The Debt Advisor and The Business Debt Advisor Reviews 706

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and empathetic approach, making them feel understood and supported. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and non-judgmental guidance provided. Consumers often describe the service as excellent, noting its efficiency and the ease of the overall process, which helped alleviate stress and provided clear paths forward. However, some people mentioned issues with the contact process, with a few reviewers indicating that the outcomes did not always meet their expectations, particularly regarding financial aspects.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the team for being helpful,... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness,... See more

Service

Customers consistently note positive experiences with service. Many reviewers express gratitude for the... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the process easy and... See more

Customer communications

Reviewers highlight ambiguous aspects of contact. Many customers express initial nervousness and difficulty... See more

Based on these reviews

Rated 5 out of 5 stars

Dealing with debt is a stressful process, the person handling my claim, Anthony was brilliant. There were no issues he helped me work out affordability and get all my debts in to one place. If I ever... See more

Rated 5 out of 5 stars

I dealt with a really lovely woman called Wren, she made the process really simply and easy. If I have any issues she immediately answers. I think they offer a great service and the advice was thoroug... See more

Rated 5 out of 5 stars

After months of following advice and getting nowhere I was given The Debt Advisor contact number by Citizen Advice. From the moment Beverley Budsworth contacted me I had complete trust. I received s... See more

Rated 5 out of 5 stars

I am in my 70s and although I am capable with computers, I am not an expert. This is where The Dept Advisor has helped so much, talking me through sending PDFs etc and staying on the line until the... See more

Rated 5 out of 5 stars

Highly recommend. Shaun Brown & Sandile Nene were incredible at helping me through my situation. The thorough conversations, understanding of my problems & continuous guidance was something I wasn’t e... See more

Rated 5 out of 5 stars

I explained my debts to the debt advisor Sandile, he listened to me, he didn't judge me but gave a solution. One thing I admitted is I'm in a mess and I need a way of doing better financially. This co... See more

Rated 5 out of 5 stars

I dealt with The Debt Advisor for over 10 years after my finances were left in a pickle (understatement) after a very messy divorce. Beverley Budsworth -the founder spoke to me personally, and was cle... See more

Company replied

Rated 5 out of 5 stars

I was passed onto the Debt Advisor after excellent help from Money Advice, I went through everything with Sandile, the whole process was quick and painless, Sandile made things very easy for me and... See more

Rated 5 out of 5 stars

2 years ago I told myself I finally needed to get my debts together and paid off, the best thing I could have ever done, I couldn’t have gone through a better company. Every single person I have spo... See more

Rated 5 out of 5 stars

After living with sleepless nights and nausea for over a year, I finally plucked up the courage to speak to someone about my debt. The Debt Advisor was non-judgemental and empathetic. At the same tim... See more

Rated 5 out of 5 stars

I spoke with Ben on a day where I was feeling lost anxious and like I was drowing. I was expecting a formal phonecall with some difficult questions to answer. After a few seconds I felt as though I wa... See more

Rated 5 out of 5 stars

The debt advisor company put me at ease straight away! I was really nervous to even make the phone call but my nerves settled once I spoke on the phone, very helpful and professional providing a solut... See more

Company replied

Rated 5 out of 5 stars

I can't say enough good things about The Dept Adviser service . I have big debts and they were getting on top of me , but with their help I now have a plan in place and they deal with all the compan... See more

Company replied

Rated 5 out of 5 stars

From my initial contact a few months ago to my acceptance today the support and guidance has been nothing short of amazing. Kept in the loop through every step of the process and everything hand... See more

Rated 5 out of 5 stars

I called to check my credit balance and spoke to luke Ismay. He was very helpful and was able to explain my present balance and he went into great detail and put my mind at rest. I was very worried an... See more

Company replied

Rated 5 out of 5 stars

I was very nervous about declaring all my debts to someone I’ve never met before, but Sandile made me feel so comfortable. Was very informative and gave a detailed explanation of all options moving... See more

Rated 5 out of 5 stars

I just want to thank Wren for for sorting everything out for us ,she was so professional & caring. I can not recommend the Debt Advisor team enough, we started the phone call like a total mess & when... See more

