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Bennett Jones Reviews 

1,972
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and understanding. Many reviewers highlight the exceptional service, noting how everything was clearly explained and the process was made easy. People felt supported and relieved, with the company effectively taking the burden off their shoulders. However, some people were dissatisfied with the customer service and communication after the initial setup. They reported issues with slow response times, ignored emails, and difficulties getting important documents or updates. A few customers also mentioned concerns regarding payments, with delays in funds being sent to creditors.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers consistently praising the team for being supportive,... See more

Customer service

Reviewers mention positive feedback about customer service, with many finding the staff helpful, informative,... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the support received,... See more

Payment

Customers consistently note negative experiences with payment, particularly regarding IVAs and early... See more

Response time

Customers had negative experiences with response times, frequently reporting a lack of communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bennett jones have just lifted the biggest weight off our shoulders From star to finish they was considerate, professional and trust worthy. Thank you so much We now look forward to being able t... See more

Company replied

Rated 5 out of 5 stars

I cannot fault Bennett Jones in any way, they listened to all my needs. Advised me on what action would be best suitable to myself. I was informed of the whole process from start to finish, every det... See more

Company replied

Rated 5 out of 5 stars

Bennett Jones have been extremely helpful and patient in sorting out my debt problem..they have been able to give me the peace of mind that has released me from depression and stress that I never thou... See more

Company replied

Rated 5 out of 5 stars

From the outset, the help, support, knowledge, care and understanding the team showed was exceptional. I now find myself in a position where I can restart my life without the pressures I was facing... See more

Company replied

Company details

Written by the company

The team at Bennett Jones have many years of combined experience, providing help and advice to people who are struggling with unmanageable debts. Based in Manchester, Bennett Jones is managed by licensed insolvency practitioners who help people all over the UK to reach financial freedom.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(1,972)

81 reviews in the last 12 months

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Rated 5 out of 5 stars

Andrew Edwards

I can not speak highly enough of Andrew Edwards.
The last 6 months have been extremely stressful trying to manage my debts. Unfortunately since opening my IVA I have been unable to manage my repayments due to unemployment. The stress and worry about missing these payments has been a serious issue for me.
Today, Andrew called me and was the most helpful and understanding person. He put a plan in place for me so I can finally manage my debt repayments. The difference he has made for me should not go unnoticed and I am so grateful to him. Thank you Andrew!

8 February 2024
Unprompted review
Bennett Jones logo

Reply from Bennett Jones

Thank you for your review. I will make sure your feed back is communicated to Andrew. i am pleased to note your IVA is on the way to a successful conclusion.

Rated 5 out of 5 stars

From start to finish I was treated with…

From start to finish I was treated with respect and felt there was no judgement at all. What was a stressful time was made much easier, I was updated every step of the way. Professional, friendly and understanding. I would 100% recommend Bennett Jones.

6 February 2024
Unprompted review
Rated 5 out of 5 stars

Felt like I was drowning

For a long time I felt like I was drowning when paying my bills and it was such a difficult situation to be in. Finally I feel like I can breath and sleep again. Having one payment has made things so much easier. I can't thank you enough for what you have done and I wish that I had made contact some back. Your company has taken away so much stress. Thank you so much😊

29 January 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing!

Absolutely amazing!! IVA completed in under 2 weeks , extremely helpful and provided me with everything I needed to know from start to finish!
I cannot wait to be debt free

26 January 2024
Unprompted review
Rated 5 out of 5 stars

So helpful with my IVA

So helpful with my IVA. No judgments and very understanding about my financial situation and arranged manageable payments.

18 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent, highly recommended

I would highly recommend Bennett jones to anyone with debt problems, all of their advisors are very knowledgeable about debt issues, They have time to go through each process with care and understanding. One of the best companies I have had pleasure to be associated with.

Thank you

27 December 2023
Unprompted review

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