Besque Reviews 9,722

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the body oil, noting significant improvements in skin texture, hydration, and appearance. Many consumers appreciate the effectiveness of the products in making their skin smoother, softer, and more nourished. The staff and customer service team are frequently highlighted for their exceptional helpfulness, kindness, and efficiency in resolving issues and providing updates. People also commend the smooth ordering process and the overall positive interactions with the company. However, some customers were not happy with the strong scent of certain products, even the "unscented" versions, which occasionally caused issues like lingering smells on clothing. A few people also experienced problems with order delivery, including missing items or delayed shipments, and some expressed dissatisfaction with the difficulty of canceling subscriptions or receiving responses from customer service in certain instances.

What people talk about most

Product

Users describe positive interactions with the product, often praising its high quality and how it makes their... See more

Quality

People report positive experiences with quality. Many customers praise the high quality of the product,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent and helpful interactions.... See more

Order

Customers generally express satisfaction with their orders. Many reviewers praise the quick resolution of... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise individual staff members... See more

Based on these reviews

Rated 5 out of 5 stars

The customer service experience I had with Besque was exemplary. This was my first purchase of the Magic Oil and the patchouli scent was overwhelming for me. I reached out early in the morning and... See more

Rated 5 out of 5 stars

I'm 73 y/o and have been using the Magic Oil for 7 months. At first, I applied it about 3 times per week. Then I decided to get serious and use it daily. My results improved dramatically (smoother mor... See more

Rated 5 out of 5 stars

My original order got lost in transit. As soon as I flagged it up I had an immediate response. New bottle ordered to replace it, excellent communication throughout the process. Sarah Joy was brilliant... See more

Rated 5 out of 5 stars

Jeckany made my experience unforgettable. She’s so dedicated to her work and a very efficient professional who cares so much about customers experience. I can not thank her enough for her kindness and... See more


4.8

Excellent

TrustScore 5 out of 5

10K reviews

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1-star

Replied to 89% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Recently I received my fourth shipment…

Recently I received my fourth shipment from Besque, however it was incomplete missing one item!! I contacted customer service. Jeckany was most helpful and ordered my missing item and I should receive it any day now. I love the products and it nice to also have a top rate customer service, Jeckany could not have been more helpful!!

17 April 2026
Unprompted review
Rated 5 out of 5 stars

I am very impressed!

I was scammed by a fraudulent company so make sure you are on Besque’s official website before ordering. I contacted Besque to let them know what happened. They were so apologetic about what happened. Katrina was the best. They will be investigating the situation and they offered a discount for my next order which I immediately took advantage of. I absolutely love their Magic Oil. Thank you Besque for your awesome customer service and thank you Katrina for your immediate assistance!

24 April 2026
Unprompted review
Rated 5 out of 5 stars

My experience with your company was…

My experience with your company was very positive. Sarah Joy helped me professionally and quickly and most importantly was very courteous. Her patience and kindness and excellent customer service went a long way. Thank you again.

23 April 2026
Unprompted review
Rated 1 out of 5 stars

Customer Service

I sent emails on the 16th, 19th and 20th with no response. The second shipment I received was the scented when I requested non scented. They offered a $20 discount which I asked to be applied to my next shipment. They never took the credit off. When I look at my account online it says I have no orders. I requested to cancel future orders with no response. The oil is good but I am 66 and there is no miracle treatment for my skin. It’s expensive too.

23 April 2026
Unprompted review
Besque logo

Reply from Besque

Hi Diane,

Thank you so much for taking the time to share your experience. We truly appreciate your honest feedback. 💛

We’re really sorry to hear that your emails from the 16th, 19th, and 20th went unanswered. This is not the level of service we aim to provide, and we completely understand how disappointing this must have felt.

We also sincerely apologize for the mix-up with your second shipment. While your request to switch to the unscented version was updated on your subscription, it was made right as your order was being processed, which meant the change did not apply in time. Your subscription has now been fully updated, and any future shipments will be unscented as requested.

Regarding the $20 credit not being applied and the issue with your account not showing any orders, this is not the experience we want for our customers, and we are currently reviewing this to ensure it is properly resolved.

We also want to reassure you that any request to cancel future orders is taken seriously, and we are very sorry for any concern this may have caused.

We truly appreciate your kind words about the oil itself, and we completely understand your perspective. We always aim to be realistic, as skincare is a journey and results can vary from person to person.

Please feel free to reach out to us directly at hello@besque.co
so we can assist you further and make things right. We would truly value the opportunity to turn your experience around. 💛✨

Warmest wishes,
Besque Team

Rated 5 out of 5 stars

Sarah Joy was quick in helping me…

Sarah Joy was quick in helping me adjust my subscription. I love the product and have seen beautiful changes in my skin. Thank you for making it so easy to upgrade my subscription.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Jeckany made my experience…

Jeckany made my experience unforgettable. She’s so dedicated to her work and a very efficient professional who cares so much about customers experience. I can not thank her enough for her kindness and help. Will definitely continue buying the products as they are great and my skin looks so much better already after few days.I used it before and so pleased to be back.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful Oil! It is making my dark spots smaller!

This is my second order from Besque...love the magic body oil. On my second order - the scent was not agreeing with me...emailed Customer Service and they offered to send me the unscented version at a much discounted price which was very much appreciated. Lorena in Customer Service was very helpful and resolved my issue quickly!

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful

Had a problem with my delivery (not Besque related) . Had excellent prompt response from Leah Joy…. Thank you

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Good customer service

I love this body oil. I made a new purchase but had a billing issue. It was corrected right away by Katrina.
Thanks for good customer service 👍🏻

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Great company to deal with!

This company is so obliging, particularly Lorena, who has been dealing with a little issue I had with one bottle of magic oil. She took great pains to make sure I was completely happy with the outcome and I wouldn’t hesitate to recommend both their products and customer service. I will continue to be a regular customer!!!

23 April 2026
Unprompted review
Rated 1 out of 5 stars

I ordered the scented body oil

I ordered the scented body oil, I didn't like the way it smelled so I went into my account and changed my subscription to the unscented and changed the shipping to be mailed out in 4 weeks. They sent it out immediately and charged me for it. I called them to cancel my subscriptions and she said I have to email them to do that. I have sent them multiple emails and messages on their website saying I want to cancel and they haven't responded. I've had to cancel my debit card so they can't charge me again. Seems like pretty sketchy business practices all the way around, I would steer clear of this business.

16 April 2026
Unprompted review
Besque logo

Reply from Besque

Hi Robin,

Thank you for taking the time to share your experience. We’re really sorry to hear about the confusion and concern this situation has caused. This is not the experience we want for our customers. 💛

We completely understand how frustrating it must have been to receive a shipment sooner than expected and to feel that your cancellation request was not being addressed.

To help resolve this as quickly and smoothly as possible, we have sent you an information request via Trustpilot. Kindly respond to that message with your details so we can locate your account and review everything thoroughly.

As soon as we receive your response, we’ll prioritise your case and work to get this sorted for you without any further delay.

Warmest wishes,
Besque Team 💛

Rated 5 out of 5 stars

Outstanding customer service

One of my recent regular orders of Besque was damaged by the delivery company who sent me an email to say I wouldn’t get my order as they had damaged it. I contacted Besque Customer Service and the lovely Jem responded within 16 hours and organised a replacement straight away. Jem was so professional, friendly and has kept in touch daily throughout the process to ensure I get my Besque product. Faultless customer service which pretty much goes hand in hand with their amazing products 🌟

20 April 2026
Unprompted review

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