Bedsonline Reviews 

1,070
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 183 reviews, reviewers had a great experience with this company. Customers frequently highlight that the booking process is entirely seamless, highly efficient, and very easy to navigate for all kinds of travel arrangements. Many consumers appreciate the intuitive website design, which allows them to discover a wide variety of well-priced hotels and transportation options without any complications. Some reviewers were not happy with certain service aspects, noting specific issues such as missed airport transfers, lack of communication, and delayed support. A few other people also felt that unexpected pricing discrepancies, inflexible booking modifications, and unserviced rooms could occasionally disrupt their travel plans.

What people talk about most

Booking process

Consumers find booking process to be positive, highlighting an intuitive platform that makes it simple to... See more

Website

Users describe positive interactions with website, noting that the platform is easy to navigate and very... See more

Price

Customers had ambiguous experiences with price, often noting that rates are very competitive, affordable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All the services were delivered on time. Transfers from BCN to hotel Occidental Barcelona 1929 was on time. The driver was courteous and helpful. The hotel is in the perfect location. Great customer... See more

Rated 5 out of 5 stars

The website is very responsive to input, and produces fast and accurate results. The pictures/details are very good when available. The option to adjust pricing up or down and add fees is very usefu... See more

Rated 5 out of 5 stars

I am a travel agent with Dream Vacations. Bedsonline is my go-to vendor for hotels of all kinds. They are diversified, easy to work with, and I've never had any issue with a lost booking or miscommu... See more

Rated 5 out of 5 stars

Booking through Bedsonline is incredibly easy, and you can always find what you’re looking for. The documentation is clear and accessible, and the help desk team is both friendly and efficient. It’s a... See more


Company details

  1. Business to Business Service

Written by the company

Bedsonline is the most powerful B2B booking engine for retail travel agents. With over 40 years of experience in the travel trade, we've curated an expansive portfolio of travel products, including 300k+ hotels, 18k+ experiences, and global transfer route coverage in more than 200 countries - giving you access to the perfect products, no matter your clients' needs.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.2

All reviews

(1,070)

235 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I would give 0 stars if I could…

I would give 0 stars if I could terrible company our tour was booked for 10am paid £150 in a taxi to get there and was told we missed half the tour as the night before they had changed our times to 6.50am which was way too early esp with having a young child with us tried to contact them but they refused to refund our money said we should pay attention to ticket times which where 10am terrible company never again scammers

8 January 2026
Unprompted review
Rated 1 out of 5 stars

I booked a hotel in hilton hawaiian village waikiki beach resort for 5 nights…

I booked a hotel in Hawaii for 5 nights and paid in full. Bedsonline confirmed my room in the Rainbow Kai Ocean View tower. A week ago, I received a notification from my travel agent that due to a Bedsonline error in their system mapping, they couldn't give me that room and instead wanted to give me a lower category room. I've been negotiating with them for a week now, but they refuse to give me what I paid for in full, even though they confirmed it.
The hotel has availability at the Rainbow Tower, but Bedsonline simply refuses to honor what they sold me. They won't take responsibility for their mistakes and expect the customer to pay for them.
Three days before my check-in, they're offering me the room upgrade and asking me to pay for it with the hotel, even though I already paid for the room through Bedsonline. It's illogical. Bedsonline says they'll refund me once I make the payment, but I don't believe them. If they can't honor what's already been paid for, I can hardly trust a verbal agreement. They need to pay more attention to customer service and take responsibility.
I simply want them to respect what they sold me,a room in Rainbow kai tower ocean view nothing more.

28 February 2026
Unprompted review
Rated 1 out of 5 stars

Stay away - cancelled an already confirmed and paid room

Reserved a room via bedsonline.com on booking.com as one of their partner offers and also fully paid for it on 12 February. I had received an instant booking confirmation by booking.com for it. On 16 February only, I was informed by booking.com that the seller was not able to confirm the room and I was refunded the money. In the meantime, prices for hotel rooms in Prague had soared due to the the figure skating championships and I had to reserve a worse and more far away room for a higher price.

16 February 2026
Unprompted review

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