Believe Finance Reviews 

1,740
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Highly Recommend - Second time using Believe. They helped me move my mortgage to a new property. They were super efficient. kept on top of Solicitors and helped keep the pace up to drive the completio... See more

Company replied

Rated 5 out of 5 stars

Micah did everything he could to assist us with our remortgage application. He found us the best deal and went the extra mile when our bank refused to certify our passports copies and a solicitor want... See more

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Rated 5 out of 5 stars

Great service from a very efficient professional and friendly team. Emily and Micah were super helpful, explained all our options clearly and helped us make the best choice for our circumstances. The... See more

Company replied

Rated 5 out of 5 stars

Dean and Emily made our remortgage process really easy. Whenever I had a query Emily always answered them promptly and ensured I understood the details at every stage of the remortgage. I would... See more

Company replied

Company details

  1. Mortgage Broker
  2. Non-Bank Financial Service

About Believe Finance

Written by the company

We've created Believe Finance to provide mortgage advice to customers anywhere in the UK to give our customers advice, guidance and support every step of the way.

Whether you're looking to remortgage, purchase your next property or building a property portfolio we will help you make a fully informed decision on finding the right mortgage or protection for your needs.

Our experienced CeMap qualified advisers are waiting to speak to you and with our 5 Star Trustpilot rating you really can't go wrong.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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1-star

No recent history of asking for reviews

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5.0

All reviews

(1,740)

3 reviews in the last 12 months

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Rated 3 out of 5 stars

Disappointing experience with this company

I approached this company via a Google search, as I was looking for a £15,000 personal loan at 'non-cowboy' rates, secured by a liquid asset valued at £50,000. That sounded to me like a 100% attractive bank lending proposition. But apparently not as the company informed me that none of the lending companies they deal with were prepared to offer me a £15,000 unsecured loan. Fine, not a problem. End of conversation. Well, maybe one problem. I wasn't looking for a £15,000 unsecured loan. I had made a Google search on 'secured personal loan' and I did not want either an unsecured loan or a loan secured on my property. Instead, I wanted the loan to be secured on a £50,000 investment holding of highly liquid and realisable Swiss kilogram silver bars. If Believe had made clear to me at the start of our conversation that they only offer unsecured loans and loans secured against a property they would have saved both me and themselves considerable time. I found this frustrating and annoying, especially for my application to be turned down by them on the basis of a completely inadequate assessment of my financial situation and creditworthiness. In short, they wasted both my time and theirs, and I would not recommend them because of this.

P.S. Having said the above, I am grateful that Believe has taken the time and trouble to respond to my above review, and to explain the company's position. At least one feels that the company responds in a constructive way to reviews like mine. Always a good sign.

18 October 2023
Unprompted review
Believe Finance logo

Reply from Believe Finance

Thank you for taking the time to leave a review Clive. Unfortunately, Believe only offers either unsecured loans or loans that have to be secured against a property. We do not have any products that can be secured against other liquid assets such as precious metals, investments, oil, etc. This is a very specialised and niche product offering and we wouldn't know this is what you were looking when you completed a google search and typed in "secured personal loan". Your google internet search would have picked up the words, "Secured", "Personal" and "Loan" and presented companies offering products based on these three key words which it will have done as there is no such product as a secured personal loan. A loan can only be unsecured or secured, it can not be both,

We are of course disappointed to in receive a 1 star rating which we do feel is a little unfair based on Believe simply not havi the specific product you were looking for, but we would always try and find another suitable alternative.

We would like to wish you all the best though in your search for a secured loan against your Swiss kilogram silver bars and once again can only apologise that we do not have access to the product you were looking for.

PS - Thank you Clive for updating your rating and review after we replied to your feedback. We are really pleased that you are happy with our explanation and the time we took to explain our position. Once again, we hope you find the product you are looking for and sorry we weren't able to help you.

