My experience with Benenden was without fault from start to finish. Benenden is affordable and gives me peace of mind considering the current waiting times with our NHS. The care I received at the Nuf... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Received an appointment fairly quickly to see ENT consultant who recommended me for a head MRI being claustrophobic I was not looking forward to. I had nothing to worry about as staff were very suppor... See more
Company replied
UPDATE:....Got the app sorted....user error...and I'm putting down to age 🤣 Very easy process when phoning to arrange diagnostic tests. Staff were amazing and very empathetic. It reduces the stress... See more
Company replied
I love being a member of Benenden and always tell my friends and family to join. From quick responses to appointments booked and diagnostics taken, the service is incredible. I can’t thank Benenden en... See more
Company replied
Company details
About Benenden Health
Written by the company
At Benenden Health, we're not-for-profit and proud of it. What really makes us different is that we're run for our members, and everything we do is for our member community. We're on a mission to make private healthcare accessible to all, with affordable private healthcare services for less than £16 per person, per month.
Join the 870,000+ people already enjoying affordable private healthcare. Everyone is welcome, regardless of age and medical history.
Join the 870,000+ people already enjoying affordable private healthcare. Everyone is welcome, regardless of age and medical history.
Contact info
Holgate Park Drive, YO26 4GG, York, United Kingdom
- 0800 414 8004
- benenden.co.uk
4.7
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No help for possible endometriosis
Benenden staff are generally very friendly and the service is relatively easy to use once you know how. My disappointment stems from the fact this is supposed to be a diagnostics service I am paying for and also one which supports lengthy waiting lists via the NHS. In using their services I still ended up with no diagnosis & am now back into the nhs pathway with a waiting list of over 8 years. Despite Benenden covering consultations, I had to self pay for some & spent a lot of time painfully acting as a go-between via my consultant (who is excellent) and Benenden. Benenden showed no empathy or flexibility about me possibly having endometriosis and covered the consultant opening me up but unable to treat. Rightly, the consultant said this was unethical to me and I have to agree. Endometriosis should be covered in full by Benenden.
1 May 2026
Reply from Benenden Health
Hi Sophie, thank you for leaving this feedback, and we're sorry to hear about your endometriosis symptoms and the pain that you are in. As a not-for-profit, affordable healthcare provider, we simply cannot cover everything and remain sustainable for our members. This does mean that we can provide quick primary care and diagnosis access, but can't afford to pay for all surgical treatments and keep our monthly cost as low as less than £16 per member, per month.
If you'd like to discuss this with a member of our team in greater detail, then we are available on 0300 304 5700.
Best wishes, Benenden Health.
Reply from Benenden Health
Hi Terry, thank you for sharing this feedback with us, we're really happy to learn it was a quick and smooth process for you to use our services.
Best wishes, Benenden Health.
I had an excellent experience with…
I had an excellent experience with Benenden Health Care. The service was prompt and efficient from start to finish, which made a real difference when I needed support. The team were not only friendly but also highly knowledgeable, taking the time to provide clear, helpful advice tailored to my situation. I felt genuinely cared for and well-informed throughout the process. It’s reassuring to know there’s such a reliable and professional service available. I wouldn’t hesitate to recommend Benenden Health Care to others looking for dependable and supportive healthcare assistance.
15 May 2026
Reply from Benenden Health
Hi Alan, thank you so much for taking the time to share this feedback with us. We are delighted to hear that you've had such a positive experience with us so far, and proud to know you would recommend our services to others. We're here to support you, and your friends and family, for many more years to come.
Best wishes, Benenden Health.
Excellent service.
My issue was listened to and discussed politely before an appointment was made for me to see a consultant.
After that initial assessment I was refered on for a procedure which was done shortly afterwards with excellent care.
Benenden gave excellent service throughout.
7 May 2026
Reply from Benenden Health
Hi Alison, thank you for sharing this feedback. We're delighted to hear you had such a positive consultation and following treatment for your health concern. We hope you are recovering well and have the peace of mind you deserve.
Best wishes, Benenden Health.
Reply from Benenden Health
Hi Christopher, thank you for sharing this feedback with us, we're really pleased to hear it was a smooth and stress-free process for you.
Best wishes, Benenden Health.
Unable to provide what was needed which…
Unable to provide what was needed which was instead successfully resolved through local private GP service.
22 May 2026
Reply from Benenden Health
Hi Nicola, thank you for sharing this feedback with us. We're sorry to hear our 24/7 GP couldn't provide the right kind of support for your condition, but as an online (video or phone call) service, there are limitations to what they can do and sometimes the better route is a face-to-face appointment with your local GP. However, the online service is very helpful for getting same-day advice from a clinician, and even emergency prescriptions. We hope you lean on it, and other services, in the future.
Best wishes, Benenden Health.
A great experience with the doctor and…
A great experience with the doctor and easy to book a GP through the app. I didn't think I would be listened to or believed by my own doctor but when speaking to Benenden GP, I felt confident to speak to my own GP
Great service
21 May 2026
Reply from Benenden Health
Hi Sarah, thank you for sharing this wonderful feedback of our 24/7 GP service. We love hearing that our GPs have supported members in asking for better outcomes from other healthcare professionals. We're here to support you with your health for many more years to come.
Best wishes, Benenden Health.
