We have always had wonderful help from Benenden. We are offered three consultants within a reasonable distance. Usually able to see your choice of consultant within a short period of time. Ben... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was very difficult to speak to my own GP, I was getting put through to a paramedic or a nurse practitioner on most occasions. Although these people are very professional. I felt I needed more. It w... See more
Company replied
I waited over 6 months for a two week urgent appointment on the NHS they called two days after I had my operation at Beneden offering me s telephone consultation. How much longer would I have had to... See more
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Getting an answer to an issue I had without having to jump through hoops and fill out numerous forms only to be told no appointments available. Assured me that although he didn't think it was anythin... See more
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Company details
About Benenden Health
Written by the company
At Benenden Health, we're not-for-profit and proud of it. What really makes us different is that we're run for our members, and everything we do is for our member community. We're on a mission to make private healthcare accessible to all, with affordable private healthcare services for less than £16 per person, per month.
Join the 870,000+ people already enjoying affordable private healthcare. Everyone is welcome, regardless of age and medical history.
Join the 870,000+ people already enjoying affordable private healthcare. Everyone is welcome, regardless of age and medical history.
Contact info
Holgate Park Drive, YO26 4GG, York, United Kingdom
- 0800 414 8004
- benenden.co.uk
4.7
Excellent
10K reviews
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Benenden act quickly
Benenden act quickly. You are told what documents you need to supply and a decision is made in days. Very reasonable premiums. Great customer service.
17 March 2026
Reply from Benenden Health
Hi David, thank you for leaving this feedback. We're so happy to hear that you find value in our service, especially the speedy access and referral process.
Best wishes, Benenden Health.
Kind and Caring
The Benenden are always very helpful and friendly, the service is easy to use, and it's reassuring to have a service provided if the NHS take to long to help.
18 April 2026
Reply from Benenden Health
Hello Alison, thank you for sharing this feedback with us. We're here to support our members and the NHS, by alleviating waiting list pressures and directing members to vital services. We're very glad to hear this was the case for you, too.
Best wishes, Benenden Health.
Reply from Benenden Health
Hello Jacqueline, thank you for this feedback, we're very happy to hear you were able to navigate our services easily. Know we're here to support you for many more years to come.
Best wishes, Benenden Health.
Everything was looked after for me.
10 June 2026
Reply from Benenden Health
Hi Clive, thank you for sharing this feedback. We're so happy to hear that our team helped you during your time of need. We're here to support you for many more years to come.
Best wishes, Benenden Health.
Staff helpful and response is quick.
16 April 2026
Reply from Benenden Health
Hi Catherine, thank you for sharing this feedback with us. We're very proud to hear our team have been supportive during your time of need. If you need any help in the future, you know where to find us.
Best wishes, Benenden Health.
From contacting the team to…
From contacting the team to consultation, pre opp, having surgery all complete in 12 days. Great service by Benendon and surgical and care team at Nuffield Derby. Thank you to everyone 😊
21 April 2026
Reply from Benenden Health
Hi Mike, thank you for sharing this feedback with us. Surgery can be a daunting process, but we're glad to hear that we could put your mind at ease and fast track your procedure so you can start your recovery quicker.
Best wishes, Benenden Health.
It was absolutely fantastic
It was absolutely fantastic from start to finish . Stress free and professionally handled , I loved it .
29 May 2026
Reply from Benenden Health
Hi Robert, thank you for sharing this feedback. It really makes our day to learn that members are continuing their health and wellbeing journey stress-free. We're here to support you for many more years to come.
Best wishes, Benenden Health.
Reply from Benenden Health
Hi there, thank you for sharing this feedback, we're really pleased to hear you were able to access our services easily and get the health and wellbeing support you needed.
Best wishes, Benenden Health.
Benenden Health Care
Great service and expedious treatment from diagnosis to surgery and aftercare.
12 June 2026
Reply from Benenden Health
Hi Peter, thank you for sharing this feedback. We're so happy to hear you were able to access speedy diagnostics and surgery. We hope you're recovering well, and please do reach out to us if you need any further support.
Best wishes, Benenden Health.
Sloppy & unprofessional
My wife attended the hospital in Kent for a varicose vein problem on 7 July .The booking was very easy to do & the person on the phone helpful , unfortunately that's were the good experience ended
We arrived 20 minutes before the appointment as stated in the letter thinking that a duplex scan would be done or some other procedure/ documentation , but no such thing. When we were called in to see the consultant which was another 15 - 20 late from the appointment time , which we suppose is quite acceptable had it not been for the 20 minutes early we had already arrived there.