Rated 5 out of 5 stars

I can truly say one of the best I have…

I can truly say one of the best I have ever dealt with! I was faced with a difficult problem, working with the team at Believe, we made it work. The best weapon in Believe team is the team that see you to completion. Emily was a stand out star.

29 September 2023
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Reply from Believe Finance

Thank you for your amazing 5 star review Michael.We love your passionate comments and so pleased we are one of the best you have ever dealth with. Emily really is a star too.

Rated 5 out of 5 stars

I have had a great experience using Believe Finance

I have had a great experience using Believe Finance.
Emily was brilliant very helpful through it all nothing was a problem to her. I had regular phone calls and Emily always got back to me if I left a message.
Oliver was great also with the life insurance cover.
Also Micah was very helpful as well starting the process when I first contacted Believe for help.

1 September 2023
Unprompted review
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Reply from Believe Finance

Thank you for your 5 star review of Believe Finance and it's great to hear that you had such a great experience with Emily and Micah!

Rated 5 out of 5 stars

Excellent service from Leigh and Emily…

Excellent service from Leigh and Emily from start to finish.

26 September 2023
Believe Finance logo

Reply from Believe Finance

Thank you Michael for your 5 star review of Believe Finance for the excellent service that you received from Leigh & Emily!

Rated 5 out of 5 stars

Believe... made me believe

I have been trying to remortgage for 6months with various issues arising throughout and Micah has been there every step of the way continuously checking in and updating, gave me lots of information due to it being my first remortgage. He has the patience of a Saint! Communication was amazing throughout and never waited long for a call back if required. They have managed to keep me on a decent rate given the industry at the current time. I had also been passed to Emily for the final parts who again explained things clearly and ensured completion went through smoothly.
I'm not sure I will ever use another broker if I do not need too.
I am so greatful for all of their help and can not complain about any aspect throughout this process.

25 September 2023
Unprompted review
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Reply from Believe Finance

We are so grateful to you too Kiri for your 5 star review of Believe Finance and it's good to hear that you cannot complain about any aspect of the process!

Rated 5 out of 5 stars

The team were really helpful from the…

The team were really helpful from the word go. Constantly keeping in touch. They were happy to answer any questions and worked hard to complete the mortgage as soon as possible

19 September 2023
Believe Finance logo

Reply from Believe Finance

We are really happy that the Believe Finance team have been really helpful from the word go and thank you for the 5 star review Diane!

Rated 5 out of 5 stars

Great service from a very efficient…

Great service from a very efficient professional and friendly team. Emily and Micah were super helpful, explained all our options clearly and helped us make the best choice for our circumstances. They kept us up to date at each stage of the process and responded quickly to any queries we had. Oliver advised us on life assurance and also did a great job for us
Would unhesitatingly recommend Believe to anyone looking for finance advice

21 September 2023
Unprompted review
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Reply from Believe Finance

We are very happy that you would recommend Believe Finance to anyone looking for financial advice Jane due to the great service that you received from Emily & Micah!

Rated 5 out of 5 stars

To be honest I don’t have to do…

To be honest I don’t have to do anything apart from giving them a call. They have sorted everything for me. I had no hassle to remortgage, very straightforward. I would definitely recommend believe Finance to people.

22 September 2023
Unprompted review
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Reply from Believe Finance

We are very grateful that you would definitely recommend Believe Finance Sara and it's great to hear you found our process very straight forward with no hassle!

Rated 5 out of 5 stars

Really helpful from start to finish

Really helpful from start to finish. Would recommend to anyone to use

22 September 2023
Unprompted review
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Reply from Believe Finance

Thank you for recommending Believe Finance to anyone Andy, it is very much appreciated!

