The customer service experience I had with Besque was exemplary. This was my first purchase of the Magic Oil and the patchouli scent was overwhelming for me. I reached out early in the morning and... See more
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Review summary
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What people talk about most
Based on these reviews
I'm 73 y/o and have been using the Magic Oil for 7 months. At first, I applied it about 3 times per week. Then I decided to get serious and use it daily. My results improved dramatically (smoother mor... See more
My original order got lost in transit. As soon as I flagged it up I had an immediate response. New bottle ordered to replace it, excellent communication throughout the process. Sarah Joy was brilliant... See more
Jeckany made my experience unforgettable. She’s so dedicated to her work and a very efficient professional who cares so much about customers experience. I can not thank her enough for her kindness and... See more
4.8
Excellent
10K reviews
Replied to 89% of negative reviews
Typically replies within 1 week
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I've ordered and paid for the Magic Oil…
I've ordered and paid for the Magic Oil almost 3 months ago and still waiting for my delivery!!!!! BIG SCAM!!!!
22 April 2026
Unprompted review
Reply from Besque
Hi Miriam,
Thank you for sharing your experience. I’m really sorry to hear how frustrating this situation has been, especially after such a long wait. This is certainly not the experience we want any of our customers to have.
We take concerns like this very seriously and would like to reassure you that we’re here to help resolve this for you. We’ve reached out to you directly via email with a request for a few details so we can properly review your order and investigate what may have caused the delay.
Please kindly respond to our email so we can look into this as a priority and work toward the best possible resolution for you as quickly as possible.
Warm regards,
Besque Team
Besque is a Class Act
The personal touch with this company is outstanding. Leah Joy has gone out of her way to help manage my subscription and provide feedback. The service provided by Leah Joy and this company is rare and very much appreciated.
21 April 2026
Unprompted review
Melissa was great in resolving my…
Great response time and very helpful & polite!!!
Melissa was great in resolving my missing order!!! She got my missing product sent out immediately!!!
Btw I love my shower oil& body oil!!!
20 April 2026
Unprompted review
I bought the basque magic Oil once
I bought the basque magic Oil once! It didn’t work it’s no different from any other Oil olive oil for instance!
I am now trapped into a subscription where five bottles turn up at once and I’ve been charged for every one of them. What I will do with them I just don’t know !
Buyer everywhere, look at the terms of . service! There should be illegal.
1 March 2026
Unprompted review
Reply from Besque
Hi Sylvia,
Thank you for sharing your experience. I’m really sorry to hear how frustrating this has been for you. This is certainly not the experience we want any of our customers to have.
We take concerns like this very seriously, especially regarding subscriptions and billing. We’ve reached out to you directly via email with a request for a few details so we can properly review your case and look into what may have happened here.
At Besque, our subscription and one-time purchase options are designed to give customers flexibility, and all terms are clearly outlined on our website. We completely understand how situations like this can feel overwhelming, and we truly want to resolve this for you as quickly and fairly as possible.
Please kindly respond to our email so we can investigate further and work toward the best possible resolution for you.
Warm regards,
Besque Team
My experience with Besque customer…
My experience with Besque customer service was the best .
I couldn’t locate my product, and Katrina sorted it all out quickly and efficiently. She is an asset to the team
21 April 2026
Unprompted review
Love
Love, love, love Besque unscented. Total game changer, I have my youth back, thank you Besque. Shout out to Melissa on the VIP team, she is a pro at taking care of any issues, thank you!
21 April 2026
Unprompted review
Fantastic Customer service
An order arrived but smelt different to my previous bottle and I didn't like it. I contacted Besque and was responded to by Sarah Joy. She was delightful and I was so surprised when she said they would send out another!! This arrived within a few days which was fantastic service. Thank you Sarah for being so efficient and actually being focused on your customers, wouldn't hesitate to recommend Besque. Fabulous product!!
21 April 2026
Unprompted review
Excellent Customer Service
I had a question for Besque customer service, and I was so pleased with the help I received. “Jem” is professional, helpful and kind. Give her a raise!
20 April 2026
Unprompted review
I purchased the Magic Oil which is a…
I purchased the Magic Oil which is a great product but immediately knew that the scent would be a problem for me. I contacted Customer Service and Gabrielle was extremely helpful and understanding, helping replace the scented version with the unscented one. I am very impressed by everything about this company and product.