Rated 5 out of 5 stars

Absolutely made it so easy to sort all my debts out , very well explained in every aspect of the plan I have had , was such I big relief in every way. Would highly recommend Ben he explained everythi... See more

Rated 5 out of 5 stars

This was the most difficult phone call I have had to make, but I am so glad I plucked up the courage to do so, from start to finish Wren put me at ease, explained every option I had and helped me to... See more

Rated 5 out of 5 stars

I had a great experience with The Debt Advisor, and I want to give a special mention to Wren, who was absolutely fantastic throughout the process. From the start, Wren was professional, empatheti... See more

Rated 5 out of 5 stars

Following a call with Steve he was excellent very knowledgeable plus he explained all avenues clearly to me. Agreed a monthly fee with them which I can add to once earnings pick up again. 10/10

Rated 5 out of 5 stars

Im hoping that everything goes well with my situation,i do believe ive done right in going to debt advisor they have helped me whilst i was in a lot of trouble which i thank them for,jeff

Rated 5 out of 5 stars

Connor was incredible. Incredibly thorough and helped explain every option in great detail! He has helped me with a much needed solution, and given me much needed relief.

Rated 5 out of 5 stars

Absolutely amazing! Helped me soo much and still helping me, I honestly can’t thank them enough for all the work they are doing. I sleep better knowing my situation and debt is all sorted due to this... See more

Rated 5 out of 5 stars

Connor was extremely helpful and talked through all the options available to me very thoroughly. He helped put my mind at rest which allowed me to decide on the right solution for me.

Rated 5 out of 5 stars

I was at a loss as what to do. Try as I may, I couldn't reduce my debt because of the incurred interest. Sleepless nights were a regular thing. I never missed one debt payment, but it left me with... See more

Rated 5 out of 5 stars

This company is brilliant I would highly recommend it to anyone who is struggling with debt. I spoke to Andrew who was so helpful in explaining my options and setting up my plan for me. It has taken a... See more

Company replied

Rated 5 out of 5 stars

They staffs were really helpful, they took all the stress away from me. Dealing with the creditors directly was really thoughtful for me but they did everything. I am really grateful for their help an... See more

Rated 5 out of 5 stars

Reaching out to the team was a comfort to recent financial worries, the team helped me through my options and it has been a relief they could help. I would recommend anyone who is experiencing to rea... See more

Company replied

Rated 5 out of 5 stars

The advisor who helped me was patient and explained everything clearly. All my options were explained in detail. The paperwork was easy to complete on line and I know i can get further help if needed... See more

Rated 5 out of 5 stars

They have helped me so much my stress is easing I feel like I can get my life back on track and 2026 will be my year I'm so grateful to them and always will for the help and support I got.

Rated 5 out of 5 stars

I reached out to The Business Debt Advisor during an extremely challenging financial period for my business, and I’m genuinely grateful for the exceptional support I received. Beverly Budsworth wa... See more

Rated 5 out of 5 stars

Connor was super helpful, extremely detailed and helped me come to a decision on my own. He made sure I understood facts, implications etc of options and he did that in a supportive manner

Rated 5 out of 5 stars

Quick, clear and really reassuring! I spoke to Molly today and honestly everything was so thorough, happy to answer any and all questions and I didn’t feel ashamed or judged about my situation. The... See more

Rated 1 out of 5 stars

Anyone that has debts that they can just about manage on their own, do it instead of taking the route of going through the debt advisor. It’s sold as a saving grace but you’ll end up with 10x the a... See more

Company replied

Rated 5 out of 5 stars

Connor has been so nice and supportive. Very easy to talk with. He explained me all the options and setup a Debt plan that I could afford. After many days struggling and very stressful I could fina... See more

Rated 5 out of 5 stars

They are really helpful, took time to talk me through all the options available and helped me made the right decision. Very supportive, helping me through everyday.

Rated 5 out of 5 stars

Very professional, the time frame and your service is absolutely fabulous. Thank you for helping me out of debt and take control of my finances again.

Rated 5 out of 5 stars

They were very helpful and generous giving me different options and explaining everything. I couldn’t be any more happy with them x

Rated 5 out of 5 stars

These guys are great to deal with and respectable of your situation and can not do enough to help you through any problems you are facing.