Rated 5 out of 5 stars

I suppose the proof will be in the…

I suppose the proof will be in the pudding, so to speak. They have helped reduce my potential mortgage increase almost monthly. I asked for help with 6 months to go where I could have been looking at nearly doubling my monthly mortgage cost. To date that has come down to about a 40% increase. A huge potential saving and still 3 months to go until I change. Will write another review if they keep reducing my potential increase. Very good and prompt service

21 September 2023
Unprompted review
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Reply from Believe Finance

Thank you for your 5 star review of Believe Finance Andrew for our very good and prompt service, we also look forward to your next review!

Rated 5 out of 5 stars

Excellent service from believe finance

Excellent service from believe finance, from the initial phone call to the mortgage completion thanks to Jake and the team, highly recommended

12 September 2023
Unprompted review
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Reply from Believe Finance

We are very grateful that you have highly recommended Believe Finance for the excellent service that you have received from Jake!

Rated 5 out of 5 stars

Positive experience

I went with believe finance after reading the reviews, I can't fault them whatsoever Jake as managed my mortgage from start to finish the whole process as been really easy as Jake as done most of this for me with me just sending information through he as made it so easy and will happily Keep working with them would definitely recommend

21 September 2023
Unprompted review
Believe Finance logo

Reply from Believe Finance

We are really happy that you would definitely recommend Believe Finance Lisa due to the positive experience that you have had with Jake!

Rated 5 out of 5 stars

Great service again, thank you

Great service again, lovely team looking after you.

13 September 2023
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Reply from Believe Finance

Thank you for your 5 star review of Believe Finance Jessica and we are really pleased that our lovely team have been looking after you!

Rated 5 out of 5 stars

Great personal service with constant…

Great personal service with constant updates on progress. Turned round remortgage in a quick time and painlessly.

Thanks to Emily and Team at Believe

13 September 2023
Unprompted review
Believe Finance logo

Reply from Believe Finance

Thanks to you too Rolfe for your 5 star review of Believe Finance for the great personal service you received from Emily & the team!

Rated 5 out of 5 stars

Amazing staff and service

Amazing staff and service. I was please with the entire process from start to finish. The advice was spot on and tailored to my needs. I would like to thank Paula, Becky and Emily for everything they did. Highly recommended. Keep up the great work guys!

19 September 2023
Unprompted review
Believe Finance logo

Reply from Believe Finance

We are very grateful that you would highly recommend Believe Finance Delwar due to the amazing service you received from Paula, Becky & Emily!

Rated 5 out of 5 stars

Emily from Believe finance helped me so…

Emily from Believe finance helped me so much in getting another mortgage deal, and put my mind at ease, and really kept me updated very wet, highly recommend

19 September 2023
Unprompted review
Believe Finance logo

Reply from Believe Finance

We are really happy that you are highly recommending Believe Finance Graham due to the experience that you received from Emily!

Rated 5 out of 5 stars

Emily from Believe Finance is AMAZING

Emily from Believe Finance is AMAZING!
She took the stress completely out of our hands. Always pleasant to deal with over the phone or email, nothing was too much to ask. Kept in contact with us, updated us with any progress etc. Highly reccomended!!

18 September 2023
Unprompted review
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Reply from Believe Finance

We are very grateful that you would highly recommend Believe Finance Ashlea and it's great to hear that you found Emily to be amazing!

Rated 5 out of 5 stars

Highly recommended

Highly recommended. It was a first time using Believe for a remortgage. I'm happy to find this company, Rob and David adviced what should be better for myself, they really helped. They're friendly and professional. Thank you @Believe Finance

27 June 2023
Unprompted review
Believe Finance logo

Reply from Believe Finance

Thank you too for highly recommending Believe Finance due to the 5 star service you received from Rob and David!

Rated 5 out of 5 stars

A very helpful team

I found the team to be extremely helpful & supportive throughout the entire mortgage process. Their time & advice throughout was invaluable. Couldn't rate them higher

1 September 2023
Unprompted review
Believe Finance logo

Reply from Believe Finance

Thank you Darren for your 5 star review of Believe Finance and it's great to hear that you couldn't rate us higher!

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