BendPak Reviews 374

On October 7, 2022 after 5 months of trying to get a wheel balancer combo machine which arrived defective we obliged everything customer service/warranty rep requested; including working on the machine for which we have no expertise in. We were promised compensation which has yet to arrive, no one returns our calls or emails. We just consistently get ignored. No one ever has a solution but they transfer you to a VM or an extention that tells you to press buttons for this and that and still no one answers. This is the promise which has not been fulfilled-

We want to make sure we get you taken care of and keep our end of the deal by cutting you a check for self-diagnosing and attempting to repair the equipment for the amount of $188.00.

Please complete the required document for us to process the check for you and send them back to us at your earliest convenience.

Junk lifts. Parts are expensive. In 5 years I've replaced 3 pumps. 1 ram. 2 hydraulic lines, both turn plates. Biggest pos I've ever owned. Can't even get trade in value on it because no one wants them. Buy a rotary lift!

I PURCHASED A RANGER RB24T TO BALANCE SEMI TRUCK TIRES FROM AUTOMOTIVE EQUIPMENT SPECIALISTS /MARIO BURBANK CA. UPON ARRIVAL THE MACHINE I MOUNTED 2 NEW MICHELIN TIRES ON 2 NEW ALUMINUM WHEELS, THE LIFTING TRAY WOULD NOT LIFT STRAIGHT  AND AFTER SEVERAL ATTEMPTS TO BALANCE TIRE AND HAVING THE LIFT HANDLES MARR THE NEW ALUMINUM WHEEL I REACHED OUT TO THEM AND THEY SAID "IT'S NOT OUR JOB TO TEACH YOU HOW TO OPERATE THE MACHINE" THEN WE DID A VIDEO CHAT AND I WENT THRU  CALIBRATING THE MACHINE AND BALANCING THE TIRE THEN IT WOULD NOT STAY BALANCED (IF YOU TOOK IT OFF THE MACHINE ROLLED IT AROUND THE FLOOR AND PUT IT BACK ON IT WOULD WANT MORE WEIGHT TO BE BALANCED) .THEN FINALLY THEY SENT THEIR TECH OUT WHO TOLD THEM NOT THE OPERATOR,BUT A FAULTY MACHINE .THEN THEY SEND OUT 2 NEW COMPUTER MODULES ON 2 SEPARATE SHIPMENTS THEY WERE INSTALLED  AND STILL NOT WORKING PROPERLY ALMOST A YEAR LATER THEY SEND OUT ANOTHER MACHINE ,I OPEN THE CRATE AND THE LIFTING TRAY IS BENT ,WELDED ON BENT! LEAST THEY COULDA DONE WAS CHECK IT BEFORE SENDING IT OUT AND THIS MACHINE WILL NOT BALANCE THE TIRE EITHER! OR LET ME SAY IT WILL ONLY BALANCE THE TIRE TO THAT MACHINE ONCE, ONCE IT IS TAKEN OFF THE MACHINE IT WILL NOT SHOW BALANCED AGAIN AND WAS TOLD THAT IS NORMAL BY JEFF BENDPACS SUPER TECH, VERY DISSATISFIED WITH THE CUSTOMER SERVICE.AFTER TRYING TO FIGURE OUT WHAT WAS WRONG WITH THESE MACHINES I WAS TOLD THIS IS AN ENTRY LEVEL MACHINE AND IT WORKS PROPERLY,REALLY??I TOOK 2  TIRES DOWN TO A REPUTABLE TIRE STORE HAD THEM BALANCE TAKE OFF THE MACHINE ROLL THEM AROUND PUT BACK ON TO CHECK THEM AND THEY STILL SHOWED BALANCED , ,POSTED THEM ON YOU TUBE SO THEY(bendpac ) said WE cant see the video you sent COULD SEE THE VIDEO AND WAS TOLD THAT'S NOT A PROPER TEST !YOU NEED TO CALIBRATE THE MACHINE BALANCE THE TIRES AND PUT ON THE TRUCK NO FURTHER CHECKING IS NEEDED. WHEN I DONE THAT AT 40 MPH YOU COULD NOT STEER THE TRUCK!! I TOOK BACK TO THE TIRE BALANCE SHOP HAD THEM BALANCE THE TIRES AND RECHECK THEM AND TRUCK DROVE FINE BUT THEY STILL SAY NOTHING WRONG WITH THE MACHINE.BUYER BEWARE AS I DON'T THINK THEY CARE ABOUT ANYTHING BUT SELLING MACHINES. I FOUGHT THIS FOR MONTHS AND THEN THEY SEND ME A MACHINE WITHOUT DOING ANY TESTS ON IT JUST SENT OUT ANOTHER MACHINE LET HIM FIGURE IT OUT ? I HAVE BEEN WITHOUT MY MONEY OR A WORKING MACHINE SINCE 8/30/21 VERY POOR CUSTOMER SERVICE AND PRODUCT I WOULD NOT RECOMMEND DOING BUSINESS WITH THEM OR BUYING THE RANGER RB24T MACHINE AS THE WORD BALANCED MEANS BALANCED NOT WE CAN BALANCE THE TIRE AND WHEEL ON OUR MACHINE JUST DON'T CHECK IT MORE THAN ONCE!!! THE UNDO STRESS THEY HAVE CAUSED ME DEALING WITH THE FAULTY EQUIPMENT AND CUSTOMER SERVICE HAS BEEN TOTALLY UNNECESSARY AND HOPEFULLY ONE OF THE UPPER MANAGEMENT WILL SEE AND READ THIS,, AS WHEN I ASKED FOR SOMEONE ELSE TO SPEAK TO I AM TOLD THERE IS NO ONE.  VERY POOR CUSTOMER SERVICE I ASKED FOR REFUND AND GET THE RUNAROUND ,WELL SEND IT BACK IF WE DON'T FIND ANYTHING WRONG WITH IT WE WILL REFUND YOUR MONEY MINUS SHIPPING AND RESTOCKING FEES REALLY YOUR TECH IS HERE GET THE MACHINE TO WORK AND I WILL KEEP IT. BUT NO ALL I HEAR NOW IS CRICKETS.