Rated 5 out of 5 stars

It was so easy. They were very understanding and thoughtful. Everything was explained and I was taken through all the options that were available to me and which one was suitable to my needs I was... See more

Rated 5 out of 5 stars

At all points was the advisor friendly helpful and profesional and no task was too much for the advisor. The service is just what is needed in times of extreme pressure and worry. Thank you.

Rated 5 out of 5 stars

Very helpful company, Connor and Allen were great! They were very understanding of my situation and did the best they could do to help. Highly recommend this company!

Rated 5 out of 5 stars

So supportive. Never judge your circumstances. They took alot of pressure and worry off me. I am now debt free and could not be happier. Thank you so much.

Company replied

Rated 5 out of 5 stars

Excellent service very friendly team sorted my finances out with no worries highly recommended them if you have money worries then these people are the ones to have 5 stars

Rated 5 out of 5 stars

Ben was the most helpful person and understood my situation. I cannot praise him highly enough and know he is there for me if I have any issues at all.

Rated 4 out of 5 stars

Just started my journey but super friendly and very helpful. Any questions on anything I’ve been unsure on they have been understanding and helpful, it would be 5 if it wasn’t the start of my journey... See more

Company replied

Rated 5 out of 5 stars

For those who are suffocating and drowning in finances. I feel your pain and anxiety, This was my position a little over a month ago. 27k in debt over £1500 a month being paid direct fro... See more

Rated 5 out of 5 stars

Friendly advisors who helped get everything sorted and no judgement or pressure from them. Early days yet but fingers crossed it all goes well

Rated 5 out of 5 stars

Ben is amazing. He has offered me his guidance to put in place my plan. He is available and he answers all my questions. I feel my worries are now managed and I can keep going. I am treated with respe... See more


Company details

  1. Debt Relief Service

Written by the company

The Debt Advisor provides help and practical solutions to help individuals and businesses that are in debt or have cash flow problems. We started building our talented team at The Debt Advisor in 1999. Our ethos is, ‘Doing the Right Thing’ for our clients. If you are struggling with unmanageable debts then it’s vital to work with a practice that will be honest about what is achievable. We employ a team of 20 people from our offices in Lloyd Street, Manchester, many of whom have built their careers with us. The Debt Advisor Ltd is regulated by The Financial Conduct Authority. This means we are able to offer debt advice and deliver both formal and informal solutions. Debt solutions need to be carefully considered and you must take independent debt advice.


Contact info

4.9

Excellent

TrustScore 5 out of 5

706 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very helpful

Very helpful, good service!

21 March 2026
Unprompted review
The Debt Advisor and The Business Debt Advisor logo

Reply from The Debt Advisor and The Business Debt Advisor

Thank you for your kind words! We're pleased we could help.

Best Regards,
The Debt Advisor

Rated 5 out of 5 stars

These guys are amazing

The guys & girls at TDA are amazing. They've always been so helpful, positive & attentive. They have given me such peace of mind. I highly recommend.

17 March 2026
Unprompted review
The Debt Advisor and The Business Debt Advisor logo

Reply from The Debt Advisor and The Business Debt Advisor

Thank you for your wonderful review and recommendation! We're really pleased the whole team have been able to give you such peace of mind throughout. That means a lot to us.

Best Regards,
The Debt Advisor

Rated 5 out of 5 stars

Made to feel comfortable in my…

Made to feel comfortable in my situation,all explained in a simple and easy manner,

16 March 2026
Unprompted review
The Debt Advisor and The Business Debt Advisor logo

Reply from The Debt Advisor and The Business Debt Advisor

Thank you for your lovely review! It's really important to us that every client feels comfortable and never overwhelmed, so it's great to hear that came through.

Best Regards,
The Debt Advisor

Rated 4 out of 5 stars

Just started my journey but super…

Just started my journey but super friendly and very helpful. Any questions on anything I’ve been unsure on they have been understanding and helpful, it would be 5 if it wasn’t the start of my journey

9 March 2026
Unprompted review
The Debt Advisor and The Business Debt Advisor logo

Reply from The Debt Advisor and The Business Debt Advisor

Thank you for your kind review! We're really pleased you've felt supported and well looked after from the very start.

