touchscreen that no longer works after a sotware update be fit for purpose, time for legal action...