Submitted a request for pricing to buy a lift one week ago. No response from Benpak. Now I read all these bad reviews. I think I will buy from Forward Lifts instead.

During installation of my lift I noticed that one of sheaves (pulleys) was corroded to the point that there was a hole right through to the bearing. I called Babco who sold me the lift and they started right away with well that's not covered by warranty (this is a brand new lift being installed by their installers). After some calls BendPak agreed to supply a new sheave. During another warranty repair I noticed another sheave was also corroded and this time BendPak agreed after multiple calls to give me a new sheave but I would have to pay for the installation (this is a brand new lift). My vendor Babco in Canada was totally useless and supplied no support. I'm very disappointed in what was suppose to be one of the best lifts on the market. BendPak does not stand by their product.

Purchased two HD7-Wide lifts in January. Installer has been on-site seven times to try and fix the deficiencies in the lift so they would work. BendPak customer service is and was useless. Finally after involvement from our attorney, BendPak agreed to pick the lifts up and take them away. It has been four weeks since lifts were taken back and I am still awaiting balance of refund. BendPak will not answer calls or emails and even with an agreement in writing regarding the full refund they have not followed thru. Do NOT buy from this company. They are by far the worst company I have ever dealt with. Go anywhere else but BendPak.

This company is horrible, promised order with free shipping only to email to call in to pay fuel surcharge as a separate transaction after my order was placed and paid for. My order never shipped out, after about two weeks I called only to be told my order was not filled due to no inventory at their Alabama warehouse, mind you no one bothered to call to inform me for two weeks. Customer service is nonexistent and horrible, they show no appreciation nor care for your business. My advice, take your business somewhere else to a company that values it.

TERRIBLE CUSTOMER SERVICE!!! TRIED ORDERING A SWITCH FOR MY 2 YR OLD LIFT. NOONE WILL CALL YOU BACK. NOONE KNEW THE PART NUMBER. TOOK 3 DAYS TO GET A PART NUMBER AFTER BEING ON HOLD FOR OVER AN HOUR. BUT STILL CANT GET ANYONE ON THE PHONE TO ORDER IT. WORST COMPANY EVER

Ordered a Cool Boss for $1495 with free shipping. A week went by and then some random person from Bend pak starts emailing me that there is a $55 shipping surcharge. I can't call her she must call me. I asked if they could just charge the card on file and the reply was that they don't keep cards on file. Bunch of phone tag and just general strangeness. Finally I just said to them either ship the item or refund my money. It took two weeks for them to refund the card. The company appears to be run by amateurs. You are going to violate a variety of federal (and no doubt state) statutes over $55? How about increase the price and let people know what they are expected to pay. and leave it at that?

I ordered a XPS-10AS and it arrived at the truck terminal promptly. Ordering and the initial arrive of the lift was within a week, very prompt.

The quality of the lift appears to be good, I have no concerns with safety of the lift up to their rating of 10,000lbs.

The instructions were to understand. The main problem is the drawings, they are obscure and give perspectives that have cutaways that are not mentioned. No mention of how to bleed the system or much information on the hydraulic pump. This was only a small problem, though.