Best Regards,
The Debt Advisor

Rated 5 out of 5 stars

So helpful and very responsive.

So helpful and very responsive.

I would recommend.

12 March 2026
Unprompted review
The Debt Advisor and The Business Debt Advisor logo

Reply from The Debt Advisor and The Business Debt Advisor

Thank you for your kind review and recommendation! We're glad we could be there when you needed us.

Best Regards,
The Debt Advisor

Rated 5 out of 5 stars

I can't say enough good things about The Debt Advisor

I can't say enough good things about The Dept Adviser service .
I have big debts and they were getting on top of me , but with their help I now have a plan in place and they deal with all the companies I owe for me and make affordable payments on my behalf as i start to get debt free..
Thank you so much !

12 March 2026
Unprompted review
The Debt Advisor and The Business Debt Advisor logo

Reply from The Debt Advisor and The Business Debt Advisor

Thank you so much for your wonderful review! We know how overwhelming it can feel when debts start to pile up, so we're really pleased we could step in, take it all off your plate and put a plan in place that works for you. That's exactly what we're here for. Wishing you all the very best on your journey to becoming debt free!

Best Regards,
The Debt Advisor

Rated 5 out of 5 stars

Been brilliant 👏

Been brilliant 👏

12 March 2026
Unprompted review
The Debt Advisor and The Business Debt Advisor logo

Reply from The Debt Advisor and The Business Debt Advisor

Thank you so much! 👏 We really appreciate your kind words.

Best Regards,
The Debt Advisor

Rated 4 out of 5 stars

The young woman that helped me was very…

The young woman that helped me was very good her name was Wren and gave me lots of advice, thank you Wren

27 February 2026
Unprompted review
The Debt Advisor and The Business Debt Advisor logo

Reply from The Debt Advisor and The Business Debt Advisor

Thank you for your kind review! We'll be sure to pass your lovely words on to Wren, we know she'll be delighted to hear this.

Best Regards,
The Debt Advisor

Rated 5 out of 5 stars

The member of staff are so helpful

The member of staff are so helpful, I’ve had to call a few times today and Luke as been fantastic and he’s a credit to his employer

2 March 2026
Unprompted review
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Reply from The Debt Advisor and The Business Debt Advisor

Thank you for your wonderful review! We'll make sure Luke sees this, it's fantastic to hear he's been so helpful.

Best Regards,
The Debt Advisor

Rated 5 out of 5 stars

I reached out to the debt advisor and…

I reached out to the debt advisor and I'm so glad I did. They were very understanding and put me at ease. I have anxiety and I tend to bury my head in the sand, but they asked at the start about any mental health conditions to give me the right support that I needed. There was no criticism or judgement, just simple and honest advice. I spoke to Molly and I can't sing her praise enough.

25 February 2026
Unprompted review
The Debt Advisor and The Business Debt Advisor logo

Reply from The Debt Advisor and The Business Debt Advisor

Thank you so much for sharing such a personal and touching review. We're really proud that our team took the time to understand your needs from the very start and that you felt comfortable and supported throughout. We'll make sure Molly sees this, she'll be so pleased to hear your kind words.

Best Regards,
The Debt Advisor

Rated 5 out of 5 stars

Brilliant company very professional and…

Brilliant company very professional and extremely helpful Alex and Conner were brilliant thank you so much

24 February 2026
Unprompted review
The Debt Advisor and The Business Debt Advisor logo

Reply from The Debt Advisor and The Business Debt Advisor

Thank you for your lovely review! We'll make sure Alex and Conner hear your kind words, we know they'll be really pleased.

Best Regards,
The Debt Advisor

Rated 5 out of 5 stars

I called to check my credit balance and…

I called to check my credit balance and spoke to luke Ismay. He was very helpful and was able to explain my present balance and he went into great detail and put my mind at rest. I was very worried and by the end of the conversation I was very pleased with the outcome. I feel I am not alone and the service from this company is fantastic. Alan Bolton.

10 February 2026
Unprompted review
The Debt Advisor and The Business Debt Advisor logo

Reply from The Debt Advisor and The Business Debt Advisor

Thank you so much for your kind words, Alan! We'll make sure Luke sees this, it's wonderful to hear he was able to put your mind at rest and leave you feeling so reassured.