I was given a telephone appointment…
I was given a telephone appointment right away was diagnosed and received the prescription next day at my local Boots chemist would recommend to family and friends
21 May 2026
Reply from Benenden Health
Hi Joyce, thank you for sharing this feedback with us. We're so pleased to hear you were able to access an appointment, diagnosis and prescription so quickly. If you ever need our support again, you know where to find us.
Best wishes, Benenden Health.
Benenden out of hours doctor appointments.
Doctor gave me antibiotics prescription which was easily obtained via email. Feel it was a life saver. My local GP won't give me a standby emergency pack even though I have a copd test coming up and have antibiotics/steroids every time I get a chest infection. At age 70 Benenden is a life saver.
23 May 2026
Reply from Benenden Health
Hi Vivian, thank you for sharing this feedback with us. It really makes our day to learn our members are getting the best use out of our services. We hope your chest infection clears as quickly, so you can get back to enjoying your life.
Best wishes, Benenden Health.
Ease of contacting Benendens GP Booking…
Ease of contacting Benendens GP Booking line. Availability of appointment.
All 1st class
24 May 2026
Reply from Benenden Health
Hi David, thank you for sharing this feedback with us. We're so happy to hear our 24/7 GP service gave you the answers you needed.
Best wishes, Benenden Health.
How healthcare should be
Great service from benenden, I would highly recommend them as a cheaper alternative to Bupa. Great service and fast at helping.
14 May 2026
Reply from Benenden Health
Hi Ryan, thank you so much for leaving this positive feedback. Speed and affordability of service is so important to us and our members, so we're glad to see this is the case for you. If you need our support in the future, please don't hesitate to reach out.
Best wishes, Benenden Health.
Excellent service and treatment…
Excellent service and treatment throughout. Thank you Benenden staffers.
26 March 2026
Reply from Benenden Health
Hi James, thank you for sharing this feedback with us. It's an absolute pleasure for our team to support you, and our other members, navigate their health and wellbeing. We're here to support you for many more years to come.
Best wishes, Benenden Health.
Speed
Speed of appointment, and of prescription and help for early appointment with my own GP.
21 May 2026
Reply from Benenden Health
Hi there, thank you for leaving this wonderful review. We're so happy to hear you were able to access a GP appointment so quickly, and it has support you with the rest of your health journey.
Best wishes, Benenden Health.
Exemplary Quality
From start to finish the quality from Benenden Health is exemplary. It is great value for money & all staff I’ve had dealings with are very polite, understanding & professional.
22 May 2026
Reply from Benenden Health
Hi Stephen, thank you for sharing this feedback. We love to hear this kind of feedback from members, especially those who have benefitted from our services so many times.
Best wishes, Benenden Health.
I love being a member of Benenden!
I love being a member of Benenden and always tell my friends and family to join. From quick responses to appointments booked and diagnostics taken, the service is incredible. I can’t thank Benenden enough as it takes away a lot of the stress and gives the opportunity to discuss any health concerns in a relaxed appointment. If you’re not a member, you are missing out!
14 April 2026
Reply from Benenden Health
Hi Beth, thank you for taking the time to share this wonderful feedback with us. It genuinely makes our day to hear feedback like this. We're so proud to know we have supported you and your friends and family with their health and wellbeing needs. If you ever need support, please don't hesitate to reach out to us Beth.
Best wishes, Benenden Health.
I had a call with a GP who I felt…
I had a call with a GP who I felt really listened and he was able to prescribe which really helped
21 May 2026
Reply from Benenden Health
Hi Stewart, thank you for sharing this feedback of our 24/7 GP service. It's great to hear you were able to access an appointment and prescription so quickly. We hope the rest of your health journey goes just as smoothly.
Best wishes, Benenden Health.
Excellent service from Benenden…
Excellent service from Benenden Hospital. I needed a GP telephone consultation. Booked the call via the App and I was called within time. Spoke with GP and was sent an online prescription. Couldn't have been easier.
24 May 2026
Reply from Benenden Health
Hi Barbara, thank you for sharing this feedback of our 24/7 GP service. We're so proud to hear you were able to access an appointment so quickly and get your important prescription.
Best wishes, Benenden Health.
The App was super easy to use and I had…
The App was super easy to use and I had a very quick appointment
20 May 2026
Reply from Benenden Health
Hi Sally, thank you for sharing this wonderful feedback of our App and the speed of service it provides. We regularly update our App with new content and services, so make sure you pay us more visits in the future.
Best wishes, Benenden Health.
Reply from Benenden Health
Hi there, thank you for sharing this feedback. We're really happy to hear everything was great for you. Be sure to reach out to us if you need support in the future.
Best wishes, Benenden Health.
Positive experience
My experience with Benenden was without fault from start to finish. Benenden is affordable and gives me peace of mind considering the current waiting times with our NHS. The care I received at the Nuffield hospital in Newcastle was exceptional and ALL the staff were efficient, friendly and caring! Special mention to surgeon Mr. Hamza who was wonderful. Also his secretary, Penny, who was very helpful and answered all my questions. All in all a very positive experience.
24 March 2026
Reply from Benenden Health
Hello Ydell, thank you for sharing this wonderful feedback with us. Treatment can be a daunting prospect, but we're glad our team was able to support you, and you're on the road to recovery.
Best wishes, Benenden Health.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.