The Huge problem I have and the reason they only get two stars is support. Bendpak's support is some of the worst I have dealt with from a company.

When we finished installing my lift we found that the hydraulic pump motor was only buzzing, would blow a 30 amp breaker and started smoking before it blew the breaker.

Getting Bendpak support to respond is ridiculous. There appears to be no incentive for support representatives to do the right thing, they seemed bored and uninterested in helping me out.

The problem with my pump unit is the stator in the motor is not perfectly round and during a 30 degree rotation of the rotor, the rotor contacts the stator causing the motor to stall. Poor quality control, all they had to do to test the motor was spin it by hand before installing it on the pump.

It took Bendpak support 10 minutes to confirm the motor is bad and agree I needed a new pump unit sent. It then took them 4 days to get the "order" sent out and I have yet to receive a tracking number for the new pump unit. These units are available all over Amazon for $300.

I've always wanted BendPak lifts since I opened my shop. I bought my first one last year and the experience has been horrible. It came in two months later than promised. It showed up with the wrong arms on it (I ordered low profile arms and they later told me they weren't available for a month). They left the lift with regular arms that don't fit under most of the cars we work on so we use jacks and ramps on almost every car that we work on in that service bay. Every month I call and email, usually without any response at all. When I am persistent and finally talk to a human I'm told that the arms will be here next month...every month....it's been 9 months. My emails do not ever get a response, my voicemails do not ever get a return call. The customer service here is horrible. The lift is ok for the most part, aside from not being what I ordered. One of the pulleys is eating itself and leaving metal shavings in the post which probably isn't good but I'm more concerned with the initial problem that I have gone 9 months and still don't have what I ordered and have absolutely no customer support whatsoever. Buyer beware.

I ordered a 4 post Bendpak lift from Summit Racing in August 2021. It is January 2022 and no word. I understand that there is a global pandemic going on but an email with some sort of status report would be nice.

We simply ordered some hose and fittings in December , paid for at the time of sale from Melissa Bravo... We are still waiting, only to be told there accounting department didn't release the order. Customer service is absolutely the worst. NEVER AGAIN !!!

Decent products. Customer service and ordering parts is a nightmare. Takes a simple process with 2/3 days being down into a back and forth email nightmare with 2/3 weeks being down...it's insane.

All I can say is what poor quality, I purchased a bendpak 10k pound 2 post hoist just over 2 years ago. We now have hydraulic oil leaking and after further investigation we found the actual ram that moves in and out of the lift cylinder is cracked! I called bendpak and they said that the lift cylinders are only warrantied for 2 years and I’m just out of that period. I am just very concerned that this company is saying it’s acceptable for someone to be under a 10k pound vehicle knowing that their product will fail after only 2 years. I will not be buying a bendpak lift ever again and I hope enough people see this to realize that bendpaks quality is not the same as it once was.

DO NOT BUY THEIR LIFTS, THE ARMS DO NOT LOCK WHEN RAISING, IF YOU LIFT A VEHICLE THAT THE FRAME HAS UNDER COATING ON IT , IT WILL SLIP OFF, VERY POOR QUALITY, SPEND A LITTLE EXTRA AND GET A ROTARY--HAD A ROTARY AND NO PROBLEMS FOR 20 YEARS, BENDPAK SHOULD GET OUT OF THE LIFT BUSINESS!!!!!

i have used bendpak lifts in my 6 bay shop for years as of today i'm not a fan of them . i called to just order cables and new hoses and nobody in customer service was able to help over the phone . i will no recommend bendpak lifts to anyone ever again .

Thieves! I purchased products from Bendpak and Eric was my salesman. I haven’t received anything from my $25k order till this day! Customer service has been ignoring all my attempts to get in touch with them or a manager. This is a dishonest business and i advise everyone to take their business elsewhere. They caused my business over a 100k loss due to faulty products and their inability to take care of the situation!

The most terrible customer service I have ever experienced in my life!!! After buying over $30,000 worth of equipment, I can absolutely zero customer service. The $8000 air compressor machine I purchased stopped working after only a couple of months (still under manufacturer warranty). For three months now I have been calling them five times a day to either repair or replace the machine and cannot get anyone to help me. Save your time and money and buy elsewhere!!

customer service i need parts she told me to go full online app i did and i send picture send Email to Customer Service Admin
805-933-9970 ext 191
Miranda​ Ortiz take 3 day to respond i called she tell me Email me i send all inf i did not creviced me parts need to put some one know about parts please
Customer Service Admin
805-933-9970 ext 191