The consultation was not what we were expecting which was just a ultrasound scan on a small tablet ( not a duplex scan as most vein clinics use )and a description of the problem on a piece of paper.
Not very professional and not very reassuring.
At the end of the consultation we told to go to the outpatient desk and they would sort out dates.
We went to the desk where they just took the consent form from the file & and mumbled something about going to the self pay desk.
Went to the self pay desk no one there , a sign saying go to main reception.
Main reception said you will have to phone in the morning, oh he hasn't put your patient number on the consent form which you will need when you call. The receptionist looked it up on the system and wrote it on the form , have you got the self pay phone number ? NO
After the experience we had we won't be contacting them to pursue this any further as the treatment from most concerned was at best terrible & not very reassuring as it all seemed very sloppy & not very professional.
Didn't even look at the medical history they kept pestering me to fill in .
Perhaps we were just unlucky?
but we have been members for about 40yrs & will be reviewing whether its worth continuing with our membership.
We will just have the put the £ 258 consultation fee down to experience.
7 July 2026
Unprompted review
Reply from Benenden Health
Hi Terry, thank you for taking the time to share your experience with us, we're sorry it hasn't been positive. We're very keen to talk to you over the phone about this, so please could you reach out to us on Complaints@benenden.co.uk and a member of our team will be eager to support you.
Best wishes, Benenden Health.
Excellent care from start to finish
27 April 2026
Reply from Benenden Health
Hi Helen, thank you for sharing this feedback with us. We're really happy to hear you've received excellent care from us.
Best wishes, Benenden Health.
Beneden review
I have been a member of Beneden Health for a few years and thankfully didn't need to use the service until recently. I found the service to be speedy from start to finish, with help from Beneden at every stage, until treatment and surgery completed. I would absolutely recommend Beneden Health.
10 May 2026
Reply from Benenden Health
Hi Rhona, thank you for taking the time to share this feedback. We love hearing from our long standing members, especially those who we have been able to support in their hour of need. We hope you're recovering well from your surgery, and be sure to reach out to us if you need any further support.
Best wishes, Benenden Health.
Your own gp to discuss your health
It is good to have a gp to discuss problems in your health. Easy to get an appointment
1 July 2026
Reply from Benenden Health
Hi Marion, thank you for sharing this feedback, we're really glad to hear you are making use of our 24/7 GP service.
Best wishes, Benenden Health.
Excellent service both pre and post Op 👍
24 July 2025
Reply from Benenden Health
Hi Edmund, thank you for sharing this feedback. We are so happy to hear you had an excellent experience using our services leading to your operation. We hope you're recovering well!
Best wishes, Benenden Health.
Great support in times of need at an…
Great support in times of need at an affordable cost. I have used diagnostics services multiple times for myself and my daughter and each time it’s been really effective in reducing wait times and getting the information needed to refer back into the NHS for treatment.
25 June 2026
Reply from Benenden Health
Hi there, thank you for taking the time to leave this review. We love hearing from our members, especially those who have benefitted from our services on multiple occasions.
Best wishes, Benenden Health.
Appointment call on time and the GP was…
Appointment call on time and the GP was very helpful. Refreshing to to know there is alternative help other than our local GP that are not great with their service.
17 June 2026
Reply from Benenden Health
Hi Deborah, thank you for sharing this feedback with us. We're really pleased to hear you had an excellent experience using our 24/7 GP. We hope the rest of your health journey goes as smoothly.
Best wishes, Benenden Health.
Reply from Benenden Health
Hi Mike, thank you for sharing this feedback, we're really pleased to hear you had such a professional experience using our services and liaising with our team.
Best wishes, Benenden Health.
I found the system easy to understand…
I found the system easy to understand and use and was quickly directed to someone who could help me.
That person listened well explained what had gone wrong and reassured me that I knew what to do going forward.
A positive experience. Thank you.
30 April 2026
Reply from Benenden Health
Hi Chris, thank you for sharing this feedback. It's great to hear that our team was there to support you when you needed it the most. Know we're here to help for many more years to come.
Best wishes, Benenden Health.
Easy to use Great experience
7 July 2026
Reply from Benenden Health
Hi Hazel, thank you for sharing this feedback, we're very glad to hear you had such a positive experience accessing our services.
Best wishes, Benenden Health.
Benenden have always been very…
Benenden have always been very supportive of my needs for a diagnostic consultation.
8 June 2026
Reply from Benenden Health
Hi Anne, thank you for leaving this feedback for our diagnostic service. We're very pleased to hear you have been able to access diagnosis a few times, to give you the peace of mind you deserve.
Best wishes, Benenden Health.
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