Best Regards,
The Debt Advisor

Rated 1 out of 5 stars

Anyone that has debts that they can…

Anyone that has debts that they can just about manage on their own, do it instead of taking the route of going through the debt advisor. It’s sold as a saving grace but you’ll end up with 10x the arrears, and they will make out like they’re “frozen” but they are not. The team give false reassurance and after a year I am in a worse position financial based on how they explained things to be. It’s not really support, it’s them slowing down your payments and you building up arrears!

Struggle paying off what you can but don’t organise going into no debt management plans with this specific company. I used to pay £400+ monthly just for companies to tell me they’re not receiving any money.

9 February 2026
Unprompted review
The Debt Advisor and The Business Debt Advisor logo

Reply from The Debt Advisor and The Business Debt Advisor

Hello, thank you for sharing your concerns. We’re very sorry to hear about your experience.

We want to understand exactly what happened and address the issues you’ve mentioned. As we haven't been able to identify your account through our initial request for information via Trustpilot, we would appreciate it if you could get in touch with us directly.

We take your feedback seriously and would like the opportunity to make things right. Please reach out to us at 0161 868 2500 and ask for the Head of Operations so we can prioritize this and offer the support you need.

Sincerely,
The Debt Advisor

Rated 5 out of 5 stars

The staff were friendly and very…

The staff were friendly and very helpful and guided me in the right direction where I needed to be to sort out my finances

22 January 2026
Unprompted review
The Debt Advisor and The Business Debt Advisor logo

Reply from The Debt Advisor and The Business Debt Advisor

Thank you for your kind review! We're pleased our team were able to point you in the right direction and help get your finances on track.

Best Regards,
The Debt Advisor

Rated 5 out of 5 stars

The debt advisor company put me at ease…

The debt advisor company put me at ease straight away! I was really nervous to even make the phone call but my nerves settled once I spoke on the phone, very helpful and professional providing a solution to my problem, thankyou! ✨

4 February 2026
Unprompted review
The Debt Advisor and The Business Debt Advisor logo

Reply from The Debt Advisor and The Business Debt Advisor

Thank you for your lovely review! We know how hard it can be to make that first call, so it's really great to hear your nerves settled straight away and we could find the right solution for you.

Best Regards,
The Debt Advisor

Rated 5 out of 5 stars

great service

great service, quick help and problem solving, I can confidently recommend it to everyone 😇🙏

4 February 2026
Unprompted review
The Debt Advisor and The Business Debt Advisor logo

Reply from The Debt Advisor and The Business Debt Advisor

Thank you for your kind review and recommendation! We're pleased we could help quickly and find the right solution for you.

Best Regards,
The Debt Advisor

Rated 5 out of 5 stars

Reaching out was the best thing for me

Reaching out to the team was a comfort to recent financial worries, the team helped me through my options and it has been a relief they could help. I would recommend anyone who is experiencing to reach out.

23 January 2026
Unprompted review
The Debt Advisor and The Business Debt Advisor logo

Reply from The Debt Advisor and The Business Debt Advisor

Thank you for your kind review! We know reaching out can feel like a big step, so it's great to hear the team were able to put your mind at ease and help you find the right path forward.

Best Regards,
The Debt Advisor

Rated 5 out of 5 stars

Fantastic service

So supportive. Never judge your circumstances. They took alot of pressure and worry off me. I am now debt free and could not be happier. Thank you so much.

1 December 2025
Unprompted review
The Debt Advisor and The Business Debt Advisor logo

Reply from The Debt Advisor and The Business Debt Advisor

Thank you for your wonderful review! We're so pleased you felt supported and free from judgement throughout. Hearing that you're now debt free and couldn't be happier means everything to us. Wishing you the very best for the future!

Best Regards,
The Debt Advisor

Rated 5 out of 5 stars

Cant say enough good words about Andrew…

Cant say enough good words about Andrew . He was very professional and put my mind at rest . Andrew was very helpful and willing to listen . He advised me in such a way that my life is so much better going forward and finally last night i got a good nights sleep .

29 January 2026
Unprompted review

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