21 April 2026
Unprompted review
Product never arrived
I never received my product and when writing to the company, I got a kind reply, but nothing happened. I ordered almost 2 months ago, so don't expect to ever receive the purchase.
21 April 2026
Unprompted review
Reply from Besque
Hi Katrine,
Thank you for taking the time to share your experience. I’m truly sorry to hear how frustrating this has been, especially after waiting so long for your order. This is absolutely not the experience we want for any of our customers.
We’ve looked into your case and were able to confirm that there were delivery complications with your original shipment, which was unfortunately returned to the sender. As soon as this was identified, a replacement order was arranged for you.
Your replacement has now arrived in your country and is currently awaiting customs clearance. The courier or local customs authorities should have contacted you regarding any required fees or documentation to proceed with delivery. We’ve also reached out to you directly with the latest tracking details and guidance to help move this forward.
We completely understand how this situation may have felt like nothing was happening, and for that, we sincerely apologize. Please rest assured that your order has been actively handled, and we’re here to support you every step of the way.
If you’re unable to locate any communication regarding the customs process, please reply to our email — we’ll be more than happy to assist you further and ensure your package reaches you as soon as possible.
Warm regards,
Besque Team
Order adjustment
I needed help adjusting my order and Melissa was right on it. She took care of what I needed and emailed me back right away to let me know. Great customer service
20 April 2026
Unprompted review
The experience was great
The experience was great. I didn't get the email in time to postpone my delivery by a month or two and I called or sent an email and it was rectified immediately so that was amazing.
17 April 2026
Unprompted review
Quick resolution
Katrina was quick and efficient in processing a new order for me once I sent her my photos of the damaged product.
Great customer service experience!
21 April 2026
Unprompted review
My shipment went missing
My shipment went missing, but after contacting customer service, Sarah Joy went above and beyond to take care of me and send out a replacement. Thank you!
21 April 2026
Unprompted review
Appreciate the quick response by…
Appreciate the quick response by customer service!
21 April 2026
Unprompted review
Haven't tried the product yet but I…
Haven't tried the product yet but I just ordered my first. When I registered with my email and phone I was supposed to receive a promo code that never came. That was frustrating since I have been inundated by marketing emails since but no promo code. I decided to email customer service and Gabrielle replied with a code and a friendly message. Can't wait to try it. Thank you Gabrielle.
21 April 2026
Unprompted review
I have been using Besque body oil for…
I have been using Besque body oil for over six months. I absolutely love it. I recently changed my subscription to the larger bottle size. I noticed that when I started using the new larger bottle the smell was off. I contacted customer service. Melissa was so helpful. She explained that sometimes the batches of oil can smell a little different from each other, which makes sense. I know it’s a natural product which would lead to some variation in color and smell, but she did offer to replace the bottle if I found the smell of putting because Besque wants their customers to have an excellent experience with their product every time! This is an excellent product. My skin feels amazing and I’m very impressed with the customer service. I have always received.
21 April 2026
Unprompted review
My skin is so much better now
I got this product as my skin was really dry and wrinkly and not firm so since I’ve been using it it’s so much softer and firmer really recommended
3 October 2025
Unprompted review
The smell of this is HORRIBLE
The smell of this is HORRIBLE. There's a return policy that after 60 days of proven use you can return it... there is NO way I'm using this stuff for 60 days. It's disgusting.
20 April 2026
Unprompted review
Reply from Besque
Hey Leanne,
Thank you for sharing your feedback! We’re really sorry to hear the scent wasn’t right for you 💛 we completely understand that preferences can be very personal.
Our 60-day policy is there to support customers who have been consistently using the product and haven’t seen the results they were hoping for, rather than for scent preferences. That said, we always want you to feel confident in what you’re using and we’re more than happy to help find a better fit.
We’ve sent you an email via Trustpilot requesting a few more details so we can reach out and get this sorted for you as quickly as possible 🌿
Best wishes,
Team Besque
Great customer service
I purchased the body oil and unfortunately my husband does not care for the smell (it did not both me). I reached out to customer service and LORENA was quick to offer sending the unscented version to me at a discounted rate. I will send an updated review after I have given the product time to work. So far I'm loving it. Thank you again LORENA for being so accommodating.
6 April 2026
Unprompted review
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